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at the Philadelphia Airport Marriott
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Good Stay with Airport Convenience
Nov 18th, 2020
I stayed at this property the night before an early flight. With the easy access to the airport terminal, the decision was a no brainer. The hotel staff were all pleasant, friendly and helpful. My room was clean and comfortable. I asked for a few extra items, which were quickly delivered. When I am in Philly again with an early flight I will likely stay at this property if the price is right. TRIPADVISOR.COM USER
The Perfect Place to Stay for a layover in Philadelphia!
Nov 18th, 2020
We had an overnight in PHL on our way to Aruba. Upon arriving from St. Louis, we had a short walk to terminal B, which is where we exited the airport and WALKED to Philadelphia Airport Marriott. The airport has signs throughout the terminals guiding you to the hotel. Upon entry into hotel, more signs were easily visible to allow us to locate the front desk with out any time delay. Our room was ready upon arrival and even upgraded us to an airport view (per our request)! After settling in the clean room - we went to the Aviator Restaurant for a nice sandwich, homemade chips and beverages. Friendly staff and social distancing and cleanliness abound! Delicious food at a reasonable cost! Room and bathroom was extremely clean and well lighted. Mattress and pillows were very comfortable and room temp was great too! After a wonderful nights sleep we showered and walked back to TSA @ terminal B and then was nicely directed to terminal A for our departing flight! Easy walk, great stay, tasty food and a safe good night of sleep. We are definitely wanting to take the same flights next year....based on our positive experience with PHL Airport Marriott...well done by all! TRIPADVISOR.COM USER
Great location - needs attention to cleaning
Nov 18th, 2020
My husband and I stayed at the Philadelphia Airport Marriott at the end of October 2020. It has a great location. Very convenient. We had an early flight out the next morning. My only complaint is there was a couch in our room that looked like it came from a garage sale and had been sitting outside for weeks. It was a light green material and it had huge stains on it. At the very least, the couch should have been cleaned to get the stain out. If the stain wouldn't come out, they should have just thrown it in the garbage. It is hard to believe that a Marriott Hotel would overlook something so obvious and quite disgusting. TRIPADVISOR.COM USER
Convenient Hotel Inside PHL Airport
Nov 15th, 2020
Philadelphia Airport Marriott is a great hotel. Located near gate B within PHL airport, it is convenient for an early morning flight and direct access to American Airlines’ flights. When driving to the hotel, please make sure that you pass parking lot B and enter parking lot C, if you are planning to leave your car there. Once you get there, follow the signs and park in the second level, where the hotel’s parking lot is located. The parking price is $24 per night (including taxes) and the parking lot is connected to the third floor of the hotel. When checking into the hotel, please register in its first floor. I found each one of the front desk agents extremely helpful and willing to meet our requests as a Titanium elite member. Mary at the front desk went above and beyond to make sure that we were doing great. When we picked up our breakfast bag from this hotel area, she made sure that we had everything we needed that morning and expedited our check out process as well. I also must commend their restaurant’s team for their tasty lunch delivered to our room, and housekeeping team for their service. Finally, I would recommend booking their one-bedroom suite. Approximately 700 sq. ft., located in a high floor, the suite provides additional space to a large group, and excellent views of PHL airport and Philadelphia from a distance. Even in times of COVID-19, we felt extremely safe in this hotel and feel that with certain limitations (restaurant open only on evenings), they were able to still deliver. We plan to return soon and would highly recommend this hotel. TRIPADVISOR.COM USER
Consistently excellent service
Nov 13th, 2020
I travel for business every month and have had loyalty to another brand (top tier), but while their service has suffered during this pandemic, the Marriott brand has doubled down and made me re-evaluate what customer service is. I have recently stayed a couple of times at this hotel and had great customer service at the front desk and the rooms have been spotless - essential in today’s world. Arden, Eric and Diana have each waited on me as I have checked in and been so pleasant and polite. They even remembered my name as I approached the desk without prompting them. It’s the little touches like this that make travel a little more relaxing and to feel appreciated. As the hospitality industry has suffered, people who travel are even more important more than ever. These individuals make me feel welcome and want to stay with Marriott. TRIPADVISOR.COM USER
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