Pier House Resort & Spa

1 Duval St | Key West, FL 33040-6610  [SEE MAP]Key West, FL  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Spring break 2019

Apr 23rd, 2019

Our family of five (mom dad and 3 Girls ages 13, 9, and 7) stayed at Pier House for 3 days visiting the Florida keys. It was a beautiful hotel- with a private beach and nice swimming pool. We stayed in the building above the spa. Everyone was so nice. We were deciding between the Souhernmost resort and Pier House and I think we made the right decision. We were close to all the activities and Duval Street. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Location is good; housekeeping service not so much

Apr 20th, 2019

The location is convenient; however I was not impressed with the service this year. We stayed 6 nights and two of the days our room was never cleaned. I left a drawer of clothes and contacted the hotel the same day I left. I emailed, called and left messages. No one bothered to call me back for four days. I knew exactly which drawer the clothes were in, but somehow they were not found. It concerns me that the housekeeping staff cannot be trusted to turn in lost items. I am not comfortable staying at a hotel where staff members cannot be trusted and have master keys to guest rooms. I was very disappointed in the lack of response and lack of effort the Pier House took to investigate the issue. I have stayed her many years, but I don't think I will be back after this visit. We ate at the hotel restaurant one time. The service was so slow and the food cold, so we went elsewhere the rest of the week. The pool waiters were very cordial and attentive. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Martina and Bek are awesome!!

Apr 20th, 2019

Will easily come back to the Pier House simply because of how friendly and helpful the staff were. Martina at the beach bar and Bek at the beach are just two of the many staff members that make staying here really great! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Awesome hotel and experience

Apr 19th, 2019

We stayed at the pier House for 5 nights in a junior spa suite. This was our third stay at PH and was our best yet! The room was clean and spacious and I am still raving about the mattress and pillows (what is the brand of the mattress as i need one?). We were a group of 4 couples and everyone was in a different type of room and everyone was pleased with all the offerings. Staff was pleasant from the gentleman who told me about the free coffee at the beach bar to Triple D (shuttle driver). Beaches are hard to come by in key west and although there is a-lot of seaweed at times it is much less than you would find at the public beach by the airport. The entertainment at the beach bar during the day was a great addition to the relaxing vibe. We recommend PH to anyone looking to go to Key West. The location can not be beat! If you go beat the mallory square crowd for the sunset and view it from the patio past One Duval and Beach Bar. Amazing! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good and bad

Apr 17th, 2019

Our dockside suite was great The location was awesome. It’s layout not too good Has a living room and a bed room The coffee maker and mini fridge in the bedroom Well if u are first one up hard to make coffee while spouse is sleeping The big blue light on fridge was annoying too The shower was awesome The pool way to small and way too overcrowded The beach was over crowded also Had 20 ft of seaweed u had to go thro to get to open water which smelled horrible They need to come up with a way to get rid of it The layout of the whole hotel is choppy but a lot of zigging and zagging The little shuttle up and down Duval was nice TRIPADVISOR.COM USER