Polo Beach Club, A Destination Residence

4400 Makena Alanui | Kihei, HI 96753-8492  [SEE MAP]Kihei, HI  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Out dated room

Jan 6th, 2020

My family rented 3 units at this location. I knew each unit was individually owned but it seems there was no expectations. My room was horribly outdated. Bathtubs had scum. The other 2 rooms were more updated. My room was scary and my young daughters didn’t feel comfortable staying there. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Comfortable, quiet, but maybe too out of the way.

Dec 30th, 2019

If you want to spend your time in Hawaii on the beach Polo may be your place. The club provides a nice beach with a beautiful view. There is also a pool if you want to wash off the salt water. Our two bedroom apartment was spacious, with a small kitchen, dining table, living room and two bedrooms, each with its own bathroom. Furnishings were up to date and the apartment and grounds were well maintained and clean. The biggest drawback was the nearest town, or for that matter any grocery or drug store, was a drive. The closest town was twenty minutes away and major attractions like Haleakala were farther. You are located on one side of an island with a mountain, and no roads, through the middle, so if you want to leave the beach it means planning and driving. We did have to call maintenance for a couple of items and some took more than one call. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Our stay at the Polo Beach Club, Maui

Dec 9th, 2019

A location that is second to none. The beach, grounds and pool are right there! Our view was exceptional. This is why I booked here and was hoping the accommodations would be as perfect. We did not get an upgraded or remodeled unit and were disappointed as the unit was dated and very worn, to the point it was hard to tell if it was clean. Dealing with staff was very pleasant and they were helpful, and responsive. In booking I felt led astray as the photos I saw were not of the unit I got. I did call ahead a few times to see if I could have a renovated, newer unit but was told they weren't assigned until arrival. I do like the building and it was very well kept. We had no electricity in half the unit when we arrived and the staff sent a repairman right away, sink faucets and toilets leaked and the entire unit was carpeted in an older green plush carpet. I'm sure housekeeping was very good but when things are worn out its hard to even know if they are clean. There was a very strong odor to the unit upon arrival, that lessened as the week went on due to leaving windows open and fans going, makes for a lot of noise. I really think that for the price I paid there should have been a much nicer unit to match the environment. And if I needed to pay more to get a better unit, I should have been told. I foolishly expected to stay in a unit that was pictured in the booking process. I would stay in this building again but will rent directly from the owner or an agency that I am able to pick the unit I want. Cindy Johnson TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Needs improvement and will be back

Nov 14th, 2019

Love coming back to my hidden gem. Especially loving the renovation! This trip however wasn’t that great. The unit we had was very dusty and the carpets needed to be clean. We also had a hard time connecting to the WiFi. Another thing to note, it was hard to get a call through to the front desk. I guess my call is not very important to them. Also we were sadden to not see some familiar faces. I’m sure if Nolan was still there, he would of turned our stay around. It’s too bad, we love coming here. Hopefully they could turn it around when we come back next year. If not, we need to find another gem. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Polo Beach Club

Nov 10th, 2019

Lost power to 1/2 the unit. The unit is outdated 70's decor. Glass doors were very hard to open and close. The check-in agent we rude, as we were told the condo would be ready earlier that 4pm Kitchen well stocked with cooking pot & pans. The unit was a beach front condo over looking the beach. Great sunsets from our view. TRIPADVISOR.COM USER 

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