Pantages Hotel Downtown Toronto

200 Victoria St | Toronto, ON M5B 1V8  [SEE MAP]Toronto, ON  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Excellent Stay

Mar 20th, 2020

We stayed at the Pantages Hotel for 4 nights over the weekend. I don't normally write reviews but we had such a great experience. Pella made our weekend amazing. She is such a kind individual who genuinely cares about guests. I have sensitive allergies and Pella went above and beyond to switch our room. We had a huge room with a full kitchen and separate bedroom. Her kindness was definitely not overseen and made our stay great. The location is also close to the mall and public transportation which was nice as it was quite cold when we stayed. I most definitely would stay here again. Thank you Pella and the Pantages staff for a great stay! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent stay

Mar 13th, 2020

It was a wonderful experience, great view, the room very well equiped and designed. The service was very kind and reactive. Special thanks to Zubin always helping and very professional even if all the staff was kind and helpful too. I recommand the hotel for sure. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Hotel!

Mar 11th, 2020

I just finished a stay here at Pantages and had a wonderful experience. The hotel itself was clean and stylish with a pleasing ambiance, located in a convenient area with many shopping and dining options. The room was spacious, comfortable, and tastefully decorated. I was pleased with the wide variety of amenities available in the hotel, including the onsite ATM and the restaurant Stages, which serves many different and delicious foods. And all of the staff were exceptionally friendly and eager to assure that all my needs were met. Sandra at the front desk was especially helpful in making my stay the best it could be. Will definitely be staying here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Birthday week ruined !!

Mar 10th, 2020

I have been staying in the hotel for a few nights with some major plumbing issues !! The shower will not working if the toilet is flushed was not able to shower was refused a room change and also was comped the night !!!! The manager Kevin refused to even address the issue with me !! I left my # at the desk b4 extending my stay and not even a call leaving me with no room for the night Heather the house keeping manager was as helpful as she could be but still no compensation!!! The rooms say check out is 12 but there rules are that it’s 11 The clock was not correct after the time change I was late to work due to shower issue and having to move rooms and my birthdays the 12th and no room still I have spent months in this hotel and have had co workers , clients and family stay for long extended stays I am currently sitting in the lobby and have had upper management walk right by my and ignore the fact that my issues staying have not been rectified !! The staff Has not addressed my concerns to be resolved The rooms are faulty and yet when brought up issues ignored The only saving grace was Pella she was a god sent my first 2 nights as soon as she was off I was moved all these issues happend I have videos of these issues and will share with anyone who needs to see them !!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Stay

Mar 9th, 2020

We stayed for one night at the Pantages Hotel downtown Toronto. We specifically chose this hotel based on location to the Ed Mirvish Theatre (we saw Hamilton) and price (they do a generous discount if you are attending a ticketed event during your stay - theatre, sports, etc). I debated booking with hotels.com or another cheaper site, but for the minimal price difference it made more sense to book with the hotel directly. We got a full sized kitchen/king sized suite for the same price as a smaller room with two queens, plus a late checkout. Check in/Check out with Pella was wonderful and efficient. Very pleasant and personable. Our room was very spacious and clean. There was construction nearby but that’s Toronto. There’s always construction. But on the seventeenth floor the street noise was minimal and the construction was only during daylight hours. We attended dinner at nearby Scaddabush the night of our stay but had drinks at the hotel bar/lounge after. Attentive service from Julius who was very fun to chat with. Plus, they had my favourite beer I cannot get back home. Late checkout was very appreciated - lots of time to get ready for our matinee showing of Hamilton and we left our luggage with the staff. Came back to collect our things to head home and decided to eat at the hotel first because we had such a great time the night before. Great meal - a little pricey but that’s to be expected, again because Toronto. Thanks for helping to make our stay in Toronto so pleasant. Will definitely be back again. TRIPADVISOR.COM USER 

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