Plaza on the River

18 Albert Embankment | London, England SE1 7TJ  [SEE MAP]London, England  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Average

Nov 19th, 2019

We arrived around 10pm to find out our room was not ready even thou check in was hours before and I notified the hotel of a late arrival. After a long day I was not impressed. The manager offered to buy us dinner at the restaurant which ended up closing at 10pm, said they would pay for room service but didn’t communicate that to the room service guy until after we went back to the front desk to Inquire, had to go to the front desk because the phone in our room wasn’t working. The room we were put in smelt of stale smoke and the heater did not work in the bedroom so we would have to crank the heat on the living area just to stay warm for the night. This hotel has absolutely no claim to being a 5 star, maybe a 3 star. At the end of the day it was clean and comfortable but definitely not a 5 star. I was honestly really upset the room was not ready for us especially since we paid in full months before arrival and even acknowledging we were going to be a late arrival, I was tired, hungry and after a long flight. I mean how could they not know who is checking in their hotel?? So I feel like we got slapped with the last minute room that was needing repairs. I do appreciate the fact they tried or told us they would compensate with room service but think they could have done better. Don’t think I would stay here again, definitely should be stripped of the 5 star rating, not sure who rates properties. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Very nice hotel and staff. Always greeted when I came in or was leaving the hotel.

Nov 18th, 2019

This hotel was really great. It set the mood for a romantic weekend. The rooms were clean. The staff were very nice and helpful. When I checked in which was London 1am time I did have to wait for my room to be completed . I thought with enough time it should of been done by then but that was the only minor issue I ran into. I definitely would stay again. The walk to the London eye was not bad at all on a lovley fall day in London walking with your companion. Great mood setter! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Park Plaza hotel on the Thames

Nov 18th, 2019

Great location with an excellent staff that went out of their way to make sure we enjoyed our stay. Modern rooms and decor, excellent food at the Chino bar and breakfast buffet. Would definitely stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing anniversary

Nov 16th, 2019

My partner and I stayed here for our 5th anniversary, upon checking in we were told there would be a wait for our room so we were given vouchers for either 2 glasses of wine or two teas in the bar. We opted for the wine of course! After our drinks we went back and we were pleasantly told that they were upgrading us from a deluxe river view room to a room with a balcony! We were very pleased with this and our room was amazing, the views were unbelievable and worth they stay alone. The hotel was lovely, all of the facilities were great. We were very surprised when the hotel sent us a complimentary bottle of champagne for our celebration. They also sent us chocolates and macaroons! Our room did not have robes and slippers but we phoned the reception and they were sent to us very quickly. We were given a late check out free of charge too. We wish we had more time to enjoy the rest of the facilities but perhaps we will come back for another stay in the future. The staff were all so friendly and we got the impression that any request would be carried out, no matter how mad it was! I can't recommend this place enough TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Reasonable price fabulous views comfy room.

Nov 15th, 2019

Super fun couple of days with my husband sightseeing/shopping hotel was as discribed in the most, reasonable price fabulous view location was great for us pool/sauna a real treat. Few minor niggles with room but would return. TRIPADVISOR.COM USER 

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