Paradisus Playa del Carmen La Esmeralda

5a Avenida corner Calle 112 | Playa del Carmen, Maya Riviera & The Yucatan 77719  [SEE MAP]Playa del Carmen, Maya Riviera & The Yucatan  [SEE ADDRESS]
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Courtesy of Paradisus Playa del Carmen La Esmeralda

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Overview

Travelers praise resort's kid-friendly amenities
Property is more than 30 miles away from closest international airport

Stretched across northern Playa del Carmen's sands alongside its sister resort, Paradisus Playa del Carmen La Perla, Paradisus Playa del Carmen La Esmeralda earns high praise from guests for its prime beach access, family-friendly atmosphere and elegant appearance. The resort's 488 suites each feature separate bedroom and living areas, as well as 40-inch flat-screen TVs, minibars, 24-hour room service and complimentary Wi-Fi access. If you're traveling with kids, stay in a Family Concierge suite, which comes appointed with extras like children's bed and bath amenities and video game consoles (upon request) – not to mention a private Jacuzzi. The kids club is also a hit with previous visitors: While adults relax at the YHI Spa or indulge in a poolside cocktail at the swim-up bar, kids can enjoy some fun on the beach or make new friends in the Kids Zone. Introduced in December 2018, the Splash Water Park is another diversion your young ones will love. And at the end of the day, 14 restaurants and plethora of bars and lounges will satisfy a wide variety of cravings.

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Location
Playa del Carmen
Hotel Class
4.5-star
Property Type
All-inclusive resort, 488 rooms
Primary View
Bay
Style
Traditional, Modern
Best For
Business travelers, Couples, Groups, Families

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Scorecard
  • 4.5Hotel Class
  • GOODCritic Rating

Rankings

U.S. News analyzed more than 30,000 hotels to find the best in the USA, Europe, Canada, Mexico, Bermuda and the Caribbean, based on reputation among travel experts, guest reviews and hotel class ratings.

See all hotels in Playa del Carmen »

Critic Reviews

Oyster.com

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Vacationers that go all-out for the Family Concierge level rooms get access to private pools, a tricked out club lounge, and expedited service – but those who don't book it have reported feeling like second-class citizens.

AAA

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This hotel is situated in a stunning little bay within walking distance of beaches, 5 minutes on foot from the town centre of Playa del Carmen and from Playa Esmeralda beach, and a 15-minute walk from Playa del Carmen beach.

AAA/CAA Four Diamond Awards 2019

Guest Reviews

A hotel's guest rating is calculated using data provided under license by TripAdvisor. A total of 9345 have reviewed the Paradisus Playa del Carmen La Esmeralda, giving it a rating of 4.5, on a scale of 1-5.

TripAdvisor Travel Rating: 

TripAdvisor Travel Rating: TripAdvisor Traveler Rating 4.5 based on 9345 reviews 4.5 (based on 9345 reviews)

Guest Rooms

Paradisus Playa del Carmen La Esmeralda's suites are sleek and contemporary with neutral colors and finishes. Wall-to-wall sliding patio doors make the rooms feel bright and airy, while marble floors keep them cool. All accommodations feature flat-screen TVs, iPod docking stations, terraces, coffee makers and complimentary Wi-Fi access. Guests who upgrade to Family Concierge suites receive extra perks like butler service and reservation preferences at on-site restaurants, the spa and sport activities.
  • Some suites offer direct access to the pool
  • Free minibar items include adult beverages and juice and snacks for children

Standard room size517 square feet

  • Internet (free)
  • Premium channels
  • Workspace/desk
  • Minifridge
  • Bathrobes/slippers
  • Minibar
  • Shower/tub combo
  • Separate shower
  • Separate tub
  • Wireless Internet
  • Guest rooms with patios and balconies
  • Adjoining rooms available

Location & Parking

Paradisus Playa del Carmen La Esmeralda is a family-friendly, all-inclusive resort located less than 2 miles away from central Playa del Carmen. Directly offshore sits the island of Cozumel, protecting the property's beachfront and providing calm waters that are ideal for swimming, snorkeling and other water sports.
  • Located about 33 miles southwest of Cancun International Airport
  • Guests have access to facilities at resort's adults-only sister property, Paradisus Playa del Carmen La Perla
  • Day excursions to the Mayan ruins in Tulum and Cozumel Island can be arranged
  • 24-hour valet parking
  • 24-hour self-parking (free)
  • Airport shuttle
  • Car service (with fee)

Within walking distance of:

  • Grocery store
  • Movie theater
  • Theater
  • Shopping
  • Bus stop
  • Train station
  • Subway/metro stop
  • Restaurants
  • Beach

Dining

Paradisus Playa del Carmen La Esmeralda has 14 restaurants and a multitude of bars spread throughout the resort and it's sister property, Paradisus Playa del Carmen La Perla. The restaurants at La Esmeralda are family-friendly and more casual, while the dining outlets next door are more upscale, and some have award-winning chefs and wine programs. Naos, an international buffet restaurant, offers casual, all-day dining for all ages. The resort's other eateries specialize in cuisines like Mediterranean, Asian fusion, Mexican and Italian.
  • All-inclusive rates cover all meals, drinks and snacks, as well as room service
  • Family Concierge guests enjoy continental breakfast in a private lounge, exclusive lunch service at Olio and preferential reservations in all other dinner outlets

Number of restaurants14

Cuisine TypesBuffet, Asian, Italian, American, Mexican, Latin American, French, Spanish, Middle Eastern, Greek

  • Fine dining
  • Casual dining
  • Quick service cafe/coffee shop/marketplace
  • Bar/lounge
  • Room service
  • 24-hour room service
  • Free breakfast

Pool

Guests who book a unique swim-up suite can follow the steps off their private patio directly into a sparkling pool. Families staying in a Family Concierge suite can also enjoy their own private pool area with a swim-up bar and butler service. Those looking for fun and entertainment can lounge at the Activities Pool, where games, water sports, cultural classes and live music are offered throughout the day. A water park that was introduced in December 2018 can be found outside of the kids zone area; includes splash pool for toddlers. Beyond the expansive pool area is a pristine beach on a private bay with gentle waters perfect for snorkeling, swimming and kayaking.
  • Food, beverage and towel services are provided at the pool and beach areas
  • Cabanas, daybeds, chaise lounges and submerged pool seats available
  • Family pool
  • Infinity pool
  • Whirlpool/hot tub
  • Adults-only pool
  • Lap pool
  • Wading pool
  • Lazy river
  • Seasonal
  • Indoor
  • Outdoor
  • Indoor/outdoor combo
  • Pool bar
  • Lifeguard on duty
  • Poolside service
  • Waterslide
  • Deck chairs or cabanas

Spa

The 8,503-square-foot YHI Spa at Paradisus Playa del Carmen La Esmeralda features 14 treatment cabins, a beauty salon, plunge pools, a spa boutique and locker rooms with bathrobes, slippers, showers and changing areas. The extensive spa menu includes a full range of massages, facials and body treatments, as well as waxing and nail services. A hydrotherapy circuit – complimentary to Family Concierge guests – involves alternating between wet and dry saunas, plunge pools of varying temperatures and hydro-massage showers.
  • YHI Kids program offers a menu of specialized beauty treatments for children
  • Couples treatments and massage classes offered

Services offered:

  • Massage
  • Facial
  • Body treatments (i.e. scrubs, wraps)
  • Salon services
  • Outdoor treatment area
  • Steam room
  • Sauna

Kids

The resort offers the unique Family Concierge program, which ensures guests of all ages get VIP treatment and provides exclusive access to private facilities and specialized services and amenities. Family Concierge guests are also offered preferential reservations in the restaurants and the spa, as well as on-call butler service. A daily schedule of supervised children's activities include treasure hunts, talent shows, cooking classes, pool parties, beach games and cultural excursions.
  • Kids club activities are held from 9 a.m. to 10 p.m. daily
  • Specialized activities for teens include a rock climbing wall, beach volleyball and water sports like snorkeling
  • Babysitting and doctor services are available 24 hours a day
  • Game room located on-site
  • Water park introduced in 2018
  • Kids club (free)
  • Cribs
  • High chairs

Fitness

The resort's fitness center is located at the YHI Spa and includes cardio equipment, weight-training machines and group fitness classes. Other recreational activities like dance classes, pool aerobics, water sport rentals and tennis are available as well.
  • Personal training and wellness programs are available for a fee
  • Weight equipment
  • Cardio equipment
  • Yoga mats
  • Free fitness classes
  • Premium fitness classes (with fee)
  • Bicycles
  • Tennis (free)
  • Guided runs (free)
  • Paddle boats (free)
  • Motor boats (with fee)

Business

Paradisus Playa del Carmen La Esmeralda has a 25,000-square-foot conference center for hosting meetings and events with up to 1,500 guests. All meeting rooms include flat-screen TVs and audiovisual technology. After-hours events can be held at any of the restaurants, pools, garden courtyards or beaches.
  • Group coordinator available on-site to help arrange catering and technology needs

Number of meeting rooms14

  • Business center
  • Meeting rooms
  • Meeting and event planners available

Wedding

Wedding and vow renewal ceremonies at the resort can be held anywhere from the picturesque beach to the grand ballroom. All couples work with an on-site wedding coordinator to select a wedding package from a variety of options, including flower arrangements, food and beverage menus, room upgrades, spa discounts, background music, guest amenities and honeymoon discounts.

    Maximum wedding guest capacity1,500

    • Hotel hosts weddings
    • Outdoor space for weddings
    • Wedding planners available

    Editor’s note: Hotel information is updated periodically. If this is your property and you notice any inaccuracies, please let us know.

    Find the Best Price

    at the Paradisus Playa del Carmen La Esmeralda

    Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

    Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.