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at the Presidente InterContinental Puebla
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The staff was amazing during a difficult time
Jun 16th, 2020
I had to be in Puebla for three weeks during the COVID19 pandemic, I was concerned about what that would be like but the staff at the Presidente Intercontinental Puebla had everything figured out. The facility was perfectly clean and organized in a way that I never knew there were other guests, service and food were great and the staff made everything possible to make the stay as good as it is under normal circumstances. I’m typically a Marriott person, I’m probably going to be switching to IHG. TRIPADVISOR.COM USER
Presidente InterContinental Puebla
Mar 9th, 2020
This Hotel/Resort was amazing! Amenities, Personal service and the beautiful layout and format of the hotel was incredible. When I return to Puebla, this will be the only place I'll stay at. in conjunction with my IHG Rewards, I couldn't have wished for a better experience! Manuel Lopez (The Bellboy) was absolutely amazing as well. He spoke very good English, recommended wonderful local cuisine and was the epitome of a gentleman. TRIPADVISOR.COM USER
Excellent service and amenities
Jan 29th, 2020
I have been in this hotel four times and in every stay it has been great. The whole staff is always taking care of guests. Especially Aime at the Club InterContinental, she is very nice with all guests and always looking after what you need. Additionally having a great conversation and recommendations about hotel amenities and places to visit. Overall a great experience, highly recommended! TRIPADVISOR.COM USER
plusses and minuses
Nov 27th, 2019
On the good side: extremely helpful staff overall, with a shout-out to the concierge staff in particular who dealt with some unusual requests. Food average, no more, rather bland for Mexican. The rooms are run down - could do with new carpets and a coat of paint. No ATM in hotel and the front desk would not change money - had to go to a nearby hotel And it is in the middle of nowhere, not near the town centre with nothing to do in the area. TRIPADVISOR.COM USER
One of the best hotel stays we have had.
Nov 14th, 2019
We spent a week at IHC for business then leisure. It was exceptionally great. Everyone focuses on helping you enjoy your visit. They provide every service with a smile and a kind word. Every morning we were welcomed with a smile and great service for breakfast. They go above and beyond in caring for our needs. The front desk staff found a night pharmacy and got me medicine when I needed it after hours. When I needed a repair to my suit the breakfast staff helped me get it fixed. The door staff made sure we had safe taxi's and lots of important information. There was nothing they overlooked or left to chance. It was clear they have been trained to do a great job, however they are also consummate professionals who have a lot of pride in their work. We had a hard time leaving so we would wholeheartedly recommend this hotel if you want to feel comfortable and at ease visit the IHC at Puebla. TRIPADVISOR.COM USER
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