Portrait Firenze

Lungarno degli Acciaiuoli, 4 | Florence, FI 50123  [SEE MAP]Florence, FI  [SEE ADDRESS]
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Courtesy of Portrait Firenze

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Guest Reviews

TripAdvisor Traveler Rating 1

DO NOT STAY AT THIS PROPERTY

Jun 16th, 2019

This has the worst rooms I have ever stayed at. Maybe I just I got a bad draw in rooms but to have a room with no shower is unacceptable. It must be a European thing. It’s just terrible. They charged me 1300 euros a night but have no qualms in charging the full fare for their bad rooms. It’s not worth ruining your holiday to stay at this property. Q TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Portrait Perfect

Jun 14th, 2019

Portrait Firenze feels like it is in a class of its own with so much charm to keep drawing us back. We love the city of Florence and staying at portrait really elevates the whole experience from the professional life style team to all the perks that come with the booking. This is our fourth time with Portrait. The management offered us an upgrade this time from a studio deluxe river view to a superior river view suite. The upgrade is very much welcomed as the suite offers quite a bit more space compared to the studio, so we were able to spend our four nights here in extra comfort. It’s also the first ever upgrade we have ever received from portrait hotels. One thing to note, however, is that the suite offers space in exchange for slightly less view since there are only two windows with river view and one big window in the bathroom, whereas, studio deluxe has four huge floor to ceiling windows with river view. The rest of our stay went perfectly. The life style team members really go the extra mile to make sure we are all taken care off. From the warm greetings from Catalina to the excellent restaurant suggestions by Raffaello to the very nice personal touches by Mateo. We felt right at home! Raffaello suggested a new restaurant for us to try every night and with his magic wand, he was able to get us a table at the ever so busy Buca Mario at the last minute. The restaurant was a treat and like nothing we had tried before in Florence. Mateo prepared herbal tea for us at night to help us sleep better. We both thought this was a very nice touch and showed how much life style team members cared about making our stay as comfortable as they can. Catalina is always a treat to chat with, and she gave us a very warm and personal farewell on our departure. The rest of the staff are equally excellent. The entire team runs like a well oiled machine. The house keeping was a little off for the first two nights but returned to the usual high standard for the rest of our stay. The included breakfast has good variety but hot dishes are a la Carte. The frittata with everything is probably one of the best I have ever had. We also tried room service one night and the service was prompt and the food quality was very good as well. It was a shame that we could not stay longer as we are already missing Florence and the wonderful team at Portrait. We will definitely return for our future vacations in Florence. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great hotel & Amazing staff

Jun 9th, 2019

The service and the staff of the hotel are politeness personified. Especially the reception desk (Carolina,Baha, Alessandro just to mention a few) as well as James and Vladimir who had a “whatever you want” attitude towards all our requests. This is definitely a hotel experience to be repeated very soon. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Perfect residence in Florence

May 20th, 2019

We had an excellent stay at portrait in Florence. The hotel is just very central, and the view on the river make it feel even more special. We found our room quite comfortable and well designed. Staff was very welcoming, spending time with us to explain the city and recommending good places to go. The somewhat smaller size of the hotel give it more charm than the larger ones. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best hotel in town

May 11th, 2019

Thanks to this incredible hotel and specially to the concierge staff. They solved our problem as if they were from our family and gave the best recommendations in town. Location and ambience are great. TRIPADVISOR.COM USER