Privilege Aluxes Isla Mujeres

Ave Adolfo Lopez Mateos | Isla Mujeres 77400  [SEE MAP]Isla Mujeres  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

First Time in Mexico, Privilege Aluxes Made The Stay Incredible

Feb 25th, 2020

I was a bit apprehensive when I chose Mexico as a winter vacation destination. (I generally go to Florida to get away from the bitter North East cold). I have traveled quite a bit in Europe, but knowing friends over there gave me a sense of confidence as they "knew the area". So, when Isla Mujeres came up in conversation about a year and a half ago, I started a vast research project (I am like that sometimes) on where to stay, what to do etc. I had used TripAdvisor in the past, and found Privilege Aluxes to be mentioned time and time again for the best place to stay. (Both for location and the warm atmosphere the staff provided). After checking out their website, I found a room we liked and put my credit card information confirming our reservation. Then the count down began! So, the date finally arrived for us to depart on our flight to the south. (And not a moment to soon, we had enough of the weather) We departed and arrived in Mexico, and took a shuttle (Happy Shuttle, very pleasant experience!) to the Ferry, where we arrived on Isla Mujeres. After that, we arrived on the resort and was promptly checked in by smiling staff. After the check in (which was a breeze, and received our fancy bracelets) we were escorted to our room (aka, our home for the next 7 nights). I won't go into a detail of our daily itinerary, but I'll give the high lights; The room was spacious and clean. The housekeeper was thorough and neat. The pools were incredible (the 'bridge' was a neat idea), and the 'swim up bar' was awesome. The beach was incredible, and wasn't as packed as the other places on the island. The staff was courteous and prompt, and very polite. The food was well prepared, good sized portions and tasty. If you didn't want to sit down in a more restaurant fashion, there were ample buffets to choose from. If there was any critique I could give, the non alcoholic drinks (soda water, soda etc) were at times a bit flat. Not sure if it was a draft issue, or if they were pouring from bottles, but the carbonation was lacking sometimes. When the staff were advised, the issue was corrected quickly but it seemed a reoccurring problem throughout the week. To wrap up my review, I want to give a big kudos to the following staff we interacted with; Miguel ; Beach waiter, Raul ; Beach Club waiter Jose ; Sabor bartender Omar ; Satay waiter Thanks again for the stay, we hope to be back soon! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing hotel and great location

Feb 24th, 2020

We felt this hotel had the best location of the resorts on the island. We loved our stay there and met many couples who had returned to this resort year after year. We would definitely stay here if we return to Isla Mujeres. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing!

Feb 23rd, 2020

This is one of our favorite places to stay. Spectacular views, we chose to upgrade to ocean view room-341. Very spacious and comfortable. Upon check-in, we were welcomed with cocktails. Staff were very friendly and accommodating. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful

Feb 23rd, 2020

The service provided by the workers was outstanding, they were always happy to get you whatever you may need. The resort is clean and well kept, with a gorgeous view of the beach. All inclusive definitely is the way to go! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

3rd year in row...

Feb 23rd, 2020

This was our 3rd year in a row, staying over the thanksgiving holiday. Again, our trip was wonderful. We were a large group of 12. Check-in was a little slow and chaotic due to the remodel of the reception/lobby area and the size of our group. Room: This visit we upgraded to the platinum suite which is rooftop and includes your own private pool, loved our room. The previous years we stayed in the honeymoon suite which includes a jacuzzi tub on your balcony and were very nice rooms too. Both of these upgraded room types are worth the extra cost. Food: Our first stay we just did the breakfast only option, last two visits we did the all-incl which is highly recommended even if you want to eat outside of the resort on occasion. Sabor was under construction on and off during our stay which was a slight inconvenience but understood in order to keep improving things. Several buffets were moved to the beach which is a little difficult in the sand. Beach Club alacarte menu is very good. Pool Grill is awesome for lunch everyday with many delicious options; chicken wings, burgers, hot dogs, shrimp, caesar salad, quac, chips, etc. Satay was good, reservations required, great service, yummy desserts and even my guy who is a picky eater and doesn’t care for asian food found something to eat and was a nice change of pace. Pool: The pool area and swim up bar get a two thumbs up. Plenty of lounge chairs and no race to save one daily. Pool temp was a little on the warm side and needed to be turned down a tad. We like that it’s heated but shouldn’t be hot tub temps, instead should feel refreshing without being cold. But it’s really the staff that make this an amazing daily experience. Service and attitudes are exceptional and this is one of our favorite things about our stay and this resort. Entertainment: Daily entertainment is provided at the pool and beach club. Various musicians play at the pool in the afternoon, around 3pm. Our favorite was the Saxophone player, that I think played Sun and Wed during our stay. Nightly entertainment is also provided at the Beach Club. We were disappointed that we missed the Fireshow on the beach because others said how good it was. Honestly, any of the entertainers that we encountered were enjoyable. I wish they provided a weekly schedule of the entertainment upon check-in. Pro’s: Definitely the staff, very friendly and hard working. Good value, all-inclusive resort that is mid-sized. Location to Hidalgo Street with restaurants, shopping and nightlife. Beach area with palapas and wait staff. North beach within a short walking distance. Con’s and/or Suggestions for improvement: 1) Advertising this as a wedding venue but then limiting to “adults only” seems odd to me. I would consider this a wedding venue but not because of the adults only policy. Without kids programs, I wouldn’t worry about it becoming over run with kids but I think you are losing some opportunities by adults only. This could also solve the problem that I see some complain about loud, rowdy, drunk crowds at the pool. It might prevent those unwanted patrons from choosing this resort. Our first visit was prior to going adults only and it didn’t appear to be a problem. 2) Please provide or post daily entertainment schedule. 3) Loyalty program for returning guests should be improved and/or communicated. TRIPADVISOR.COM USER 

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