Quality Inn

2381 Buena Vista Rd | Lexington, KY 40505-4844  [SEE MAP]Lexington, KY  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Great stop!!

Nov 11th, 2020

We had the seen the reviews on choice hotel and then looked at trip advisor. We booked per choice reviews and not disappointed!! The employee was very nice and helpful with our questions. Room was very clean. Restful stay !! No problems at all. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Front desk staff

Nov 9th, 2020

So. I've stayed here at least 8 times since October. I booked a room tonight. A $42 room and they wanted to charge me $150 fee. Every single stay before I didn't get charged anything. If I could afford $150 I would have opted to pay more than $42 for a room. Hello! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Don’t stay here

Sep 1st, 2020

Our family stayed here while traveling home from vacation. My first non smoking room smelled heavily of smoke so we moved to another room. This room had stained comforters which we removed. Windows were very dirty. My daughters young family had to be moved three times because the first two rooms had non functioning smoke detectors. My other daughter and son-in-laws room had dirty carpet and bedding as well. Carpets were dirty in hallways as well. Would not refund money once you checked in. It was so late and we were exhausted by the time all the moving was done so we stayed. Very disappointed that Choice Hotels would have such a disgusting hotel under there brand. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

The dirty carpet turned our feet black

Aug 28th, 2020

Stayed for one night, passing through on our way to the Smoky Mountains. The check in was easy and friendly. The room had everything we needed. Everything looked clean except the bathtub. We were afraid to let our child sit in it so we had to skip the bath. Walking around the room, the carpet felt sticky so I thought maybe they sprayed the room with a cleaning spray. Looked at the bottom of our feet....black. I have washed my son's socks since then, and they are permanently stained from the dirt. I guess if you need an affordable, convenient room and dont need a bath, and are fine wearing your shoes when you walk around the room, it's ok. We stayed here about 2 or 3 years ago and it was great. I'm guessing it's changed management since then or something? TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Nothing went right from the moment I checked in.

Nov 13th, 2019

When I checked in I was given a room that was already being in use by someone else. That was very embarrassing. Never had something like that happen to me ever. Wasn’t offered any kind of compensation for this error. Very sad. Internet was not working either. So I just went to sleep. Did not enjoy my stay at all. TRIPADVISOR.COM USER 

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