Park Hyatt Beijing

2 Jianguomenwai Street | Beijing, 11 100022  [SEE MAP]Beijing, 11  [SEE ADDRESS]

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at the Park Hyatt Beijing

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Guest Reviews

TripAdvisor Traveler Rating 4

A so-called 6 star hotel in Beijing

Apr 14th, 2020

Good location, convenient transportation, No. 1 subway station. The Rooms on the east side of the hotel have a panoramic view of the Beijing CBD. Very beautiful and modern layout. The view is better than the Peninsula, but the service is not quite on that level. Breakfast buffet is good, but only has few options. The front desk is not too friendly, but it’s efficient. Just a little suggestion, as a fellow hotelier, I understand the importance and value of loyal guests and members. Based on our elite status, we could easily get an upgrade if we wanted. I know that upgrades are only granted based on availability, but it’d at least let them know it’s not guaranteed and you’d try your best. If it’s till not an option, let them know that you acknowledge their elite status and tell them what their benefits are. Sadly during our check in, no mentions of the upgrade nor benefits TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Luxury hotel, no service

Mar 21st, 2020

I have only been to the restaurant but it was such a disappointment. When your cheapest glass of wine is about 20USD and you have a 'Hyatt" sign down on the hotel, you should seriously think about staffing your restaurant and manage to charge international tourist without any issue! And your manager should get a promotion for being a server, food runner, busser on the entire floor even thought she did not really speak english (but better than anyone else). It was a! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Poor servcie, do not come now

Mar 8th, 2020

Poor service, especially front desk, cold face, not professional service, not like a hyatt hotel. The room is always clean. But front desk is very bad. Hope Hyatt Global would investigat this hotel. I am sad why this hotel changed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

World-Class Service, Beautiful Architecture, Delicious Food

Jan 27th, 2020

Had a very good three-night stay here on our Hyatt "World-Tour". Service from end to end was superb. 10/10. We had a couple issues crop up and they were handled quickly, very much to our satisfaction. Concierge services very professionally rendered, they organized a Summer Palace trip which we enjoyed immensely. Both hotel restaurants serve a wide variety of delicious food, focusing on local specialties. The public areas are visually stunning. The corona virus outbreak is going on during our visit, all hotel employees were in masks and hand sanitizer stations were set out in many areas, all for our safety, MUCH appreciated!! All in all we loved out stay and say thank you to all who made it possible. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Decent high end hotel

Jan 21st, 2020

Stayed there multiple times, very helpful staff, pretty consistent service. They stored the air purifier and a hat left there a year ago, truly appreciate that. However I felt the some of new front desk staff are not as polite and patient as before. TRIPADVISOR.COM USER 

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