Quality Inn & Suites

8333 Dix Ellis Trl | Jacksonville, FL 32256-8294  [SEE MAP]Jacksonville, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Rude Cletk

Aug 10th, 2019

Kati needs to find a job not related to hospitality- I had breakfast and needed to do laundry before checking out. I asked at 8:20 for the laundry room key. She said it opened at 9- went back at 9 and she totally ignored me, then told me when I spoke up, that it was 8:58., that she was busy and she continued answering phone and looking at paperwork. The room was clean but the laundry room, when I was finally given access, was littered. The carpet in elevator was stained, walkways needed sweeping and grassy areas mowed. I would not stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

BED BUG INFESTATION

Aug 1st, 2019

DO NOT STAY HERE!! They are infested with bed bugs and have horrible customer service. The only thing they had to say was they will refund me for my nights stay. They wanted to give me choice points for the second night. I have sent several emails along with pictures to the mgr and she (Sharon Kates) did not respond until I threatened to call my lawyer. This hotel is lived in by people. The grounds doesn't look anything like these pictures. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

This place is a dump.

Jul 23rd, 2019

The lobby looks nice and based on that you could easily make the mistake to ask for a room. The disappointment comes as soon as you get the key cards and walk up to your room. The room had a sharp smoke smell, but not of cigarettes. Guests were having a barbecue on the parking lot. Apparently a popular thing to do there, because on the parking lot I found two more abandoned rusty barbecues. The place was dirty, outside cigarette butts everywhere. Guests were noisy and apparently not in vacation mood. The fridge smelled like they had put a casu marzu in it (look that up on the internet. You'll get an idea of the smell). Glad we stayed only one night. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Disgusting

Jul 22nd, 2019

We checked in to a room which was nice enough. They wouldn’t give me copy of receipt because we booked through online service. We left for Stones concert. When we got back at 1am “our” room was lit up, curtains open, bed linens gone & key card wouldn’t work. Went to the desk & nobody knew anything. We were told all the rooms were booked except for one. It was the most disgusting place I have ever been in. It was late, no place else to go so we stayed. Thankfully I had brought my own pillow. In morning we spoke to a lady at the desk. All she said was “sorry but you booked online. Take it up with them.” Excuse me?! Is this how you treat people who utilize online booking services? TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Dirty, run down and unsavory guests.

Jul 18th, 2019

We booked this hotel as we were going on vacation with friends who had a tight budget, it looked nice online and we figured as long as it was clean we would be ok, we could do basic. Upon arrival we noticed some guests that looked like white trash, but we figured maybe just one. The hotel grounds are covered in cigarette butts and during our stay so far we have witnessed smashed windows, people trespassing in the pool, an excess of foul language and arguements between people. I would not recommend anyone to stay here. The rooms are dirty, the doors and walls have stains on them. The water smells like sewage. It's absolutely disgusting. TRIPADVISOR.COM USER 

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