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at the Peninsula Island Resort & Spa
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Elegant and modern
Aug 13th, 2020
Elegant & Modern! Very clean and service is very attentive. Its more than pleasant enough to spend the week right on the resort. Very accommodating and awesome customer service. A large pool centrally located, large enough for many families to enjoy with plenty of space to swim in. Adjacent to the pool is a large hot pool near the hotel restaurant. T You can order and enjoy the food at the pool! TRIPADVISOR.COM USER
The AC is the Only Thing Right
Aug 12th, 2020
DO NOT let the beautiful pictures on the website fool you like it did us. we feel as if we got catfished, no pun intended. it appears that they are doing renovations or something and the service is terrible; hit or miss wifi, horrible restaurant, not following what is posted on website, only 1 wash cloth per room (had to ask for another one is how we found out), VERY basic for the premium room. could have gotten better for cheaper if I had done better research I'm sure. TRIPADVISOR.COM USER
Service non existent
Aug 9th, 2020
After walking quite a way from the parking lot we checked in. Front desk said elevator wasn’t working so we could take the back stairs (no offer to help with luggage) . We got to our room with two double beds. We had booked 1 king. Told it was due to Covid restrictions by front desk. We can make it work. We asked before booking if they had loungers for beach we were told yes ( no mention of a rental fee) all Resorts we have stayed in before have included. Went to a local restaurant for dinner and returned at 830 only to find bar shut down at 8. Yes 8pm, ok? Next morning we decided to go to the restaurant on site for breakfast at 730am. Oh, they don’t open till 9. What the actual f? 9am we go back for breakfast and wait until 920 to even get a menu. We are then advised they are out of juice.? What kind of place are you running? We finally got our cold eggs with burnt bacon and went about our day. We checked out the next day cancelling our next night stay there yes we had to pay full price. I found it odd the clerk didn’t ask how our stay was, why leaving early etc. she just kept scrolling her phone. Gulf view means crane your neck around your balcony. Service is just non existent. Management and ownership must be ok with staff just putting in time. Do not book this place. All in it should be 65 a night. Y’all should travel to a resort to see what one looks like and how the service is, it may change how you do business TRIPADVISOR.COM USER
PICK ANOTHER LOCATION!!
Aug 6th, 2020
I am so angry that I spent my money on this hotel. It is by no means a RESORT as it says in the title. The only enjoyable part of the trip was the pool and the beach. The facility is old and outdated and all they are doing is repainting the exterior. The meal we had at the restaurant took an hour to get and was cold when it arrived. We ended up feeding the birds our meal. A complete waste of money on this hotel. I think a motel 6 would have been better. TRIPADVISOR.COM USER
DO NOT STAY HERE!!!
Aug 3rd, 2020
I wish I would've taken pictures. This is my first time doing a review but if I can save 1 person/family their time and money its worth my time. We stayed in the deluxe suite and paid $250/night. Our room smelled like mildew. There were brown stains on one wall. The tiles were broken in the shower. There was ceiling fan dust/dirt all over the ceiling. We had no face towels and when we asked for them the front desk said they had none. This was a cheap roach motel masquerading as 4 star resort online. Their photos of their resort are not representative of what it looks like in real life! This place is run down, a dump. Do not waste your money!!! TRIPADVISOR.COM USER
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