Paradisus Punta Cana Resort

Playas de Bavaro | Punta Cana 23000  [SEE MAP]Punta Cana  [SEE ADDRESS]
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Courtesy of Paradisus Punta Cana Resort

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Guest Reviews

TripAdvisor Traveler Rating 5

Amazing time

Feb 25th, 2020

After 4 times at the same hotel, we always have an amazing time. The hotel is in transition and while not everything is opened, the grounds are still beautiful and the food is good. The staff really made our stay memorable. Thanks to Ramon Ramirez, Santis Frias, Juan cruz, Santo Polanco and Ranelly Polanco at the RS Pool bar who were amazing and fun. Also a big thanks to Rikelvin Aponte and his team Anthony, Yonairy, Dennis and Jennifer who made us feel at home at Gaby Beach. These people are one of the reasons why we keep on coming back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

So Disappointed

Feb 24th, 2020

Where do I begin???? From the moment we arrived it was a NIGHTMARE Took us forever to check in. Couldn’t find our reservations, if we were even in that resort, etc Girl kept going back and forth.... from us to helping another guest that had arrived days ago and had a question It wasn’t even busy, it was our group of 8 and another group of 8 golfers who arrived! Their English at front reception was not good either I believe you should have your best speaking at front So in order to get themselves organized they told us to go have lunch and come back after So we are taken by “trolley” to buffet. Could not believe what I saw.... 10x10 room with barely any food Nothing gets replenished Service POOR, in fact they need more people I was told they fired lots of staff beginning of year????? I have been to many resorts, have never seen such a sad set up for a buffet, you bang into everyone Then it gets better... we are assigned to our rooms and have been told we are upgraded to the Reserve, guy says take it, it’s beautiful. Diamond rating Ya ok No hot water for 2 days, hand held does not work, phone didn’t work, had to get room card practically reactivated every day No water pressure, water in bathroom sinks came out in a spray which “”sprayed “ everywhere. Room was ok clean. Dead flies on window sill in bedrooms. Sliding doors were full of soap scum There’s no food/snacks to have say in lobby at night No sports bar, no casino. Also no signage of activities going on or what shows are playing in evening. I’m sorry not everyone is going to download the app on their fone to see what’s happening Oh, then the hydro grill by pool was unbelievable, service was unreal. THEY COULDNT GET AN ORDER STRAIGHT IF THEY TRIED ORDERED BURGER AND IT WAS RAW AFTER ALMOST 30 mins of waiting Oh and soft ice cream machine didn’t work On plus side(a few). The bed was very comfortable, great wifi, grounds are beautiful(I swear they just concentrate on this)pool great, no nonsense dealing with getting towels(room#), lounge chairs awesome by pool and beach Sorry very disappointed. Not at all used to compared to ALOT OF RESORTS IVE BEEN TOO First time to Punta Cana, May be my last Don’t stay in room #3407. ( shower is terrible, no pressure) TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

AMAZING!

Feb 23rd, 2020

Everyone who worked at the resort were so kind and funny. They had some very fun events throughout the day and dancing in the lobby every night. The pools were beautiful and the beach was perfect. Overall we all had an incredible time! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Would come back :)

Feb 23rd, 2020

We chose this resort so we could have a relaxing trip for our reading week and we loved it. The resort grounds was so beautiful. The walk you took to the beach, to your room, to the pool, etc was extremely peaceful. We want to commend their efforts in making their resort so eco-friendly and protecting the natural species. The food was pretty good most of the time and we really recommend booking all your dinner reservations to the restaurants the first day you get there (Fuego was delicious). All the staff was accommodating and welcoming, always having a smile on their face. Denis the bartender, Pedro the DJ, Leoneil, Julio, Capuchino (Jose), Yudelkis, Jhorgan, and Jose made our experience so much better and we couldn't be more thankful to them. Any time we had an issue it was resolved quickly. We highly recommend this resort if you are finding somewhere to escape and relax. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Room was robbed and staff treated us like criminals

Feb 23rd, 2020

My wife and I had a terrible experience at Paradisus Punta Cana, and the Dominican Republic. Our phone was also taken and we have a locate feature on it, but the hotel security and there local police didn't bother to do anything. Lastly, there food at the resort wasn't up to grade or consistent. We'll never go back. TRIPADVISOR.COM USER 

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