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Don’t let looks deceive you...great hotel.
Sep 20th, 2020
Dated hotel with updated rooms. Option to leave AC fan on all night...served as white noise. But really no need as place was quiet anyway. The most comfortable bed I’ve ever slept in. Snacks and water offered upon check in. Free shuttle to/from airport. 5 minute walk to Wells Fargo. Skip breakfast...the only negative. TRIPADVISOR.COM USER
Brief Visit to Des Moines
Aug 9th, 2020
This is the first time, I was visiting Des Moines. I was worried, which hotel to choose due to the current situation. I did like this hotel, as all staff were actively observing the hygiene requirements. I would definitely stay here. TRIPADVISOR.COM USER
Jan 25th, 2020
We attended an event downtown. Stayed Thursday until Sunday. Never did get room cleaned. The first day it was our choice and only requested clean towels. The second day we informed the cleaning crew that was outside of our room that the room would be empty in 15 minutes. It was. They did not come back to clean our room. We emptyed our own trash and went to the front desk for towels. Close to the Event Center. Comfortable beds. Adequate breakfast. TRIPADVISOR.COM USER
Great space and location. Horrible staff.
Nov 5th, 2019
Upon arriving after an 8 hour drive through the snow, I was rudely checked in by a girl named Mackenzie. I actually had to ask her why she was being so rude! Let’s say the place was perfect except no customer service employee should ever tell a customer how much they hate their job or coworkers. Best time to find a job you like is when you have one you don’t like. 5 stars had a properly trained employee checked me in. Breakfast was decent. The room was clean and tidy. Really comfy beds. Perfect location in downtown. TRIPADVISOR.COM USER
Came to Des Moines for the IMT Des Moines Marathon
Oct 23rd, 2019
We typically stay in Choice Hotels, but this hotel was the best one we have stayed in. The room was nice. The breakfast area was very spacious and beautiful. We also enjoyed time in the pool. The location right off of the Hwy was very convenient. The hotel was within walking distance to the expo to pick up my running packet and also close to the start of the marathon. After the marathon and several hours after check out the hotel front desk allowed me to come back to the hotel and shower before our four hour car ride home. This was an incredibly thoughtful gesture that i greatly appreciate!!! TRIPADVISOR.COM USER
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