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at the Parmelia Hilton Perth
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Disappointing all round
May 28th, 2020
Booked in for 1 night say as we were in transit to London and wished to break our journey from Brisbane. Unfortunately location not in city as we had thought. The interior is stark, bare, no decoration or ambience at all.We had signficant difficulty finding our room as the numbers are only on doors and our room was tucked around corner, added to the fact there is no logical numbering, took us about 20mins and even contemplated returning to Recepation. Room was clean, again devoid of any decoration, probably this is what a prison looks like. The bed was very uncomfortable.. .. read rock hard mattress! hence a poor nights sleep was had before we embarked on our 17 hr flight the next evening. Drinks in bar were overpriced and service was poor, but breakfast wasa great selection and very tasty. TRIPADVISOR.COM USER
Mar 16th, 2020
Major constcution going on, which was not communicated before booking through AMEX. Impact drills in the wall next to your bed at 7 am. Dust everywhere. Pool, gym and business facilities closed. Dirt and dust everywhere in the rooms. They should have closed the palce during this size of renos TRIPADVISOR.COM USER
Brilliant customer service, excellent location.
Mar 6th, 2020
I arrived here for a 4 night stay and checked-in late at night. I booked acknowledging the notice on the website saying that they were under renovations and that there would be disruption during business hours and on Saturday's. My arrival was flawless, the concierge team who are stationed outside showed me the way into the temporary reception area and I was greeted by friendly team members at reception. I was advised again at check-in of the noise and was placed in a room on the top floor. I will admit, the noise was almost unbearable (perhaps because the only time it stopped was during morning tea, lunch and afternoon tea), so I spoke to the guest relations manager to advise that as I was here on holidays, it was difficult to relax. Dreading the conversation about wanting to check-out early and move hotels, the manager couldn't be more accommodating. She acknowledged my concerns, understood where I came from and offered to check availability at the Doubletree by Hilton across town. When I made the decision to leave and go to another hotel, there wasn't a second of hesitation in advising that they wouldn't charge for any of the nights I didn't stay (this was late afternoon) and didn't charge for the late check-out. The manager I spoke to initially and then the afternoon manager, both can not be faulted on their handling of the situation and ensuring that I felt important, welcomed and emphasised with. When I left, I received a follow-up email from the guest relations manager later that night who asked me to contact him directly if visiting Perth again after their renovations are completed. My advice is this - corporate guests won't be affected as much by the renovation noise as it's all during business hours. Leisure guests if you'll be spending time in the hotel / trying to relax, need to be aware and perhaps re-think until the renovations are completed in September 2020. I can't fault the staff at all and I am eager to see how the hotel is transformed into a modern Hilton later this year. The room I was allocated was large, bright and clean, however in need of the renovations currently being undertaken. Again, a huge thanks for the team being so accommodating, very easy in such a situation to leave with a sour taste in your mouth and never return, but the team ensured absolute recovery from the issues experienced and I simply can't fault them. Exciting times ahead for the Parmelia Hilton Perth! TRIPADVISOR.COM USER
The Building Site
Mar 5th, 2020
My wife and gad a couple of stays at this very friendly hotel . The first early in January and he second starting on the 4th March both for one night only. We were warned that major building operations were being carried out but they didn’t cause us any trouble at all during January but we didn’t arrive until 2am and left at 11am so the impact. Was limited. Our second visit however was a different kettle of fish. However the staff went out of their way to make the best of a noisy situation. We had a change of flight and were unable to leave as planned meaning our departure from Perth was now to be after midnight.the staff were very understanding and allowed us to leave our room at 7pm without charge. Alongside this the super concierge helped me to get my our flight confirmed following ur flight alteration and spent time with us until the situation was resolved. WELL DONE SIR.There is no wonder this guy had been with Hilton for 11 years as his dedication to customer service was total and focussed. We visit Australia almost every year and apart from one year off we always stay at the Parmelia and will consider to do so in the future. Got to mention the noise as it was horrific at times but it didn’t put us off as we now can’t wait to see the new finished product when we return next year, Many thanks John and Sylvia Wilcox UK TRIPADVISOR.COM USER
Do Not Stay Whilst Renovations are happening
Mar 4th, 2020
I have previously given this hotel very positive reviews. But this latest stay was less than pleasurable. The staff advised me at check in that the hotel was undergoing renovations and to expect some noise. That comment does not describe the reality of the impact of continual jack hammering. My real concern relates to safety. The external entry to the hotel now consists of scaffolding stairs with irregular timber base where I nearly tripped because of the uneven edges. Once you descend the stairs you’re confronted with a cordoned off path that forces you to walk on to the side of a busy road. Catching a cab is problematic because they are hidden behind scaffolding out of sight and drivers can’t see if anyone is waiting. The hotel seems to have abandoned its concierge staff at the very time they are needed. I look forward to seeing the final results. Undoubtedly it will be a major improvement but in the meantime I’d encourage you to think twice. TRIPADVISOR.COM USER
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