Playacar Palace

Bahia del Espiritu Santo Esq. Abraira de Arriva | Playa del Carmen, Maya Riviera & The Yucatan 77710  [SEE MAP]Playa del Carmen, Maya Riviera & The Yucatan  [SEE ADDRESS]
Credit

Courtesy of Playacar Palace

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Overview

Luxury location and amenities
Some previous guests describe the management as lacking

Located in the upscale Playacar neighborhood of southern Playa del Carmen, Playacar Palace earns rave reviews from past guests for its quality customer service. Many travelers credit the resort's friendly employees with making Playacar Palace feel truly palatial. The 201 guest rooms and suites feature smart TVs, complimentary Wi-Fi, liquor dispensers, and, in some cases, personal Jacuzzi tubs and private balconies. But travelers don't need to spend much time in their rooms: Playacar Palace cozies up to an expansive stretch of Riviera Maya shoreline, tempting guests out of their abode with a large pool, three restaurants and soothing spa treatments at the Awe Spa. Playacar Palace guests can also take advantage of the nearby Hard Rock Golf Club Riviera Maya. 

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Location
Playa del Carmen
Hotel Class
4.0-star
Property Type
All-inclusive resort, 201 rooms
Primary View
Neighborhood, Ocean
Style
Traditional, Modern
Best For
Couples, Groups, Families

Explore

Scorecard
  • 4.0Hotel Class
  • GOODCritic Rating

Rankings

U.S. News analyzed more than 30,000 hotels to find the best in the USA, Europe, Canada, Mexico, Bermuda and the Caribbean, based on reputation among travel experts, guest reviews and hotel class ratings.

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Critic Reviews

Other Awards

  • TripAdvisor Travelers' Choice Awards
  • AAA/CAA Four Diamond Awards

Oyster.com

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Set beside the harbor, the property is well-situated for ferry trips to Cozumel, plus it has its own quiet beach and is just a few minutes' walk from a mall with restaurants, bars, and shops.

Travel + Leisure

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Location is everything at this beachfront all-inclusive. All ... rooms have unbroken views of the sparkling blue Caribbean Sea and close-by Cozumel Island (the ferry docks just next door).

Condé Nast Traveler

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In 'a fantastic location' right on the Caribbean Sea, this 'in-town resort' is steps from Playa del Carmen's Fifth Avenue and the Cozumel Ferry Dock. Guest rooms have double whirlpools, and most offer balconies with ocean views.

AAA

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This all-inclusive resort, with numerous recreational opportunities and several dining venues, features rooms that offer a relaxing hot tub and come with a complimentary bottle of wine.

Other Awards

  • TripAdvisor Travelers' Choice Awards
  • AAA/CAA Four Diamond Awards

Guest Reviews

A hotel's guest rating is calculated using data provided under license by TripAdvisor. A total of 908 have reviewed the Playacar Palace, giving it a rating of 5, on a scale of 1-5.

TripAdvisor Travel Rating: 

TripAdvisor Travel Rating: TripAdvisor Traveler Rating 5 based on 908 reviews 5.0 (based on 908 reviews)

Guest Rooms

Guest room and suite interiors at Playacar Palace feature neutral color palettes with tile floors and dark wood furnishings. Standard amenities include balconies with resort or ocean views, two-person whirlpool tubs, stocked minibars and flat-screen smart TVs. Upgraded suites offer Apple TVs, while Concierge Level accommodations include DVD players, beach bags, two 25-minute massages and exclusive concierge service.
  • All-inclusive rates cover unlimited international phone calls and Wi-Fi
  • CHI toiletries provided
  • Sand Suites feature direct beach access

Standard room size525 square feet

  • Premium channels
  • Workspace/desk
  • Minifridge
  • Bathrobes/slippers
  • Minibar
  • Shower/tub combo
  • Separate shower
  • Separate tub
  • Internet
  • Wireless internet
  • Free internet
  • Fee for internet usage
  • Guest rooms with patios and balconies
  • Adjoining rooms available

Location & Parking

The all-inclusive Playacar Palace is located alongside the Cozumel ferry dock at the southern end of central Playa del Carmen's Quinta Avenida shopping, dining and entertainment district. The five-story resort sits beside a white-sand beach and overlooks the Caribbean Sea and Cozumel. Cancun can be found about 45 miles north of the property, while the ruins of Tulum are approximately 39 miles south. To get around the area, visitors can take the bus or hire a car at the resort's on-site rental car desk.
  • About 37 miles south of Cancun International Airport
  • Free airport transfers provided when rooms are booked through the property's website
  • Complimentary valet and self-parking provided
  • 24-hour valet parking (free)
  • 24-hour self-parking (free)
  • Airport shuttle (free)
  • Car service (with fee)

Within walking distance of:

  • Bus stop
  • Restaurants
  • Movie theater
  • Train station
  • Beach
  • Theater
  • Subway/metro stop
  • Grocery store
  • Shopping

Dining

Three bars and three restaurants are available at Playacar Palace. Bocelli serves Italian fare by the pool, while Momo specializes in Pan-Asian cuisine and features a sushi bar and teppanyaki tables. And for international and Mexican-influenced buffets, diners can grab a bite at the poolside Cafe del Mar. All meals and drinks and 24-hour room service are included in the property's all-inclusive rates.
  • Bar options include a swim-up pool bar and a lobby bar
  • Pizza available daily from 6 to 9:30 p.m. at Aqua Bar; Thai hors d'oeuvres offered daily from 6 p.m. to 1 a.m. at Luna Lounge
  • Dress code enforced at Bocelli

Number of restaurants3

Cuisine TypesBuffet, Asian, Italian, American, Mexican

  • Fine dining
  • Casual dining
  • Quick service cafe/coffee shop/marketplace
  • Bar/lounge
  • Room service
  • 24-hour room service
  • free breakfast

Kids

Playacar Palace's complimentary Playroom kids club is available for children between the ages of 4 and 12. Offered kids club activities include board games, movies and arts and crafts projects. A shallow kids section is also available at the resort's pool. And for older children, the property has beach volleyball and tennis courts, bike tours and paddleboards.
  • Babysitting services can be arranged for a fee
  • Bike tours and nonmotorized water sports equipment rentals included in room rates
  • Select booking packages waive room fees for up to two children ages 12 and younger
  • Kids Club
  • Free Kids Club
  • Fee for Kids Club
  • Cribs
  • High Chairs

Fitness

A fitness center with cardio and weight-training equipment is available at Playacar Palace. Free yoga and water aerobics classes are offered, and travelers can use complimentary paddleboards at the beach.
  • Property's tennis court with free loaner tennis equipment available within walking distance
  • Complimentary bike tours offered
  • Volleyball court located at beach
  • Weight equipment
  • Cardio equipment
  • Yoga mats
  • Free fitness classes
  • Premium fitness classes (with fee)

Business

Playacar Palace offers a 3,300-square-foot ballroom for meetings and business functions. At its largest, the Riviera Ballroom can accommodate up to 384 attendees for receptions and theater-style events. The space can also be divided into five smaller rooms. Outdoor venues, such as the beach and the property's solarium, are also available for buffets and cocktail receptions.
  • Guest computers offered in lobby
  • Largest outdoor venue has space for up to 300 guests

Number of meeting rooms1

  • Business center
  • Meeting rooms
  • Meeting and event planners available

Editor’s note: Hotel information is updated periodically. If this is your property and you notice any inaccuracies, please let us know. If you are interested in obtaining a badge to display on your website or in other media, please contact us.

Find the Best Price

at the Playacar Palace

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

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