Playacar Palace

Bahia del Espiritu Santo Esq. Abraira de Arriva | Playa del Carmen 77710  [SEE MAP]Playa del Carmen  [SEE ADDRESS]

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at the Playacar Palace

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Guest Reviews

TripAdvisor Traveler Rating 5

Great experience

Dec 4th, 2019

This is a great friendly hotel experience where all the staff treat you like royalty. The Italian restaurant, Bocelli's, is fantastic. Our servers, Israel, Luis, Ricardo were absolutely fantastic. The hostess, Marysol greeted us as if we were the most important guest that night, and the chef, Marco Valasques actually visited our table to make sure he could make dishes that would meet the dietary requirements of one of our group. The bellman, Manual made sure all travel to and from the airport was flawless. Everything exceeded our highest expectations. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Excellent Service, Cozy Atmosphere, One of Our Favorites

Dec 4th, 2019

My husband and I are regular Cancun visitors, about 3x's a year. This was our 4th visit to Playacar Palace. This is a smaller intimate resort that offers a consistently great experience. Very low key relaxed vibe Greeted with cool towels, a fresh drink and checked in quickly. Alicia our vacation planner even remembered us from our last stay. Alicia is one of the most friendly and helpful folks we've met on any of our journeys. Concierge room was overlooking the pool, a few palm trees, and the ocean, good view but if you want outstanding I'd suggest you request 4th floor or higher. These are nice basic rooms that are kept very neat and clean. Air conditioning was cold, but overnight seemed to turn off if there was no movement in the room. No pillow or aromatherapy menu in our room, but a call resolved that. Mexico tip, ask for what you want, don't be upset your expectations aren't being met until you've asked nicely. Food here is ok, we always found something we liked but not anything wow. We don't come here for amazing food, we come here for a relaxing vacation with good food and amazing service. Pool is nice and they incorporate in a pool volleyball game daily. Bartenders were wonderfully attentive, friendly, and made great drinks. Loved the fresh churro cart poolside in the afternoons. This is a great relaxing resort and we love how close to downtown it is. We walked downtown several times for shopping and Starbucks. Planning to return with our extended family this summer. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Perfect Balance!

Dec 2nd, 2019

Spent a week at Playacar Palace in November. It was our second time at this Palace resort. We are diamond members and have been to almost all of their resorts. What makes this one our favorite is that it is a busy as you want or as quiet as you want. We went to moon palace to golf two days. Its always nice to be greeted like family by Blanca. She always makes sure everything is spot on and gets you on your game right on time. She is always the Best! We also went to Cozumel palace to dive one day. Such an easy trip, hop on the ferry grab a taxi and head to another great Palace resort..Cozumel palace always makes you relax take a breath and enjoy the moment. We are forever thankful to have the great diamond team at Playacar! Tania, Paola and Egar are really the very best. They keep you as busy or relaxed as you want. A great big thank you to Tania for the very best dinner for our anniversary we really enjoyed every minute and loved the rose petals! So many people made it the best, but I cant forget our driver Maximo, we look forward to seeing you in June at Moon Grand with all the kids and grandkids! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Outstanding waiter Diocinio

Dec 1st, 2019

Mucho gracias Diocinio for outstanding service at breakfast and lunch on terrasse. The Chef thanks to you made our fish lunches utmost delicious! We plan to be back in 2020. The hotel is very well kept, very good food, and professional service. The gang of 4😎 TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Playacar Palace week

Nov 30th, 2019

We stayed at Playacar Palace for a week in November and had an amazing time at a Palace property as usual! We had Tania for our Diamond Concierge and she was excellent in helping us get our week planned before we arrived and from check in to check out she was more than happy to help us make changes as the week progressed. Our days by the pool were fantastic thanks Eder our Pool Concierge and Gaby, Daniela, and Josephina our waitresses by the pool. They made our days perfect making sure our glasses were never empty! The food from the poolside menu to the buffet to the restaurants was fabulous. We particularly enjoyed our two meals at Bocelli. Everyone there from the hostesses, the servers Carlos the sommelier and Daniel the manager exude service with a smile. The Spa was also great. Everyone in our 6 person group had multiple services with nothing but rave reviews. Last but certainly not least the housekeeping staff, the bellmen and the security personnel make staying at Playacar Palace a 5 star experience. We are already planning our return trip for November 2020. TRIPADVISOR.COM USER 

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