Playacar Palace

Bahia del Espiritu Santo Esq. Abraira de Arriva | Playa del Carmen 77710  [SEE MAP]Playa del Carmen  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Another Fantastic Vacation

Sep 21st, 2020

This is a smaller resort, but the service is the absolute best. The employees, from the managers to housekeeping always make you feel welcome and seem genuinely happy to be there. If you go be on the look out for Perla, Daniela, Gaby, Carmen, Jorge, Brenda and Eder at the pool. Donocio, Portfino, Sotreo, Luis, Mario, Antonio and Meyra in the restaurants. Bell boys, Manuel, Carlin, Marco, Luis and Leonardo are efficient loading, unloading and getting your bags to and from the rooms. I'd also like to thank Isabel for handling the welcome flower arrangement and special anniversary treats for my wife and I to help celebrate our anniversary. Unfortunately, my wife had an allergic reaction to something, we don't know what or where it happened, but the resort had a doctor come to our room and take care of it. Even the service from the doctor was topnotch. My wife was contacted by several resort employees after the doctor visit to make sure everything was OK. Natalia checked on her the next day. We enjoy everything about this resort, it's clean, well kept, conveniently located and as I've already stated, the employees are second to none. We've been staying at Playacar Palace for several years and have no plans to change! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

A slice of heaven

Sep 14th, 2020

2020 is a very challenging year to travel but you wouldn’t know that from the excellent service and attention to every detail you get at Playacar Palace from the moment the door of the van is opened at the entrance your are greeted by the staff with a huge “Welcome home”! All rooms, restaurants, pool, beach, spa and bar lounge areas are completely sanitized . Cleaning takes place round the clock to endure your comfort and safety. Upon arrival , where I was checked in by Alan, cordially , professionally and efficiently all my questions were answered with a smile. I then worked with Christina in guest services where she helped arrange our tours and spa dates effortlessly. In the international cafe, breakfast was always with a smile and staff greeted me by name and knew my preferences after the first morning. Salma, Porfirio and Elvia went above and beyond as did the rest of the staff in that restaurant. At MoMo, the Japanese restaurant, I felt like a celebrity each time I visited . The staff of Antonio,Miguel and Cesareo made my dinner experiences memorable. The food is indescribably over the top gourmet. Bocelli , the Italian restaurant, has charm and sofistication with its’ vast wine selection, piano accompaniment and staff that jumps through hoops to please. Jesus, Ricardo , Pastor and Luis are to be applauded as well as manager Paola for keeping all 3 eateries running like a fine oiled machine. Pool concierge staff and activities directors keep your afternoons fun and keep your thirst quenched with Exotic concoctions made by bar staff . All you have to do is remember to turn over and reapply the sunblock. If you a week of Paradise, Playacar Palace is the place to go. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Cafe Del Mar

Sep 11th, 2020

Our final dinner of the week was prepared by Chef Santos and his crew, it was second to none! From the gazpacho to the surf side molcajete main and fabulous desert we were not left wanting. The meseros were there for our every need specifically Meyra and Abner who catered to our every need and Ms Gomez ensured nothing was missed throughout our meal. We can't wait to return next year! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

August 2020 trip to Playacar Palace

Sep 11th, 2020

We had a wonderful vacation - 7 beautiful nights with excellent service, great weather, fantastic food and superior spa. This is one of our favorite resorts. We felt very safe because of all the sanitation procedures that Palace has in place for their employees and guests. Air travel was safe and we feel comfortable enough to go back in December. The food and wine, drinks and personal service were fantastic. Thank you Antonio, Tania, Sylvia, Edar, Lisa, George, Abigale, and so many more! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Wish everything was open

Sep 7th, 2020

We had a very nice stay despite many of the resort’s offerings being unavailable due to Covid restrictions and low occupancy. I was very happy that they were able to adjust the alchemy dinner schedule so we could participate. The fire show was fantastic as well as the other shows. As with all Palace Resorts, the amazing staff always make the trips special. Thank you so much: Antonio (Sommuleir) Perla (pool) Rodger (bartender) Eugenio (Momo) also Mario the chef! Joel (bartender) All fantastic! TRIPADVISOR.COM USER 

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