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AC very noise and front desk personnel rude
Jan 6th, 2020
The air conditioning was very noisy. There was a tray with food on the floor in front of my room. I talked to the front desk staff and they told me they didn't have employee at night. The magnetic key system failed a lot and when I tryed to complaint the employee in the front desk was very rude. TRIPADVISOR.COM USER
Stay away from high rooms, specially on the last floor
Nov 30th, 2017
I was totally unlucky on my first stay. I got the last floor right under the gym. You hear all the noise and the hotel in on the airplanes route to Congonhas airport. Airplane noise every 5 minutes. At night it reduces a little but still, if you're used to that, it is hard to rest. Air conditioning vents directed straight to the bed. Hard to level it to a comfortable temperature. Good rooms, wifi and breakfast. Charged parking at the hotel. TRIPADVISOR.COM USER
Stay at your hotel
Nov 1st, 2016
Pleasant but it would have been better if more staff could understand and talk English. The noise levels were a little bit high with the traffic in the street and the airplanes. The front desk personnel were friendly. TRIPADVISOR.COM USER
Stay for Business
Oct 30th, 2016
As an English speaking customer the lack of any chan.nels in English made for a week with no access to world news or entertainment at night. This hotel is dirrectly in flight path so is very noisy after 6 am and before 9:30 pm. TRIPADVISOR.COM USER
May 1st, 2016
I don't know where to start because this was a horrible, horrible experience. The people working for the hotel were all lovely, especially the doorman for the days I was there. But this place, avoid it. Quality it is not. My first night, I realized it was going to be bad even before I entered. The airplanes are passing very, very close overhead. This noise is NOT mild. Even in rooms facing away from the airport. They start at ca. 530 am and run until 11pm - every 2 minutes. Loud. So loud I actually recorded the noise. It is only made worse by the airco, which is impossibly loud. You can't sleep with it on so cool the room down (if possible) because that is all you can do. This is not isolated. My first night I switched to 3 rooms, each had its own issues. So it wasn't a bad room. They are all bad rooms. My colleagues were also complaining, so, just avoid this. First room - reasonably clean, Bathroom looked worn. But ok, I unpacked, etc. Then I pulled back the sheets and this is where the nightmare started. There was BLOOD on the sheets. BLOOD. I called downstairs to have the bed changed, and about 10 minutes later someone came up with a sheet and gave it to me. What am I supposed to do with it, I asked? Isn't there someone to come and clean? NO. Then I showed him the bed, and they got the problem. There is no housekeeping in the PM. So I was moved. Second room - moving everything in there, looked ok. Was told 1/2 way through the move that it actually belonged to someone else. Oops...then room 3. Third room - moving all from room 2 to 3 it looked ok. Then...pube on the toilet. Ugh. By then I was just too tired to demand another room, because this wasn't the end of it. The window frame of one window simply collapsed off the wall when I tried drawing the drapes. The other window - it wouldn't shut. That's right - it wouldn't close all the way. And it was 30 degrees C outside and there are airplanes flying every two minutes above your head AND the room was street side. So bring earplugs. I stayed the other two nights - my favorite hotel was fully booked and my company made these reservations. I would have never reserved this place - it was done through centralized procurement. Basically, the noise was horrible. The hotel left me two hand written notes apologizing and sending me treats (chocolate/cookies - didn't eat them). But despite the people being nice, it doesn't take away from the fact that this place is a ruin, unfixed, not well kept up. Doesn't deserve the number of stars it has. Location is bad - noise is awful (planes AND airco). Reserve at your own risk. I'd rather pay more and get some sleep. TRIPADVISOR.COM USER
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