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at the Pine Ridge Inn
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Cozy small inn with great service
Nov 26th, 2019
We had a lovely two-night stay here in mid-November. It's quite small so you really get personalized service. Our room was beautiful and had a fireplace and very comfortable king-size bed. The bathroom was especially nice, with two sinks (one outside the main bathroom with a great makeup mirror), and nice finishes all around. The continental breakfast included delicious coffee and freshly made croissant sandwiches and danishes from a local shop, as well as staples like oatmeal, hard-boiled eggs and fresh fruit. All in all, a very relaxing stay in a beautiful setting. TRIPADVISOR.COM USER
Oct 18th, 2019
This is a nice place to stay if visiting Bend, Oregon. Nice people run the place and offer clean well appointed rooms and a hearty breakfast that is locally sourced. The only negative is that is is not walking distance to downtown Bend. It is walking distance to the Old Mill area. TRIPADVISOR.COM USER
What a Gem!
Oct 1st, 2019
We booked this hotel for a last-minute trip for four nights at the beginning of September. The reviews were very good, so we took a chance that this would be a nice place to stay for our first vacation in over a year. We were looking for something serene and romantic. What a find! After a short wait in the lobby during which we enjoyed fresh-baked cookies, a friendly receptionist checked us in, told us we could select our complimentary beverage any time, and provided tips about local restaurants. Once to our room, we were surprised to find a large room with a step-down sitting area with a fireplace and a gorgeous view of the river. Our private patio had a small table and two chairs. Had there been other guests, the patio would not have been especially private, but at this time of the year, we rarely saw anyone else on their patio or deck (2nd floor). The room was clean, spacious and very quiet. The only time we heard other people or room noises was on the first day from a room above us when we heard what sounded like either an exhaust fan or Jacuzzi tub. It didn't last long and didn't really disturb us. The bed was really comfortable, firm but not hard. The rain shower head was nice and water pressure and temperature excellent. Everything felt clean and up-to-date. Breakfast was sparse but good. Every day they brought in from a local bakery a specialty croissant-sandwich type entree with cheese and spinach or ham and one with something sweet, like apple filling. There were hard-boiled eggs, fresh yogurt parfaits, quick-cook oatmeal, muffins, fresh, whole fruit, orange juice, coffee, hot cocoa, and tea. (Though the tea was loose tea with no tea strainers in sight.) That's about it - no cold cereal or toast. What was there was good, but for those wanting more choices, or with kids, it probably would not be adequate. Also, there were no vending machines, so don't count on them for cold drinks or snacks. They do keep coffee out all day, which is nice. The staff was one of the best things about this place. With one exception, everyone was over-the-top friendly and helpful. As someone else pointed out, it felt a little like staying at a B&B in the sense that staff felt invested in whether you were having a good time and had everything you needed. The one exception was a man at the front desk who seemed unapproachable. The women at the front desk would always greet us and chat with us whenever we walked through the lobby, but he didn't. When I did ask a question, he was polite enough, but compared to everyone else, he seemed grumpy. Also, whether a coincidence or not, when he was on the front desk, we never saw any fresh cookies in the lobby. I did not like that they stock plastic cups in their rooms. Glass would be a much better choice environmentally. I borrowed some glasses from the breakfast room for use during our stay. They do use large, refillable soap, shampoo, conditioner and lotion containers rather than small, disposable bottles. These products were very nice. The location along the river is good. There were at least two restaurants within easy walking distance. For everything else, a car would be necessary. The inn is located along a sidewalk/walking/biking path on the street side so you can easily get in some exercise. You cannot access the river from their property. This hotel was exactly what we were looking for. For those wanting lots of amenities and activities provided by the hotel, this would not be the place. For those wanting a quiet place to relax, sleep and enjoy a beautiful river view, this is perfect. We will definitely stay here again if we get the opportunity. TRIPADVISOR.COM USER
Do not stay here! High safety risk to you
Sep 27th, 2019
Let me just say, I travel weekly sometimes twice a week. I love to support local. One standard I have is that when things go wrong, how do you get treated? I don’t ask for the world. I booked this through a travel agency. I pay an extra fee for this service. I also care a lot about safety and comfort. The problem with this hotel is that they don’t care about my safety. And when things go wrong, (read the reviews) they respond but they never offer the solution and they ask the guest to contact them, now really? They should be proactively calling the guest or they say “book direct” yet they continue to advertise on many internet sites. My situation occurred after I booked. I had to check in late due to a flight delay. When I booked that day, I had other options some less expensive. When I arrived at 1 am, the office was closed. A note is posted to call a rent a cop agency and they will dispatch someone. Think about it, in a true emergency, such as fire or other, they have no one at the hotel. They don’t even have 24 hour security. So I call, he arrives and we enter the lobby. No key set out and no reservation papers. I call the gm on his cell because his card is in the lobby and leave a message. Days later still nothing. Finally security guy turns and says guess you are out of luck. I show him my reservation which also says if I cancel my credit card will be charged. I then plead for him to call someone from the hotel. He does and then informs me that my reservation was cancelled and they are overbooked. Someone he said tried to contact me, (I have no emails, voicemail and the travel agency who has live agents have no record). So I ask what to do, he says leave, I walk to my car and I start calling area hotels which are all booked. I then call the after hours travel desk (another $50) and try to get help. I turn off my lights, try to keep warm and wait on hold. She calls all the area hotels - I’m on hold and it’s now 2:00 am. Security guy comes to my window and tells me to leave as I’m trespassing. Where do I go? I tell him, I feel safe here and I’m trying to find a place. 2:45 a policeman arrives from bend. He comes to my window and is not happy. I explain my situation and he realizes that security guy has overblown the situation and that indeed I have a reservation. He confers with security guy and then tells me, I have to leave or I will be arrested. I ask to be arrested and although I would not get the free drink, I think the bed is better than the pine ridge. I ask where to go and he suggests the street. The travel agent said in her 25 years of doing this, she has never had a hotel cancel a reservation and not find the guest another room. If you book here, how safe are you? What happens if they cancel you? What happens if you don’t have my resources? I drove an hour up the road and got a room after my agent called and called. I checked in at 4:30 am. How safe are you even if you get a room? Let’s say you need help in the middle of the night, perhaps a party happens next door or a domestic dispute? Or perhaps someone tries to enter your room? And since they use keys, don’t think their isn’t a duplicate somewhere Where is guest services at night? All of these things have happened to me during my travels. I would never let anyone I love stay here. TRIPADVISOR.COM USER
Fabulous Hospitality in Bend
Sep 27th, 2019
We stayed at Pine Ridge Inn for 2 nights in September. The accommodation was just perfect and we had a terrace with a wonderful view of the river Deschutes. The hospitality in this establishment was second to none, from the time we arrived until we left. In particular, I would like to compliment the lady who managed the breakfast area. She was extremely pleasant and recommended some experiences we would not have known about otherwise, particularly the stunning views from Pilot Butte. We would certainly return to this hotel if we are in Bend in the future. TRIPADVISOR.COM USER
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