Pestana Palácio do Freixo - Pousada & National Monument

Estrada Nacional 108 | Porto 4300-316  [SEE MAP]Porto  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

First Class!

Jul 22nd, 2019

All superb in every aspect as one would expect from a 5* Hotel. However, it is not cheap, nor would I expect it to be. It is truly palatial with stunning views of the majestic Douro river. The Lounge and Bar areas are magnificent. The room was to the highest of standards and the guest WIFI is excellent TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Anna

Jul 20th, 2019

The location was very inconvenient for being able to walk out the door and explore Porto by foot. A 15 minute car ride. The staff was nice but upon checking in, one of our rooms was over looking a massive construction site. This should have been mentioned long before we checked in. The rooms were dark and dank and dated looking. The pool looks out over the river but also a small parking lot. We are used to staying in a lot of 5 star hotels. I would not categorise this hotel as 5 stars. Maybe the amenities are there but the rooms bring it down to 4 stars. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great place

Jul 18th, 2019

The rooms are clean and spacious. Awesome pool and atmosphere in the hotel. Tasty dinner restaurant and breakfast! WiFi doesn’t work well though and the staff is very friendly but rather slow! Hey helped us organize a secret party for one of our group members and ran smoothly , they were very supportive! Check in was a bit slow and unorganized and they could have offered us coffee while waiting. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Not worthy of 5 star or Leading Hotels Of the World

Jul 12th, 2019

We had a rude check-in, shown to rooms with improper beds, the edge of the mattress springs just caves in ! Torn towels in the small under-lit bathroom. Flies all over the breakfast area sitting on the breads and cheeses. Underwhelming food selection. Packaged orange juice served as though it was freshly squeezed. Understaffed.. they couldn't serve the eggs in a reasonable time, and only 10% staff spoke english. A/c was making a rattling sound. Concierge non-existent and reception was not helpful. No graciousness in terms of a pregnant wife. No check-out extension given for even 2 hours. Only upside - pool area was heavenly. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Shocking 5 Star

Jul 12th, 2019

As we arrive at the hotel we were faced by Mr. Rudeness the front desk manager!!! He neither greeted us, nor offered us the complimentary drinks sitting on the table behind us. All he did was ask us to leave our hand luggage outside. Then we move to the rooms which were dark and and small even though I had booked a deluxe room which was supposed to be bigger then the standard room but after seeing my kids rooms I wished that I had swooped with them. The toilet is very small and dark. There is hardly any cupboard space in the room. I sent my laundry but when it came back the clothes were still damp so I had to put them on the window sill to dry. The housekeeping was a disaster, they did not know how to clean the room or replenish the amenities in the toilet. The breakfast was not impressive as the staff did not replenish the things once they were finished and when we asked for the menu they said that they don’t have a breakfast menu but they can order any egg but they couldn’t make us Eggs Benedict. On the last day we went to the pool to have lunch but the pool menu has only 3 items as food and if you ask for anything else the waiter makes sure to let you know that it will take a very very long time to bring. We ordered fries, and they were served cold. As we were checking out there was a small protest outside the hotel reception by some of the staff with regards to the pay and long hours of work at the hotel. I’ve attached a note from them that I was handed. I am extremely surprised that they are part of the leading hotels of the world as this hotel had no sense of what leading meant. I don’t recommend this hotel to anyone to stay in unless they improve the quality and service. TRIPADVISOR.COM USER 

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