Plaza On The River

121 West Street | Reno, NV 89501-1313  [SEE MAP]Reno, NV  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 3

Ok, not great for the price.

Feb 16th, 2020

Was good except the toilet in the room wouldn't flush and ther breakfast we had to pay for was a disaster. Very disorganized, staff was rude during breakfast and the stuff was spread out weirdly in 2 rooms and you had to go back and forth to get everything. Also they said it included coffee, there was none and when I asked about it they said they were making some. I waited 25 minutes, never came. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

The breakfast was a nice and hearty with waffles, fruit, made-to-order omelet.

Feb 16th, 2020

Lobby has outdated feel but heated pool and fitness room was nice for my teen kids. 7th floor little confusing with so many mirrors, two elevators, many doors, pool, dining room, pool room, fitness room and turns everywhere.Homeless people frequent nearby park by river or outside hotel but they don't bother. There is only valet parking, no self-parking so tipping valet was getting costly. There is some metered parking on road. Two of valet were so friendly and very helpful. Would be nice if there was a power strip bedside for phones instead of plugging into the alarm clock. Room cleaning personal are very loud (constant laughing, socializing) in hallway as they go from room to room. After 6 days, it get a bit annoying. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4


Feb 15th, 2020

Room phone didn’t work the entire stay and the building and most of its amenities are not wheelchair accessible!! The best part were the bell hops they were awesome!! Bathtub and getting to bathroom wasn’t wheelchair accessible TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Comfortable, affordable, close to everything. Amenities are incredible

Feb 9th, 2020

Newly engaged, we jumped from Northstar to Reno. When didn’t fully process our reservation, the front desk attendant still honored the King suite price. We stayed in room 1502. It had a wonderful view, comfortable bed, and the amenities on the seventh floor were amazing for the price: Indoor heated pool, full breakfast made-to-order for only $8 a person, and right on the river. It was a two-block walk to fun gambling and events. We will be back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Reno is Reno....

Feb 4th, 2020

Outdated resort but better amenities, a bit more space in the rooms & authentic Victorian feel. Customer service could improve, always asked if I was there for a time share, I am an owner but because I wasn't using points or weeks stays, automatically I was denied above & beyond service. Beds were comfy, rooms were decent & to mention, guests may purchase breakfast vouchers for $8 plus tax. each, was worth it being it was a buffet and omelet station. (Front desk Vicki gave by far the worst customer service, beware) TRIPADVISOR.COM USER 

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