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at the Pounamu Apartments Queenstown
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Nov 13th, 2020
We were in a 1 bedroom lakeview super suite. It was excellent, really spacious, great kitchen area, good size bedroom, perfect size balcony - overall this place was fantastic. I did happen to see inside one of the studio units and would avoid at all costs as they were tiny (something to watch for). The receptionist who greeted me (Maria) was very friendly, efficient and helpful. Was frustrated that our room wasn't cleaned on one day and then the next day we arrived back at 4.00pm and again hadn't been cleaned. I left the room to get clean towels and the cleaner was just getting to our unit, I was unwilling to let him in at that point so just grabbed essential supplies. I think they maybe didn't have enough cleaning staff on. We secured a good deal so felt that we got really good value for money. Might not have been so happy if we had paid normal rack rate. Must also mention that the unit was within walking distance of the township so location was excellent. Road noise was nothing to worry about! Loved the dressing gowns and slippers and having the computer available was the extra finishing touch that we really appreciated. TRIPADVISOR.COM USER
Not a Hotel but a great Motel
Oct 12th, 2020
A family on school holiday in the snow & first experience in these type of apartments which essentially are 2 separate apartments accessed through 1 front door. 1 is a Studio & the other is a 1 Bedroom Apartment. As a family with 2 kids, we booked 2 Studio Units thinking that they would be side by side - BIG mistake. Instead they were upstairs and downstairs on separate levels and front doors were only accessible outside in 3° freezing cold. We also weren't prepared for the occupiers of the other unit to come through the front door with our Unit door wide opened. Studios were very tight with just enough room for a King size bed, Study/Dining table jammed against the wall and the tiniest Kitchen ever invented. Only time ever we thought that a bed was too big & after an hour with everyone cramped up in 1 Studio trying to organize some lunch we decided to ask about upgrading to a single level which fortunately was available the next day but for an extra $100/night! What a difference though, the single level turned into a proper 2 Bedroom unit with large lounge, decent dining table and full size Kitchen with oven, hobs & dishwasher! Plus a magnificent view over Lake Whakatipu & the snow capped mountains! Decent 50" TV, fireplace & computer PC as well. Note that you did need to some IT experience to get past the popups & subscription updates. WIFI was good speed. Parking is all under cover & QT central is only 15-20 minutes walk. Nice selection of artisan teas & coffees. Bathrooms are nicely finished with heated floor and tiled bath/shower that you do have to climb into but a handy support rail is strategically placed. Lots of towel rails which is always lacking in hotels. There is a full laundry with washing machine, dryer & tub. The downside was the service staff who failed to stock the Kitchen for our included breakfast plus no shower gel in bathrooms. Fortunately the reception staff were onto it and corrected all omissions but note that you only get bread, milk, some fruit, juice & yogurt. It stocked everyday but haphazardly eg. 1 unit had entirely mango juice while the other had a variety of spirulina, berries, etc. Bathroom cleanliness left a lot to be desired as well. Conclusion is that its not a hotel but actually a high quality motel and for a family, fully recommend getting the whole apartment. TRIPADVISOR.COM USER
Great stay with friendly professional staff
Oct 7th, 2020
Having read recent reviews prior to staying I was a bit concerned. Our experience was wonderful from the moment we arrived. We had 3 nights in a 2 bedroom apartment. It was very clean, comfortable and serviced daily. Breakfast was all we wanted with cereals, yoghurt and fresh fruit. The view is stunning. I would happily stay again. TRIPADVISOR.COM USER
Cheap but a place to avoid
Sep 30th, 2020
As the saying goes, you get what you pay for. Room rate is cheap but you get very basic room. Paper-thin walls so expect traffic noise and other guests passing by. It is about 15-20 minute walk to town through Frankton Road, a very busy highway. While it provides a good respite from the hubbub of downtown Queenstown, the lack of noise insulation offers a disturbed sleep and absence of hospitable service and basic amenities will appropriately categorise this hotel in the budget range. Sad to say it's a place to avoid if you want your stay in Queenstown extra special. TRIPADVISOR.COM USER
Not high-end luxury at all
Sep 22nd, 2020
Booked a two-night stay at Swiss-Belsuites Pounamu Queenstown in an Alpine Studio Room through Luxury Escapes. It was being advertised as high-end luxury accommodation but it is far from being high-end and luxurious on so many accounts that it's not funny. The Alpine Room is very small which is acceptable but the room was not properly cleaned and the towels were stained which is not really acceptable, with or without Covid-19. The room also lacked privacy (which is the case for all Alpine Studio Rooms) as the window opens up to the footpath that other guests use to access other rooms/suites. After reading mixed reviews, I booked this accommodation with an open mind hoping we will have a positive experience. However, the same as other reviews, we also experienced our room not being made up and cleaned during our entire stay, the lack of service & housekeeping, and the absence of ambience to consider this hotel at the luxury range. If you are looking for a high-end luxury hotel to make your stay in Queenstown extra special, I will definitely avoid this accommodation. However, if you are looking for a basic bed and self-service toast & butter for breakfast (and Freeview TV - yes, not even cable TV), then this accommodation is for you. Nothing special, no service and not luxurious at all. TRIPADVISOR.COM USER
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