Planet Hollywood Resort & Casino

3667 Las Vegas Boulevard South | Las Vegas, NV 89109  [SEE MAP]Las Vegas, NV  [SEE ADDRESS]
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at the Planet Hollywood Resort & Casino

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Guest Reviews

TripAdvisor Traveler Rating 5

Unforgettable day

Dec 10th, 2019

Awesome experience. Everything was perfect. The moment of my arrival to my separate.. They gave me a complementary drinks and sports book treated me as a star. I was wondering how to get complementary rooms??? TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Good time at Planet Hollywood

Dec 9th, 2019

Planet Hollywood is a nice and clean casino. We really enjoyed our visit. All the service was courteous and quick. We played at the tables and the slot machines. The cocktail service was quick and friendly. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not as great as my previous visits

Dec 9th, 2019

The room I received had a great view but the bathroom was dirty and so were the towels. The sink handles were loose and hard to turn. Valet service was very disappointing because they told me they were only taking event guest and not hotel guest. Luggage service team was the best and had the most professionalism. Front desk was polite even though they had confusing or lacking info. The dealers and bartenders on the casino floors were great, even if I wasn’t staying there I would always drop by to play! All in all, I have stayed with planet Hollywood multiple times and enjoyed every single time. I hope this was just a fluke weekend and will try this hotel again to see if performance will be back up to original standards. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Nice property, however, there seems to be a general "don't bother me" attitude towards the guest.

Dec 9th, 2019

Room was fine, we upgraded to a suite, which they overcharged by $200 for 3 days, no big deal, we had three rooms because there were 7 family members for TG weekend. What upset me was the person in the diamond checkout did not want to hear my reason why I thought we were overcharged at checkout. She said she would have the person that checked us in call me on Monday. I never got a call. Honestly, I knew I probably wasn't going to get a call from her attitude and I was right. If this is the way they treat diamond members I would really hate to get the "regular" treatment. All I ask is you try to be helpful and genuinely care....or at least fake it. Anyway, not all negative, Gordon Ramsay Restaurant was really good, folks at the rewards center were somewhat helpful, craps dealers were fun, Cafe Hollywood had great breakfast and good service and we enjoyed Yolos Mexican Restaurant. The place could be so much better if host and staff took a little ownership of the overall guest experience. I'll probably be back to eat and gamble and maybe that's all that matters to management. Too bad. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Straight forward great deal!

Dec 9th, 2019

The Staff at the Planet Hollywood showed no discrimination from the moment we arrived. Our room was modern and clean. The deal got online was affordable and worth every dollar spent! Everything we needed was right there located in the Miracle Mile Mall, so we didn't even have to leave the property! Awesome experience! TRIPADVISOR.COM USER 

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