Puerto Plata Beach Resort

Ave. General Gregorio Luperon Malecon | Puerto Plata, Puerto Plata Province 07393  [SEE MAP]Puerto Plata, Puerto Plata Province  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Amazing Beach

Dec 11th, 2018

Spent here for a week, The resort is amazing, very relaxing, safety environment and the musics are awesome. Bars are everywhere so drink or liquor is not a problem. Lots of pools for both Kids and Adults. Lots of Entertainments and Good show on the night, + Ice Club is awesome too for Adult. Favourite part of the Trip was the Welcome and VIP Party. Great food and Entertainment. Will be back for sure. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Customer Service beware

Jul 21st, 2018

The lifestyle beach resort in Puerto Plata Dominican Republic Is beautiful property we stayed at the crown villas the air conditioning system wasn’t working properly in the bedroom we call for repair and they told us it was OK so we stayed in a hot room the pool was dirty I kept calling for someone to clean it till I finally gave up and told the guy to leave the net so that I can clean it myself then the next day one of the sellers came into our resort and drove us to where they wanted us to take a tour we refused and said no then they left us out there without driving us back to our villa We got nothing but attitudes. Infrastructures needs to be updated. Customer service at this resort is terrible and that’s sad because it is such a beautiful resort my question is where are all the managers and supervisors when you need them TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Do not fly into Santiago Airport

May 28th, 2018

We were told it was a hour drive after American Airlines flew us into Airport in Santiago de los Caballeros, Dominican Republic not Puerto Plata, Dominican Republic as I originally booked. This was a 3 hour dark road trip from hell. Dirt roads and major road construction! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Massage therapy

Mar 5th, 2018

I have had massages in many venues in my travels. Cruises, Hotels, etc. The massages I had at the Yin Yang spa were two of the best I have ever had. I would like to extend a credit of excellence to my therapists, Yanely and Elizabeth. I shall return!!!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

No hot water

Jan 11th, 2018

We stayed at Sunscape Puerto Plata for 2 weeks from Boxing Day 2017. We were very disappointed as there wasn't any hot water in the shower. It would start off tepid then run cold and that's not very nice when you are sudded up and need to rinse. We complained to reception a couple of times and they offered us another room which we declined as it was facing the trash bins in the noisy rear of the building. TRIPADVISOR.COM USER 

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