Pueblo Bonito Mazatlán

Camarón Sábalo 2121 | Mazatlán 82110  [SEE MAP]Mazatlán  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

The resort is absolutely beautiful. The service and the food were outstanding.

Feb 21st, 2020

From the room to the service and the food the entire experience was 10/10. The activity directors were outstanding. Jesus which is now a longtime friend made our experience fun and was energetic and very sociable. Osvaldo was also a lot of fun and made the experience a great time. Edwardo which is one of the head activity directors is awesome. The food was amazing and everything was so clean and beautiful. I wish at the old hotel that they would bring back the old guy who use to sell surf boards at the beach. Very sad to see he is still not working for the Resort. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5


Feb 17th, 2020

We could not have had any better service/encounters than we've had staying at Pueblo Bonito Mazatlán. We were first greeted by Carlos who was so kind and helpful. Cindy at the front desk, as well, was incredibly helpful. Manuel, bell service/greeter extraordinaire, is truly the best - genuinely happy to greet us and inquire about our day. On the beach Mateo and Juan are MORE THAN attentive to every need whether it's cocktails, food or even just more ice to keep the cervezas cold and they both have been so friendly to us the entire time. At Cilantro's Enrique and Gonzalo have been phenomenal and paid attention to the little details. Everything at the hotel is very clean and nice and fairly centrally located. The construction noise is minimal and not bothersome. This is our third time here and we've never been disappointed. Thanks for another great stay! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful Trip

Feb 16th, 2020

We can’t say enough about our stay at Pueblo Bonito Mazatlan. Front desk clerks Sofia and Cindy attended to our every request with big smiles. They took the time to greet us every time we saw them during the week. Mateo our waiter on the beach could not have provided more excellent service. We can’t wait to return. We have been here many times and it is the staff that will keep us coming back. They made our trip to Mazatlan one of the best we have ever had A big thank you to them and all the staff at Pueblo Bonito Mazatlan TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Pueblo Bonito Mazatlan

Feb 12th, 2020

This is always our favorite destination vacation because it feels like we belong here. This is like a second home. All of the staff here are like family to us. We are greeted as we get out of the taxi “Welcome home”. ❤️. The front desk staff led by Patty are all spectacular getting you your special room and accommodating all of our needs. The waiters in the restaurants and around the pool and on the beach all bend over backwards to make sure you are well taken care of. Miguel, Enrique, Gonzalo, Lorenzo, Omar, Ana, Juan Manuel, Oscar, Noe, Mateo-all of them are excellent! In Pescados in the evening Juan Carlos went above and beyond to accommodate us-also Jesus. I can’t think of one person here that doesn’t do a great job. When I was injured and needed a Dr.-Juan Manuel called his Dr. and arranged for him to come to the hotel to treat me-and he was here almost immediately. We come as often as possible-this is my third 3 week trip here since May of 2019 and I can’t wait to be back in April. Our home away from home. It’s not as much the hotel as it is the people that work here! And they all need a pay increase for sure! My only hope is that you will please get new lounge chairs!! Come on! You’ve needed them for years! They’re killing our backs!! 😊 TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great staff

Feb 9th, 2020

This is our 28th year visiting Mazatlan. We always enjoy our stay at pueblo bonito. Paddy at front desk, Manual and Raul bellman and Oscar and Juan at poolside. All tremendous attributes to the hotel. TRIPADVISOR.COM USER 

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