Privilege Aluxes Isla Mujeres

Ave Adolfo Lopez Mateos | Isla Mujeres 77400  [SEE MAP]Isla Mujeres  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Relaxing & Fantastic

Oct 19th, 2020

This was the easy trip we have ever had out of the country. Great location and service all the way around. All the food was tasty and the drinks were flowing. Right in the beach. Thank you. We will be back TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent Property! Highly Recommend.

Oct 5th, 2020

Just visited this Privileges Oct 2020, for the first time since Covid.. Actually, arrived on their grand opening, since having been closed since Covid hit. We have been numerous times before.... Love the hotel, the rooms, the staff is amazing... They are doing everything right with Covid, precautions taken everywhere, from temp checks to hand sanitizer everywhere, social distancing tables, masks all around by staff. Did I mention the amazing staff? Kind.. helpful, friendly, always wanting to make your vacation better... and constantly smiling. Highly recommend. I will be back sooner than later! Oh - and the best beaches on the island.! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Still our favorite place!

Oct 4th, 2020

We just spent 2 weeks on the Island, started at a small hotel near Punta Sur and finished with 3 lovely days at Privilege! They just opened back up the day that we arrived and everyone was so happy to see guests finally returning. We have stayed at this property almost 9 times over the past 4 years, usually for a week plus every time. Everyone who works there is awesome and many have become our friends over the years. Rooms are great, just make sure and try to book a suite deluxe or above if you can swing it, especially if you are staying a while. The third day we were there a Tropical storm came thru and with their generators they managed to still have the restaurant and room service going all day, which if you stayed elsewhere on the island, alot of people had no power and many restaurants were closed all day. WIFI was solid the entire trip. They have the best beach club on the island and the food at the beach is very good. Stay here and make it your home base for exploring all this Island has to offer! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Dont have high expectations

Apr 23rd, 2020

I visited this resort October 4-7, 2019. I honestly don’t have many positive things to say about this resort. It is not a 5 star resort as advertised by any means! Maybe 2 or 2.5 stars. We arrived at Cancun airport around 3pm and took a private van transfer to Puerto Juarez where we caught the ferry to get to the island. In total I believe it was about $70 for two people which I believe is the cheapest you will find for a private round-trip transfer. We always use USA transfers when we go to the Cancun airport. We walked from the ferry to the hotel, which only takes a few minutes, but we stopped and looked at the vendors selling items while walking to the resort. If you have a lot of luggage I suggest taking a taxi to the resort because the roads are rugged and very bumpy. Believe it or not, this is the nicest resort in North Isla Mujeres, and that’s not saying much. The other resorts, Mia Reef & Ixchel looked even more worn down and in dire need of renovations than Privilege did. The North part of the island looked very old and poverty stricken. Some areas looked very suspect. There are nicer resorts once you go south to central Isla Mujeres. Check in was easy, they give you a glass of rose, which honestly wasn’t that bad. We ended up drinking that throughout our stay. They give you the wrist bands for your all inclusive package, if you chose that. They asked us what we were celebrating, and we told them our 2 year anniversary. I don’t even understand why they ask you that because they did absolutely nothing to make our trip special and did not celebrate our anniversary with any surprises or anything special or memorable like most resorts. Once you exit the lobby and go towards the rooms, you can see the pool and pool bar. The pool section is not that big, but this resort is also not that big. There were 3 small pools that were connected. On the right in the corner is a spa where you can purchase massages. But why spend money there when you can go to the beach and they have huts to the left of the privilege section that only charge $30 for a one hour massage, way cheaper. They have a couple vendors in front of the pool selling cigars and jewelry that is way over priced. Room- The gentleman took us to our room and carried our bags for us. We were in building two on the top floor with a balcony facing the cemetery. Who the hell wants to enjoy their vacation while facing a cemetery??!! They need to build a wall or some kind of barrier so it blocks our vision of the cemetery. How creepy! The elevator was so small it can only fit two people comfortably. There was also some sort of water leakage by the elevator and there was water everywhere. We got to our room and it was way smaller than I expected. The website said 538sqft, but that must be including the balcony because there was no way that room was over 500sqft. You can barely move in there, and only one person can walk through at once. I swear the balcony was larger than the room. The lighting was terrible on the balcony. There was only one and it was very faint. There also was only one outlet on the balcony and it didn’t even work! If you can, get one of the larger rooms, preferably the grand suite that has the rooftop private pool over looking the sea. That is the room I wish we could have gotten, but it was more than what we wanted to spend. The bed was comfortable enough to sleep in for 3 nights, and the bathroom was well kept. They had a mini bar with sodas, water, and small one shot bottles of cheap liquor I have never heard of. I guess the alcohol bottles are not refilled unless you ask for it. By the time we got back to our room they were no longer refiling the liquor in our rooms so we couldn’t get anymore. The A/C did go out on our 2nd day. I called the front desk and he argued with me that the A/C was fine. Cancun is very humid and hot, and it was obvious to tell the A/C had not been working. He finally sent someone up to my room and they fixed the A/C. I did not appreciate the argument from the front desk and feel he should have sent someone to my room the first time I complained. I had to call at least 3 times before he sent someone to my room to look at it. The hot tub on the balcony was dirty when we first arrived. I called the front desk and asked if someone can clean it and fill it and the guy told me no, they don’t do turn down service and he will have someone clean it the next day when house keeping comes. There were paint chips missing and permanent dings and dents. It took forever to fill it up and they did not provide any bubble bath, so we just used our body wash for bubbles and it did not last long at all. It was such a hassle to fill that we only used it once. Every night there was an awful sewer smell that came from our bathroom. Not sure why that kept happening, but I hope they fixed it. The TV had maybe 2 channels in English. At the end of each night we liked to watch TV until we fell asleep, but that was ruined by only have a couple English channels. Pool/Beach- The best part of this resort was the private beach. They section off a portion of Playa Centro and they put beach huts & chairs facing the beach by the beach club restaurant & bar. The water is so clear and gorgeous, I could honestly sit and stare at that beach all day. There was no trash, seaweed nothing on this part of the beach, unlike Playa Norte. The beach club service to get food & drinks during the day was slow. Some days it was hard to get anyones attention so you can place an order. There are a few beach beds at the privilege section, but you had to get up really early to reserve one or else you miss out pretty much the entire day. We spent half a day at Playa Norte, and walked from the resort. You can cut through Ixchel and get there within 5 minutes or less. We paid $20 for two beach chairs and umbrellas. We stayed for about 2-3 hours, after that I got bored and was ready to leave. The water had a lot of seaweed and was very cloudy and thick compared to Playa Centro. I guess since it’s a public beach it’s dirtier. It was really packed and honestly wasn’t worth paying $20 for chairs, just bring a towel or blanket and lay out on the sand. There are stands that sell food & drinks, but we didn’t purchase any since we had the all inclusive at privilege. As stated previously, the pool area is not that big compared to other resorts in the Cancun area. There are 3 pools connected together with padded chairs and a couple of hot tubs. The pool area had a snack center with stale & old food that just sits out all day and gets cold. The pool of course had watered down basic drinks with cheap liquor. I specifically asked for crown and coke or jack and coke and watched them poor it. They did have some mixed drinks that were good. Their version of a margarita was different, it was a salmon color and tasted fresh. One of the bartenders, I cant remember his name, was excellent! He made shots for us and other mixed drinks based off our taste buds. He made marvel character shots, iron man, hulk and captain America. He honestly made our time way more interesting and fun. They played whatever music you asked at the pool bar. I wish I could remember his name, but I cannot. I wished the pool stayed open longer, but since it got dark around 5pm the mosquitoes started to come out, so the pool closed at 6 and I think the bar closed at 7. I hate the towel card system. It is so annoying to have to stop by the pool area to get towels every time you need a fresh one, especially if we are at the beach. They need to make another towel hut next to the beach. Wifi- The wifi was very spotty and only worked well in SOME rooms and the lobby. I wished it extended throughout the resort, but unfortunately it did not. The wifi didn’t work for my husband at all, not sure why. I don’t even think the wifi worked at the pools either or the restaurants. Food- I have nothing positive to say about any of the food. Probably one of the worse I have experienced. During 4-6pm everyday there is nothing to eat at the resort except for the nasty old, stale and cold food from the pool bar. They had stale chips and guac that had been sitting out all day. The buffet (sabor) didn’t open until 6:30pm I think and the beach club restaurant didn’t open until 6pm. I am not sure what time Satay opens, but I think it is around 6pm. We ate at beach club our first night because we got to the resort around 5pm. We were hungry from traveling and there was nothing to eat at the resort until 6pm and that was extremely frustrating. We only ate at the beach club one night during our stay. The food was maybe a 3/5. I got a seafood platter that was sautéed, not fried like I expected. With the mosquitoes tearing us up, it was not worth being outside getting bit for the quality of food they serve. The only thing I liked about the dinner was they give us a bottle of wine for free to keep at our table and our server was gracious enough to find off bug spray so we could spray our legs and feet. They tried to make it romantic by adding music and lights and the natural sunset by the beach. The next morning we ate beach club for breakfast. Please keep in mind you have to make reservations for the breakfast. Again, the food was mediocre. Most of the items on the breakfast menu I couldn’t even pronounce nor knew what it was. The first entrée I ordered was disgusting and I took it back and ordered an omelet with bacon on the side. Again, the service was very slow. We ate at the beach club for lunch. The lunch menu was not impressive, but it was the closest restaurant to the beach and you didn’t have to lose your seat to get food or drinks. We got ceviche, burger, calamari, tacos, and a couple more items. The ceviche was decent and so was the calamari, but I have had better for sure. Everything else we ordered was not good. We ordered margaritas a lot and dos xx. I was surprised dos xx was included because most resorts you have to pay extra or they only give you the can, not the bottle. We ate at Sabor once during our stay and I honestly wished I hadn’t. The food was terrible and it was such a small selection. The omelet station had maybe 6 or 7 options and they were so incredibly small. The options at the buffet literally had me standing there with my mouth open. The hash browns, if that’s even what you call those, were stale and hard like bricks. I left the buffet still hungry and upset. The best part of breakfast were the mimosas. Satay food was hit or miss. You have to make a reservation in advance. The ambiance was nice, but I can careless about that, I prefer quality food. The appetizers were good. I believe we got fried shrimp and spring rolls. That was honestly the best thing they had there. The entrees looked like they microwaved frozen tv dinners and put them on a plate. We left and went to a taco restaurant off Hildago. Room service took a while and the food wasn’t good. The wings were ok, probably the best thing they had off the menu. I also ordered margherita pizza, jalapeno poppers and drinks. The jalapeno poppers were cold and tasteless, and the shameful pizza was thick slices of tomatoes on under cooked pizza dough. They should be ashamed feeding people that high school quality food. Like I said, not many positive things to say about the food. About 90% of the food at this resort was terrible. No where near 5 star resort food, 1 star at best. Entertainment- Non exist here. With this being an adult only very small resort, there was little to nothing to do except go to the pool or beach. They did have music at the beach club played by a band. No games or exercises by the pool or beach, no theatre shows. This place is a ghost town around 9pm. The only entertainment you are going to get is by going to Hildago street and walking the short strip. There are tons of restaurants, bars, and shopping huts. That’s the only entertainment you are going to get on this island. I didn’t see or hear of any night clubs or lounges. We spent majority of our time off the resort spending money on centro or hildago. I regret getting the all inclusive package, it wasn’t worth it. To conclude this long review which I doubt anyone will read in full, I would stay at a nicer resort in the center of Isla Mujeres or only come visit for the day and stay somewhere in Cancun. They advertise this resort as being 5 star which is an absolute LIE! Its not even close to a 3 star. They need a long list of upgrades and renovations before it comes anything close to a 5 star resort. The service was hit or miss, nothing memorable about this resort besides the beach it lays near. If it wasn’t for the beach, and the pool bartender I would give this resort a 1 star review and that’s honestly being generous. Would I stay on the island again, probably not. If I did, would I stay at this resort? Absolutely not. I would most likely spend the extra money and go to Zoetry. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Our Mexican Home

Apr 10th, 2020

This was the 9th stay at Privilege Aluxes with my sisters and we plan to be back next Spring. The staff is incredible! They treat guests with such care and kindness. Most of the staff have been here for many years and I consider them friends. The resort perfect for us. Beautiful beach with beach service and restaurants with good selections and great service. Thank you all for another wonderful vacation! May God bless and protect you during this time. TRIPADVISOR.COM USER 

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