Playacar Palace

Bahia del Espiritu Santo Esq. Abraira de Arriva | Playa del Carmen, Maya Riviera & The Yucatan 77710  [SEE MAP]Playa del Carmen, Maya Riviera & The Yucatan  [SEE ADDRESS]
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Courtesy of Playacar Palace

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at the Playacar Palace

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Guest Reviews

TripAdvisor Traveler Rating 5

Just ask and they will provide!

Aug 17th, 2019

I was going to whinge about the ‘towels at dawn’ problem which meant that I compromised all my principles by leaving towels on sunbeds each morning, despite not needing them until the afternoon. However I was wrong. (Although I still wish all hotels would prohibit this selfish practise!!) I should have just asked. Today I was too late - so I just asked. We popped to the delicious array of breakfast and when we returned it was sorted: 2 beds by the pool with shade as requested. Eder & Horacio, I salute you! Do try all the restaurants, & the nicely cosy Cafe del Mar buffet: they are universally amazing, & stylish. The best calamari I have ever tasted in the Italian. There’s even a real pizza oven and you can order that from any restaurant table (ie if one person wants pizza) if you need to. You need to pre-book the 18+ Mexican, & the Tenpanyaki, but that’s easy. And Chef’s Dinner: again to be booked (via Credits*) but easy. Good fun and delicious food. Excellent & friendly service. Antonio, Fania & team: thank you! The rooms are lovely. We have a walkout suite: definitely a great choice. (Not convinced about the huge hot tub in the rooms (all of them, I think?); personally I’d rather have the space but it’s handy for our dive gear!). The location couldn’t be better: literally a 3 min walk to town for those who like to sample local bars. Right next to the ferry for easy trips to Cozumel. The Spa is sublime. Susana (manicure), Dulce (pedi) & the 2 ladies of the muscle-knot-detangling, headspace-inducing Kukulcan massage, in such serene surroundings... unforgettable. *Resort Credits are new to us but essentially mean we’re paying 16% of the published price as long as we have sufficient credits from our booking. We’re staying 12 nights so get a couple of thousand ‘dollars’ of credit. So my amazing massage actually cost me ~US$48 in real money plus ~$300(?) ‘credits’. It makes sense when you get here! Otherwise, ‘All inclusive’ really does mean that, at a very high level. Yes, I believe we will be back, here or to another Palace. Meanwhile, I have a sunbed to enjoy, so excuse me... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

We love this place!

Aug 16th, 2019

We always love coming here because it is small and intimate. Upon arriving we are were greeted by Abigail and Elvira. They welcome us with open arms but many other employees do the same. Our concierge, Paola, is so sweet and kind and so efficient! Gladis made several reservations for us with consideration and a smile. Dinner at Bocelli was amazing, celebrating our friend Rob’s birthday with service by Pedro and Chef Jaír who presented the chocolate bomb that was delicious! We miss Antonio-please get well soon! Dinner at the Brazilian was great with wonderful service and food. Special thanks to Olivia and Moises. Breakfast is always amazing with our friend, Dionicio, but also perfect due to Sotero,Porfirio,Francés, Marysol, Jesús, and Marcos. Poolside service is great largely due to the amazing Eder. He is always striving to be the best he can be and is very in tune to the needs of the guests and making our vacation the very best experience. Also great service by Keyla, sweet Sylvia (I love her hugs), Herlin, Perla, Guisseppi with his amazing tricks and last but not least Carmen, a man with a very big heart. Entertainment was great by Fania the “drama queen”, Cain, Pepe, Joshua and Alex. Also, all new at Playacar is “Wine, cheese and art” in the zen garden. Cain led this fun event that my husband had never done before. He is a great teacher and he made it fun and easy to create a beautiful piece of art! It’s relaxing and fun-a must do! The spa services were amazing. We had holistic massages by Virginia and Sara. Both have a nice touch. Maria took care of me in hydrotherapy. My friend Debe and I did the fish spa with service by Maria. It’s a nice experience! My beauty parlor mani/pedi was done by Dulce. She’s so good I want to take her home with us! Lobby bar services and entertainment was great. Paulina served us and remembered us, and the jazz man, Juan, playing sax is very talented. The Lady singers had very beautiful voices. Also the sand art presentation was amazing! Dinner at Momo was great. We were welcomed by Antonio and served by Miguel. My husband loves the duck and I love the catch of the day. I had sea bass once and mahi mahi another time. Yum! In our room, Patricia provided turn down service with lots of sweet treats. Room service with Emanuel was extraordinary; he was very polite and helpful! And David you lead a great team! Thank you to everyone!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Outstanding Palace Resort

Aug 15th, 2019

Spent 12 days at the Resort with family. Excellent location near Tulum and Cobá Maya cities. Very good transfer service between airport and Resort. Pool service of excellent level (I recomend to book your lounge chair with bath towel early in the morning). Rooms with view on the sea are spacious and comfortable, bathroom is huge. The Resort has several hi-quality restaurants with a large set of meals. The staff provides high quality, top level and efficient service in several languages. I recomend Edgar or Israel as waiters, excellent - they will know by heart your preferred dishes or coffee flavour. The Resort is extremely clean with styled furniture (Staff keeps cleaning, fixing, painting - never saw such attention paid to a resort building). Lugagge service is fast and efficient: just ask bell boys Manuel, Carlin, Leonardo, Marco and Luis Jesus to get a reliable service. Tours can be pre-booked in advance with a tour planner. Resort facilities are extremely modern: wrist contactless key to unlock youre room and smartphone application to check your Resort credit and balance or to book a restaurant. As a conclusion: I highly recomend Playacar Palace Resort in Playa del Carmen ! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fantastic small resort

Aug 15th, 2019

We spent 11 nights here after visiting the grand several times before. When we pulled into reception we were extremely under whelmed and the rooms were smaller. However, after spending a few days we began to fall in love with this hotel. Firstly the kids club was the best we have found to date. Brenda and xiomara and the other rep were amazing my two girls never wanted to leave. A credit to the resort. The bell boys were extremely helpful and around the pool the best waitress by far was Sylvia, she works tirelessly and even helped us when we were not in her area. We loved walking into 5th avenue shops and the ferry across to Cozumel which was stunning and the palace hotel over there was also small but so friendly. Alberto in the Caribbean was great. We would definitely return to this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Brenda leading a 5 Star Kids Club!

Aug 15th, 2019

We had a 10 night holiday at Playacar Palace last week of July 2019 to start of August 2019. We went as a family of 11 and had a fantastic holiday. The rooms are exceptional and you couldn't want for anything else along with 24 hour room service and a fully stocked fridge with drinks all inclusive. The operation of your door via the chip in your all inclusive wristband is a great touch to avoid hunting for the key in your bag or having only two cards between 5 people. Less stress as those with children will know keys randomly disappear in the room! Our children are aged 11, 9 and 7 and are at the age where swimming all day in the pool doesn't quite fulfil their day. Usually when we are away they will go to the kids club a handful of times and during the hottest time of the day you prefer the kids to be out of the sun. Well here our children went everyday. Brenda in the kids club was simply incredible with our children, she made them feel so welcome and she participated in all the games with our girls and everyday had different ideas on how entertain them. Even our 11 year old said "Brenda was just like us, she's so funny she even played hide 'n seek with us and we do different everyday!". When the children are happy, the parents can relax and enjoy. Brenda allowed us to do exactly that. The children have missed her since we got back. Entertainment staff were great, always something happening which they encourage you to join in and that was always good fun. Little touches from the cleaning staff such as bringing my children a chocolate up to the rooms while they are getting ready in the afternoon just adds to a lovely experience and the rooms were spotless. The food was varied and cooked in front of you which fantastic and you have 4 different places to eat on site which gives you the variety to keep it interesting. The only problem we encountered was really in relation to culture differences with regards to tips for staff. Being from the UK we don't tip people for passing you a drink but it was extremely evident that in Mexico and from the US guests they do and we found it very awkward at times when the waitress or waiter hung around for a tip. We experienced that if you went to the bar to get your own drink you were waiting for a while due to the bar staff serving the waitresses first over us and that was frustrating. Mexico does have a problem with the seaweed on the beaches and in the sea which was a shame as the sea is brown and just looks like the River Thames and a lot of the seaweed is washed up on the shore. However the pool was fantastic so we stayed there. Also 4 of our party were hit with a diarrhoea bug which, when we put it all together with what people had eaten it was probably from the fruit or salad - when we googled it we found that many people in the Riviera Maya area (I stress not just this hotel) have been struck down with the same and when I visited the Pharmacy they were very aware of the problem. Without a rep to talk to I think more help could be offered by the hotel itself to visitors on how to deal with it. Overall we had a fantastic time - hotel was lovely and the staff do a lot for you to make your trip as good as it can be. TRIPADVISOR.COM USER 

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