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at the Parker Palm Springs
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Birthday Celebration Vacation
Oct 15th, 2020
The Parker Palm Springs is a genuine gem. It is where you can find a truly immersive experience...dive into a Wes Anderson movie scene. There is eclectic art in every corner of this property. Beautifully designed with the artful eye of Jonathan Adler mixed with the perfect blending of meandering natural pathways leading you to majestic Bali like pools, European Lemondade stands to a one of a kind Spa. Each bite and sip at Norma's and the Mini Bar lounge will entice all of your senses. The thing that stood out the most is the special staff. The exemplary teamwork to serve guests professionally but in a warm and friendly manner was a perfect balance of space/privacy and attentiveness. Everytime I looked up I was attended to. Front desk Managers Peter and Jeffrey helped us resolve some noise issues due to unavoidable solar panel installation seamlessly with a generous room upgrade to an amazing poolside room. Erin at the mini bar made us feel special and her Pink Heather drink was transcending. She remembered my husband from his visit last year...amazing service. Matt the outdoor grounds Manager and all of his staff including Ernie our pool attendant were so sweet and accommodating and had a towel ready for me before my kids even knew they needed one. We came to celebrate our artistic son's 8th birthday and left fully rested and with an amazing basket of memories to cherish. We are definitely going to return for more. TRIPADVISOR.COM USER
Great on-site restaurants
Jul 11th, 2020
I had been here many times before for brunch and dinner prior to our stay. Their two on-site restaurants (Mr. Parker & Norma’s) are probably the biggest reason I recommend staying here. The Parker’s design is something not to be missed while visiting Palm Springs. The rooms themselves are okay - well designed but could use some updating in my opinion. I didn’t get to enjoy the pool on this trip but would stay again to check it out. TRIPADVISOR.COM USER
Babymoon for the books! Wow!
Mar 15th, 2020
The most beautiful hotel! Best service I’ve ever received! Everything was an experience and I’m dying to go back! We had the best babymoon! They waited on us hand and foot and made every second special! TRIPADVISOR.COM USER
Beautiful setting, nice rooms!
Mar 9th, 2020
This is really a cool hotel to experience. The grounds are lovely with the gardens and foliage. Not what you expect to see in the desert. The public areas such as the lounge area, 2 swimming pools and a small 6 seater bar counter were great. The rooms were well designed and with ample space. Bathrooms are due for a renovation as are a bit dated and def not upscale. I have a couple of rubs here which prevent a 5 star rating. This is our second time here and both times trying to get a drink in the lobby area seating area took forever. And I mean forever. There was one person working both times which clearly is insufficient. They miss out on so much business. We watched this group of 8 waiting to get a drink for 20-30 minutes. They kept turning their heads trying to flag her down. Enough is enough and they left. The other thing is coffee in the morning. When you pay what you do to stay here there should be a complimentary coffee stand outside the restaurant where you can get your coffee and be on your way. Nope. Need to go in to the restaurant area and they clip you $6 for a cup of coffee! I hate nickel and diming when you are already paying top dollar. Customer service besides the lounge area was top notch. Very friendly, courteous and helpful. TRIPADVISOR.COM USER
Mar 3rd, 2020
I, along with a small group of friends, stayed at The Parker Hotel(2/21/2020 through 2/23/2020). We had a less than desirable stay. Our room and the service were not up to par and certainly did not meet “5- star hotel” expectations. While I understand this is the busy season, I do believe it is the hotel property’s obligation to hire sufficient staff and to properly train them. Given the price per night (~$650+ resort fees and tax), I do not believe we got the experience we paid for. While the food at Norma’s was very good, I cannot justify what we paid for our room. The Kimpton Rowan has far better service and much better pricing. TRIPADVISOR.COM USER
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