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Playacar Palace

Item: Playacar Palace
Rating: 5
Author: U.S. News & World Report

Bahia del Espiritu Santo Esq. Abraira de Arriva | Playa del Carmen 77710 [SEE MAP]Playa del Carmen [SEE ADDRESS]

#16 in Best Playa del Carmen Hotels

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Credit

Courtesy of Playacar Palace

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Overview

Excellent location and customer service, according to past guests

Property lacks the multitude of pools other local all-inclusive resorts offer

Located in the upscale Playacar neighborhood of southern Playa del Carmen, Mexico, Playacar Palace earns rave reviews from past guests for its quality customer service. Many travelers credit the all-inclusive resort's friendly employees with making Playacar Palace feel truly palatial. The 201 guest rooms and suites feature Smart TVs, complimentary Wi-Fi access, liquor cabinets, and, in some cases, personal Jacuzzi tubs. But travelers don't need to spend much time in their rooms: Playacar Palace cozies up to an expansive stretch of Riviera Maya shoreline and tempts guests out of their abodes with a large pool, three restaurants and soothing spa treatments at the Awe Spa.

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Location: Playa del Carmen

Hotel Class: 4.5-star

Property Type: All-inclusive resort, 201 rooms

Primary View: Neighborhood, Ocean

Style: Traditional, Modern

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Scorecard

4.5Hotel Class
GOODCritic Rating

Rankings

U.S. News analyzed more than 30,000 hotels to find the best in the USA, Europe, Canada, Mexico, Bermuda and the Caribbean, based on reputation among travel experts, guest reviews and hotel class ratings.

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Critic Reviews

Oyster.com

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Set beside the harbor, the property is well-situated for ferry trips to Cozumel, plus it has its own quiet beach and is just a few minutes' walk from a mall with restaurants, bars, and shops.
Set beside the harbor, the property is well-situated for ferry trips to Cozumel, plus it has its own quiet beach and is just a few minutes' walk from a mall with restaurants, bars, and shops.

Travel + Leisure

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Location is everything at this beachfront all-inclusive. All ... rooms have unbroken views of the sparkling blue Caribbean Sea and close-by Cozumel Island (the ferry docks just next door).
Location is everything at this beachfront all-inclusive. All ... rooms have unbroken views of the sparkling blue Caribbean Sea and close-by Cozumel Island (the ferry docks just next door).

Condé Nast Traveler

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In 'a fantastic location' right on the Caribbean Sea, this 'in-town resort' is steps from Playa del Carmen's Fifth Avenue and the Cozumel Ferry Dock. Guest rooms have double whirlpools, and most offer balconies with ocean views.
In 'a fantastic location' right on the Caribbean Sea, this 'in-town resort' is steps from Playa del Carmen's Fifth Avenue and the Cozumel Ferry Dock. Guest rooms have double whirlpools, and most offer balconies with ocean views.

AAA

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This all-inclusive resort, with numerous recreational opportunities and several dining venues, features rooms that offer a relaxing hot tub and come with a complimentary bottle of wine.
This all-inclusive resort, with numerous recreational opportunities and several dining venues, features rooms that offer a relaxing hot tub and come with a complimentary bottle of wine.

AAA/CAA Four Diamond Awards 2019

Guest Reviews

A hotel's guest rating is calculated using data provided under license by Tripadvisor. A total of 1561 have reviewed the Playacar Palace, giving it a rating of 5, on a scale of 1-5.

Tripadvisor Travel Rating:

5.0 (based on 1561 reviews)

Read most recent traveler reviews »

Guest Rooms

Accommodations here feature neutral color palettes with tile floors and dark wood furnishings. Standard amenities include partial or full balconies with resort or ocean views, two-person whirlpool tubs, stocked minibars and flat-screen Smart TVs. Upgraded suites and Concierge Level accommodations also offer Apple TVs, beach bags and early check-in and checkout (when available).

All-inclusive rates cover unlimited international phone calls, Wi-Fi access and a free bottle of red wine
Select accommodations come with CHI toiletries
Concierge Level suites and Governor Suite offer Lavazza coffee makers, 24-hour concierge service and nightly turndown service with petit fours

Standard room size: 525 square feet

Premium channels
Workspace/desk
Minifridge
Bathrobes/slippers
Minibar
Shower/tub combo
Separate shower
Separate tub
Internet
Wireless internet
Free internet
Fee for internet usage
Guest rooms with patios and balconies
Adjoining rooms available

See details for room types »

Location & Parking

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The all-inclusive Playacar Palace is located alongside the Cozumel ferry dock at the southern end of central Playa del Carmen's Quinta Avenida shopping, dining and entertainment district. The five-story resort sits beside a white sand beach and overlooks the Caribbean Sea and Cozumel. Cancun can be found about 45 miles north of the property, while the ruins of Tulum are approximately 40 miles south. To get around the area, visitors can take the bus or hire a car at the resort's rental car desk.

Less than 37 miles south of Cancun International Airport
Complimentary valet and self-parking

24-hour valet parking (free)
24-hour self-parking (free)
Airport shuttle (free)
Car service (with fee)

Within walking distance of:

Bus stop
Restaurants
Movie theater
Train station
Beach
Theater
Subway/metro stop
Grocery store
Shopping

Dining

The resort is home to three bars and three restaurants. Bocelli serves Italian fare by the pool, while Momo specializes in Pan-Asian cuisine and features a sushi bar and teppanyaki tables. And for international and Mexican-influenced buffets, diners can grab a bite at the poolside Cafe del Mar. The property's all-inclusive rates cover all meals and drinks and 24-hour room service.

Bar options include a swim-up pool bar and a lobby bar
Dress code enforced at Bocelli

Number of restaurants: 3

Cuisine Types: Buffet, Asian, Italian, American, Mexican

Fine dining
Casual dining
Quick service cafe/coffee shop/marketplace
Bar/lounge
Room service
24-hour room service
free breakfast

See more hotels with free breakfast in Playa del Carmen »

Pool

A free-form pool with a swim-up bar and shallow lounging area is available on-site. An additional shallow area, which is separated from the main pool by a thin deck with lounge chairs, is also available for kids. And at the adjacent beach, guests will find lounge chairs, umbrellas and complimentary paddleboards.

Beach volleyball court
Walk Out Suites offer direct beach access

Lap pool
Wading pool
Lazy river
Family pool
Infinity pool
Whirlpool/hot tub
Adults-only pool
Lifeguard on duty
Poolside service
Waterslide
Deck chairs or cabanas
Pool bar

See more pool hotels in Playa del Carmen »

Spa

Playacar Palace's spa features six treatment rooms, a bridal suite and a hydrotherapy area with hot and cold plunge pools, a steam room and a sauna. Available spa treatments include massages, facials, body scrubs and wraps, makeup applications and hair and nail services. Specialty services like couples massages and a spa experience with garra rufa fish are also available.

Beachside massages
Select suites include two 25-minute massages in room rates

Services offered:

Massage
Facial
Body Treatments (i.e. scrubs, wraps)
Salon services
Outdoor treatment area
Steam room
Sauna

See more spa hotels in Playa del Carmen »

Kids

Playacar Palace's complimentary Playroom kids club is available for children between the ages of 4 and 12. Kids club activities include board games, movies and arts and crafts projects. A shallow kids section is also available at the resort's pool. And for older children, the property has beach volleyball, a tennis court, bike tours and loaner paddleboards.

Babysitting services can be arranged for a fee
Select booking packages waive room fees for up to two children ages 12 and younger

Kids Club
Free Kids Club
Fee for Kids Club
Cribs
High Chairs

See more family-friendly hotels in Playa del Carmen »

Fitness

A fitness center with cardio and weight-training equipment is available on-site. Free Pilates, Zumba, spinning and water aerobics classes are available, and travelers can use complimentary paddleboards at the beach.

Property's tennis court with free loaner tennis equipment available within walking distance
Complimentary bike tours
Volleyball court at beach

Weight equipment
Cardio equipment
Yoga mats
Free fitness classes
Premium fitness classes (with fee)

See more fitness hotels in Playa del Carmen »

Business

Playacar Palace offers a 3,300-square-foot ballroom for meetings and business functions. At its largest, the Riviera Ballroom can accommodate up to 384 attendees for receptions and theater-style events. The space can also be divided into five smaller rooms. Outdoor venues, such as the beach and the property's solarium, are also available for buffets and cocktail receptions.

Guest computers in lobby
Largest outdoor venue has space for up to 300 guests

Number of meeting rooms: 1

Business center
Meeting rooms
Meeting and event planners available

Wedding

Two outdoor venues are available for couples looking to tie the knot at Playacar Palace. For larger weddings, the property offers its beach, which can accommodate an unlimited number of guests for ceremonies. Smaller weddings with up to 40 people can take place at the oceanside Wedding Terrace. Additional venues are available for cocktail receptions and seated dinners, including the 3,300-square-foot Riviera Ballroom, a beach deck and two terraces. The largest indoor space is the ballroom, where up to 250 guests can be hosted. A variety of wedding packages are available, including a nautical-themed package and the colorful Sultry Sunset package. The resort's standard package, which is free for all couples staying three or more nights, includes a ceremony structure, bridal flowers, a wedding cake and wedding planning services. All wedding packages offer a complimentary honeymoon package with a bottle of sparkling wine, commemorative T-shirts and late checkout.

Vow renewal ceremonies can be arranged
Additional honeymoon packages
Bridal spa services

Maximum wedding guest capacity: 250

Hotel hosts weddings
Outdoor space for weddings
Wedding planners available

See more wedding hotels in Playa del Carmen »

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Find the Best Price

at the Playacar Palace

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