Protea Hotel Tyger Valley

Hendrik Verwoerd Drive | Cape Town, Western Cape 7530  [SEE MAP]Cape Town, Western Cape  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Lovely start to our South Africa experience!

Nov 18th, 2019

We are a couple from England and Spain living in Norway and we stayed, with another couple of friends from Holland at the hotel the first night of our 2 week holiday in Cape Town and surroundings. We enjoyed the hotel and the location is fantastic! The views of Table Mountain is espectacular and the service is very attentive and sweet! Victor, was a dear to us and we enjoyed a lot his company and his service! Thanks a lot for the stay😊 TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not up to expectations

Nov 17th, 2019

As part of the Marriott Chain I had expected better. The room was clean, but characterless. The most disappointing aspect, however, was the choice and quality of the evening dinner menu. I was glad not to have been staying longer. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good Stay

Oct 24th, 2019

Visited the property for 6 nights. Check in was fast and efficient. Staff was well trained to handle multiple bookings. Room was good. Clean linen, bedding and very conmfortable. Breakfast was average. Dishes doe snot look very appetizing but good to fill the stomach. Dinner and breakfast service not so good. Had to call the waitresses a couple of times to clear the tables. The flappers on the door lock which needs to be opened first before you insert the room card can become very irritating after some time, but not a big issue.. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Bad restaurant

Aug 24th, 2019

Bad restaurant. Had sub-standard service with sub-standard food. Complete order was wrong and then we were requested to dish out the wrong order into a small plate ourselves and the other portion of the order was then sent separately. Very expensive wine list, between R65-R85 per glass. Steak was of poor quality and overcooked - sub-standard. I would never go back. Also not recommended anyone to go. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Dining with Friends at Point of View Restaurant

Aug 6th, 2019

Had friends down from Johannesburg on business trip who stayed at the hotel. Arranged to meet them for dinner which we had at the Point of View Restaurant at the hotel. What a mistake that turned out for all of us. My friends had to change rooms twice, once for a rather large cockroach having booked that room and another which was noisy and no working air-con. The restaurant was a laugh. It took them 1 and a half hours to deliver last meal and my soup was cold as I waited for their order to arrive. Were told twice that final touches were being done and meal was on the way. Eventually ended with Lorenzo the manager, who apologised and agreed it wasn't acceptable. I remember when Protea Hotels were bland, but since the takeover this one is now pathetic. Never again, thank you TRIPADVISOR.COM USER 

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