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at the Pueblo Bonito Emerald Bay Resort & Spa
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Feb 23rd, 2021
We love Emerald Bay and will continue to return. The wonderful staff... to name a few, Karla, our Butler - always available and willing to serve. Diana in Concierge-efficient with coordinating the Covid testing. Ivan, our chauffeur-so courteous. Adult Pool bar tender and staff - so attentive and a joy to see time after time. Jose' Valdez, Jose' Ramon, Cristian, Jorge Velarde. The great staff at Kelly's - Alejandro, Juan Luis, Ivan, and numerous others. We've been there for Super Bowl 2 yrs now and they do an excellent job! Along with every other night we're in there. Thanks you, everyone, for such a relaxing fun vacation. TRIPADVISOR.COM USER
Feb 21st, 2021
Would like to recognize some of the staff that made our trip more enjoyable. Jesus Aramburo for answering questions we had about Mazatlan. Jesus Gutierrez for helping us when our room keys failed to work, his quick action saved us time. Phillpe and Daniel at the Bistro pool for their excellent service. Carlos at Cilantros Restaurant for always making our visits their fun. Was a great week, can’t wait to come back. TRIPADVISOR.COM USER
Feb 21st, 2021
This was our fourth year staying at this resort. With Covid, they were really on the ball, with social distancing and also taking precautions with dining (assisted buffet) and public areas. We took advantage of the facilities at the spa and enjoyed an 80 minute massage! We also spent a day at the pool at the sister resort in Mazatlan. They made getting the required Covid test prior to our return to the US very convenient. We love this area and the people, will keep coming back. TRIPADVISOR.COM USER
Feb 21st, 2021
It was our first time at Emerald Bay. A little bit out from the city center but if you like a beautiful setting without the beach vendors, then you’ll be very pleased. Very friendly staff but sometimes communication can be challenging. One of the nicest ocean views we’ve ever had. TRIPADVISOR.COM USER
Feb 20th, 2021
The resort is beautiful! Jorge, Jose and Christian at the adult pool were amazing! They provided really good service. I would have given 5 but they really lack accommodations for those who are celiac and need to eat gluten free. Staff was not knowledgeable about gluten free items/preparations. There were some meals that my family was either finished or almost finished before my food would come out. TRIPADVISOR.COM USER
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