Pantages Hotel Downtown Toronto

200 Victoria St | Toronto, ON M5B 1V8  [SEE MAP]Toronto, ON  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Best Hospitality in the City and Extremely Sanitary

Dec 14th, 2020

I don't know where to begin! I was extremely nervous staying in a hotel during these trying times but this hotel exceeded my expectations. Upon arrival, there was a machine for sanitization and UV disinfection for phones. Front desk Ken was an absolute pleasure and was extremely accommodating for our needs during our stay. The entire staff made my stay relaxing and stress-free. I would highly recommend the suite style rooms, extremely luxurious bathrooms and a beautiful view. Amazing job Pantages - I'll be back! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Very clean, friendly staff and great location

Dec 7th, 2020

Recently stayed at the Pantages Hotel, as my father was having heart surgery at St. Michaels Hospital. It was right across the street from the hospital and a very short walk to the Eaton's Centre. It was right beside a 24 hour diner which provided take out service. This was extremely helpful during the COVID 19 lockdown in Toronto. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Location & Service

Dec 7th, 2020

Recently stayed at the Pantages hotel downtown Toronto and it exceeded my expectations. The room I booked was called “Pantages Suite (newly renovated)” through the hotel website for a great price. The room was spacious, clean, and just so nice! One thing was that the bathroom door didn’t have a lock on it and the handle was broken, other than that no issues at all. The front desk staff were friendly and helpful too. Overall I really enjoyed it. Definitely would stay here again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Very well kept with excellent staff.

Nov 20th, 2020

I have been staying in town to accompany my mother to doctor's visits. During this stressful time, the staff were amazingly accomodating with her mobility issues in every way possible. The room and building are very well kept and modern! However, it was the kind and helpful staff that made the stay great for us. A special thanks to Pella at the front desk for all of her unlimited patience and extraordinary help during our stay at Pantages. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Great 2nd stay

Nov 1st, 2020

Came up again to Toronto for a long weekend and after checking current prices at other hotels downtown, we decided to return to Pantages for our second time this year. Also we needed a suite with 2 separate sleeping spaces and no other place came close to matching Pantages's rates. Was a little leery of Covid since the city is a hotspot, but the hotel was very clean, staff and guests in masks, sanitizer everywhere, and a UV light. Check in was pleasant, room spotless, and we brought with us very strong wipes so I felt better wiping everything down each day. Maid service needed to be arranged the day earlier which I appreciated as it keep myself and the employees safer. While the suite was a newly upgraded with King bed - the pull out couch I slept on was awful, and a horrid scratchy material itself. I really feel that if this is remedied then I would be adjusting my rating back to a five. One last issue - I was recommended in my last review to call directly to the hotel to book my room. While this was amazing to adjust my original booking to the non-refundable rate saving me money, I had 5 different phone calls to sort this out and mi-understanding on both sides Still I have another long weekend this month and I will (likely) stay again provided I still feel the location and value meet my needs. Shout out to My at reception who took the time to remember why we were in Toronto and offering excellent service at reception. And the maid service was fantastic as usual - all our needs met in those areas. Thank you. TRIPADVISOR.COM USER 

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