Quality Inn & Suites

8333 Dix Ellis Trl | Jacksonville, FL 32256-8294  [SEE MAP]Jacksonville, FL  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1


Dec 6th, 2019

Unless you need crack or nasty looking hookers!!! I was stuck here for five nights!---Friday and Saturday the place is crawling with young people that are not interested in traveling or sleeping. --I should have left but I was too busy and gone 16 hours every day--I have travelled the world on business and pleasure and was appalled.--IF YOU WALK ON THE FLOOR WITH WHITE SOCKS, THEY WILL BE BLACK ON THE BOTTOM!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Good Quality Place to Stay

Dec 3rd, 2019

I enjoyed staying at this hotel, the customer service was good and professional. The breakfast was of good quality and food was very clean and comfortable. I found the uncontrollable smoking on the walkway to my room to be unacceptable and stern policy should be in place to prevent such behavior. Furthermore, set similar rules to what you have for your nonsmoking rooms, such as designated smoking areas. Overall a good place to stay, with lots of options such as food and shopping in close proximity. I had problems doing my work as the internet was constantly intermittent. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

RUN dont walk away. Nedd full Bio hazard suit

Sep 17th, 2019

. Many rooms do not lock at all. They are aware of this and still rent those rooms. Most people do not check. After trying two rooms on Saturday and both rooms did not lock, we finally got 107. Woke up Sunday to NO HOT WATER, management said the whole building was down. We had to hastily pack. Management said they were having a hard time finding us a room. (There were 10 cars in the parking lot???) I spent 1hr and 15 mins running back and forth to the office instead of a Travelodge employee. Turns out the issue was they had to pull all the towels out of building 4. Management put us in 236. NO TOWELS! Did not matter the door lock did not work. We were running out of time (football tickets) so we stole the 107 towels that we used the day before and showered. Moved to 203. Dead bugs in room, no hand towels and no microwave. Got woken up with a call at 10:00 p m to ask who we were. We had planned on hanging by the pool until our flight on Monday. Received permission for a 12:00 check out. At 10:57 received a call to get out of the room that no late check outs were being offered. (Retaliation to my first complaint?) Luckily we were packed because the pool was the darkest green and POND like. Could not see the ladder after 2 feet down. Went to get the shuttle and ran into a mob like atmosphere at the front desk. The complaints were all different and all Terrible. The desk person could only repeat “I’m sorry". Dozens of times TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Unsavory Characters at this Run Down Hotel

Aug 29th, 2019

The hotel is run down and needs lots of refurbishment. It is a low class hotel regarding the guests who stay here. The hotel grounds and pool need some serious cleaning. This is a hotel to stay for 1 night if you have no other choice or are poor. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Rude Cletk

Aug 10th, 2019

Kati needs to find a job not related to hospitality- I had breakfast and needed to do laundry before checking out. I asked at 8:20 for the laundry room key. She said it opened at 9- went back at 9 and she totally ignored me, then told me when I spoke up, that it was 8:58., that she was busy and she continued answering phone and looking at paperwork. The room was clean but the laundry room, when I was finally given access, was littered. The carpet in elevator was stained, walkways needed sweeping and grassy areas mowed. I would not stay here again. TRIPADVISOR.COM USER 

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