Playacar Palace

Bahia del Espiritu Santo Esq. Abraira de Arriva | Playa del Carmen 77710  [SEE MAP]Playa del Carmen  [SEE ADDRESS]

Courtesy of Playacar Palace

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Excellent location and customer service, according to past guests
Property lacks the multitude of pools other local all-inclusive resorts offer
Located in the upscale Playacar neighborhood of southern Playa del Carmen, Mexico, Playacar Palace earns rave reviews from past guests for its quality customer service. Many travelers credit the all-inclusive resort's friendly employees with making Playacar Palace feel truly palatial. The 201 guest rooms and suites feature Smart TVs, complimentary Wi-Fi access, liquor cabinets, and, in some cases, personal Jacuzzi tubs. But travelers don't need to spend much time in their rooms: Playacar Palace cozies up to an expansive stretch of Riviera Maya shoreline and tempts guests out of their abodes with a large pool, three restaurants and soothing spa treatments at the Awe Spa.
Playa del Carmen
Hotel Class
Property Type
All-inclusive resort, 201 rooms
Primary View
Neighborhood, Ocean
Traditional, Modern



  • 4.5Hotel Class
  • GOODCritic Rating
See all hotels in Playa del Carmen »

Critic Reviews


Set beside the harbor, the property is well-situated for ferry trips to Cozumel, plus it has its own quiet beach and is just a few minutes' walk from a mall with restaurants, bars, and shops.

Travel + Leisure


Location is everything at this beachfront all-inclusive. All ... rooms have unbroken views of the sparkling blue Caribbean Sea and close-by Cozumel Island (the ferry docks just next door).

Condé Nast Traveler


In 'a fantastic location' right on the Caribbean Sea, this 'in-town resort' is steps from Playa del Carmen's Fifth Avenue and the Cozumel Ferry Dock. Guest rooms have double whirlpools, and most offer balconies with ocean views.



This all-inclusive resort, with numerous recreational opportunities and several dining venues, features rooms that offer a relaxing hot tub and come with a complimentary bottle of wine.

AAA/CAA Four Diamond Awards 2019

Guest Reviews

A hotel's guest rating is calculated using data provided under license by Tripadvisor. A total of 1561 have reviewed the Playacar Palace, giving it a rating of 5, on a scale of 1-5.

Tripadvisor Travel Rating: 

Tripadvisor Travel Rating: Tripadvisor Traveler Rating 5 based on 1561 reviews 5.0 (based on 1561 reviews)

Guest Rooms

Accommodations here feature neutral color palettes with tile floors and dark wood furnishings. Standard amenities include partial or full balconies with resort or ocean views, two-person whirlpool tubs, stocked minibars and flat-screen Smart TVs. Upgraded suites and Concierge Level accommodations also offer Apple TVs, beach bags and early check-in and checkout (when available).
  • All-inclusive rates cover unlimited international phone calls, Wi-Fi access and a free bottle of red wine
  • Select accommodations come with CHI toiletries
  • Concierge Level suites and Governor Suite offer Lavazza coffee makers, 24-hour concierge service and nightly turndown service with petit fours

Standard room size525 square feet

  • Premium channels
  • Workspace/desk
  • Minifridge
  • Bathrobes/slippers
  • Minibar
  • Shower/tub combo
  • Separate shower
  • Separate tub
  • Internet
  • Wireless internet
  • Free internet
  • Fee for internet usage
  • Guest rooms with patios and balconies
  • Adjoining rooms available

Location & Parking

The all-inclusive Playacar Palace is located alongside the Cozumel ferry dock at the southern end of central Playa del Carmen's Quinta Avenida shopping, dining and entertainment district. The five-story resort sits beside a white sand beach and overlooks the Caribbean Sea and Cozumel. Cancun can be found about 45 miles north of the property, while the ruins of Tulum are approximately 40 miles south. To get around the area, visitors can take the bus or hire a car at the resort's rental car desk.
  • Less than 37 miles south of Cancun International Airport
  • Complimentary valet and self-parking
  • 24-hour valet parking (free)
  • 24-hour self-parking (free)
  • Airport shuttle (free)
  • Car service (with fee)

Within walking distance of:

  • Bus stop
  • Restaurants
  • Movie theater
  • Train station
  • Beach
  • Theater
  • Subway/metro stop
  • Grocery store
  • Shopping


The resort is home to three bars and three restaurants. Bocelli serves Italian fare by the pool, while Momo specializes in Pan-Asian cuisine and features a sushi bar and teppanyaki tables. And for international and Mexican-influenced buffets, diners can grab a bite at the poolside Cafe del Mar. The property's all-inclusive rates cover all meals and drinks and 24-hour room service.
  • Bar options include a swim-up pool bar and a lobby bar
  • Dress code enforced at Bocelli

Number of restaurants3

Cuisine TypesBuffet, Asian, Italian, American, Mexican

  • Fine dining
  • Casual dining
  • Quick service cafe/coffee shop/marketplace
  • Bar/lounge
  • Room service
  • 24-hour room service
  • free breakfast


A free-form pool with a swim-up bar and shallow lounging area is available on-site. An additional shallow area, which is separated from the main pool by a thin deck with lounge chairs, is also available for kids. And at the adjacent beach, guests will find lounge chairs, umbrellas and complimentary paddleboards.
  • Beach volleyball court
  • Walk Out Suites offer direct beach access
  • Lap pool
  • Wading pool
  • Lazy river
  • Family pool
  • Infinity pool
  • Whirlpool/hot tub
  • Adults-only pool
  • Lifeguard on duty
  • Poolside service
  • Waterslide
  • Deck chairs or cabanas
  • Pool bar


Playacar Palace's spa features six treatment rooms, a bridal suite and a hydrotherapy area with hot and cold plunge pools, a steam room and a sauna. Available spa treatments include massages, facials, body scrubs and wraps, makeup applications and hair and nail services. Specialty services like couples massages and a spa experience with garra rufa fish are also available.
  • Beachside massages
  • Select suites include two 25-minute massages in room rates

Services offered:

  • Massage
  • Facial
  • Body Treatments (i.e. scrubs, wraps)
  • Salon services
  • Outdoor treatment area
  • Steam room
  • Sauna


Playacar Palace's complimentary Playroom kids club is available for children between the ages of 4 and 12. Kids club activities include board games, movies and arts and crafts projects. A shallow kids section is also available at the resort's pool. And for older children, the property has beach volleyball, a tennis court, bike tours and loaner paddleboards.
  • Babysitting services can be arranged for a fee
  • Select booking packages waive room fees for up to two children ages 12 and younger
  • Kids Club
  • Free Kids Club
  • Fee for Kids Club
  • Cribs
  • High Chairs


A fitness center with cardio and weight-training equipment is available on-site. Free Pilates, Zumba, spinning and water aerobics classes are available, and travelers can use complimentary paddleboards at the beach.
  • Property's tennis court with free loaner tennis equipment available within walking distance
  • Complimentary bike tours
  • Volleyball court at beach
  • Weight equipment
  • Cardio equipment
  • Yoga mats
  • Free fitness classes
  • Premium fitness classes (with fee)


Playacar Palace offers a 3,300-square-foot ballroom for meetings and business functions. At its largest, the Riviera Ballroom can accommodate up to 384 attendees for receptions and theater-style events. The space can also be divided into five smaller rooms. Outdoor venues, such as the beach and the property's solarium, are also available for buffets and cocktail receptions.
  • Guest computers in lobby
  • Largest outdoor venue has space for up to 300 guests

Number of meeting rooms1

  • Business center
  • Meeting rooms
  • Meeting and event planners available


Two outdoor venues are available for couples looking to tie the knot at Playacar Palace. For larger weddings, the property offers its beach, which can accommodate an unlimited number of guests for ceremonies. Smaller weddings with up to 40 people can take place at the oceanside Wedding Terrace. Additional venues are available for cocktail receptions and seated dinners, including the 3,300-square-foot Riviera Ballroom, a beach deck and two terraces. The largest indoor space is the ballroom, where up to 250 guests can be hosted. A variety of wedding packages are available, including a nautical-themed package and the colorful Sultry Sunset package. The resort's standard package, which is free for all couples staying three or more nights, includes a ceremony structure, bridal flowers, a wedding cake and wedding planning services. All wedding packages offer a complimentary honeymoon package with a bottle of sparkling wine, commemorative T-shirts and late checkout.
  • Vow renewal ceremonies can be arranged
  • Additional honeymoon packages
  • Bridal spa services

Maximum wedding guest capacity250

  • Hotel hosts weddings
  • Outdoor space for weddings
  • Wedding planners available

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Find the Best Price

at the Playacar Palace

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