Peppermill Resort Spa Casino

2707 S Virginia St | Reno, NV 89502  [SEE MAP]Reno, NV  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Bad Experience. Real gamblers stay far away

Jul 8th, 2020

We normally stay at GSR but decided on a whim to give Peppermill a shot. We booked 3 nights in a suite. Overall couldn’t win on anything. Lost a little over $6000. Hey that’s gambling. When we went to VIP services to have them comp our $600 in food charges they refused. A first for us. We spend about $75000 a year on our gambling primarily in Reno. This will be the first and last time we give Peppermill our business. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Road trip oasis

Jul 7th, 2020

I stayed here one night coming back from a road trip, so I wasn't here for the gambling. I just wanted a comfortable, clean, and inexpensive place to sleep, and it was much cheaper than the non-casino hotels in Reno, even with the $30 resort fee factored in. I booked the Standard King in the North Wing, which by the photos appeared to also be the most tasteful and quiet. But when I arrived, I was "upgraded" to the Peppermill Tower because the North Wing was temporarily closed. On the bright side, the room was spacious, clean, and had a decent view of the surrounding area and mountains. The interior design choice of this room can only be described as gaudy and ostentatious Italian faux classical. I still cringe at the hideous white vinyl sofa and chairs. Not my style at all, but it served its purpose of providing a comfortable and quiet room for the night. I'd also like to point out that the hotel has clearly posted signage to require masks when entering the casino, and all patrons seemed to be complying. This made my short stay more relaxing and worry-free. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Disappointing

Jul 4th, 2020

An annual tradition spoiled by unhealthy decibels of the music poolside. To make matters worse, I requested it be turned down. Which pool staff did. But then as I walked away, they turned it up two or three notches. And this happened twice. So I took that to understand just how little customers are cared about here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Poor service and member benefits.

Jul 2nd, 2020

This is not a casino with any benefits other then their profit margin. Unconcerned and poor customer service is not a membership benefit I appreciate I would expect that good customer service would increase with the Covid endemic. That has not been my experience and I will be a former member. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Eat somewhere else during the week.

Jul 2nd, 2020

Half of restaurants are closed. The one that was open had only ONE server and it was a 2 hour wait. Room service was one and a half hours and double the price. I understand Covid; however, that is ridiculous for a hotel/casino/resort/spa. TRIPADVISOR.COM USER 

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