Quality Inn & Suites at Tropicana Field

1400 34th St N | St. Petersburg, FL 33713-5437  [SEE MAP]St. Petersburg, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Worst hotel experience I've ever had in my life.

Apr 16th, 2020

The hotel locked all of the guests within the gate that surrounds the property. They had the entrance and exit blocked off. There were guests that were jumping up and over the 8 foot fence just to get to the store. They also kept my deposit over "dirty" towels. $50 for a couple towels that were dirty? What exactly is the purpose of a towel? I will never stay st this establishment again and I advise each and every single one of you against it as well. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Don't stay here. Sleep in the car instead.

Mar 30th, 2020

It's already a gamble with Choice Hotels. This one is probably the worst Choice Hotel I've seen. I paid in advance and against my better judgement I stayed here. Following a rude reception at the front desk I made it to my room and it was nasty. Carpet filthy and with cigarette burns everywhere. Slept with one eye open and got out early in the morning. It's disappointing that a joint like this is on the Choice Hotels list. Does Choice Hotels not have established minimum standards? After years as a loyal Choice member, it's time to move up to Motel 6 as they are bad but better than this place. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Hard Times But Wonderful Experience

Mar 24th, 2020

My aunt was dying of cancer, and I had to take my elderly, handicapped mom to visit. Coronavirus was making everything different, but the staff bent over backwards to help my mom and me. They were always opening doors, getting us extra towels to help with mom's medical needs even though I know Coronavirus was throwing off their routine. No continental breakfast because of new restrictions, but when I was late to get juice, the lady put back in the type I wanted. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not much Quality here

Mar 15th, 2020

Poorly maintained, this place needs an overhaul badly. Staff was nice enough and while the room seemed to look clean it smelled very musty. Ours was better than some others I checked. Breakfast was passable but just the very basics. Oh and they require a $50 refundable security deposit in addition to the room rate but somehow forgot to credit it back after our stay. Spend a few bucks more and go elsewhere. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

NEVER PAY IN ADVANCE, HORRIBLE SERVICE!

Mar 13th, 2020

I WILL NEVER PAY IN ADVANCE AGAIN! This is ridiculous. I made a reservation at The Quality Inn & Suites at Tropicana Field in St Pete Beach, Florida for a few nights, for a wedding coming up in a few weeks. I went ahead & did the "Pay Now & Save" option of $112 per night because the "Pay at Check In" rate was $132 per night. Then I look yesterday, & the rate has dropped to $71 per night! Even the pay at check in rate has dropped to less than what I paid to $84 per night! I called customer service to see if I could get an adjustment, was told I had to talk to customer relations, so they transferred me. After being on the phone for over an hour, they also told me there's nothing they can do, I'd have to call the hotel directly to get an adjustment. So I called the hotel, the manager wasn't in, he'd be in 9-4. So, I called & was told he had left the property for bit, he'd be back soon. So they took my info so he could call me back. After waiting a couple hours, I decided to call back. I was told by the guy who answered the phone that he wasn't there, he didn't think he worked that day because he worked last night. He thinks he might be in sometime that night, he wasn't sure. I'm tired of playing the cat & mouse game. I've never had this much trouble trying to get an adjustment from a hotel before. Now, I just got messaged back from Choice Hotels & they said that hotel management is refusing to do an adjustment for me! I will never stay here again, this is horrible customer service! So my "Pay Now & Save" rate turned into "Pay Now & Get Screwed" rate! If you don't have to, don't pay in advance. Make your reservation & wait to pay just before or at check in, or just don't stay here, because if the rate drops, there's no guarantee they'll honor the price, & you might be on the phone for hours trying to talk to someone! I thought being a Choice Privileges member meant you were guaranteed the lowest price? That's a load of B.S.! TRIPADVISOR.COM USER 

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