Quinta Real Acapulco

Paseo de la Quinta 6 Fracc. Real Diamante | Acapulco 39907  [SEE MAP]Acapulco  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 4

Not gut for persons with allergies

Mar 12th, 2020

Great place, excellent location, food was great but my wife has food allergies and when we commented this situation we found out that we needed to provided instructions on what to do every singe time for the preparation of her meals. They had no idea if the had fried fish on the deep frier or not so she was not able to taste French fries. The beach is really cool, without disturbances. At last we could maintain a good weekend even after she didn’t was able to completely eat since there was no guarantee that the food was without crossed contamination. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great Hotel to Relax on the hill of Revocadero Beach with great waves

Jun 5th, 2019

This hidden midsize hotel is on the corner of revolcadero beach besides a public & popular beach. PROS Great service as Boutique hotel. World class room amenities Salvatore Ferregamo Family size Palapas at the swimming pool are wonderful No street vendors disturbing at the beach. Good quality on dishes at excellent view from restaurant View and waves sound are closer from you room. CONS Only one elevator to rooms , Out of service on Shabbath. Air conditioned is not friendly to use. Fan doesn´t stop automatically. You need a car or Taxi to visit outside restaurants, places. No pool activities for fun. Small Swimming Pool. Conservative forniture, limited AC outlets. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Horrible service staff and food

May 10th, 2019

Besides the fact that the food is awful, the service staff is extremely slow. We had an extremely poor experience with one of the valet workers in which he lied to us and oversold us on a taxi ride. Manager immediately sided with employee instead of sympathizing with us. Me and my family visit mexico 2-3 times a year and we will never return here, I will also instruct my friends to do the same. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Not what it used to be, but still a favorite.

Mar 25th, 2019

I have stayed at Quinta Real Acapulco at least 30 times in the past 18 years, it pains me to say that it's not what it used to be. The NOT so positive points: The hotel in general needs a makeover, it is starting to show its age... The food is ok, without being memorable. The service at the restaurant upstairs is very, very slow and inefficient. The price is excessive, only because of the condition the hotel is in. The POSITIVE: The location is spectacular, every room has a beautiful view and the size of the hotel is perfect for those of us who don't like large resorts. Service by the pool is great, well usually. Cesar is quick with a smile and will always set up one of the cabanas with lots of towels, one of my favorite persons at QR. Isaias, great waiter poolside! The service at the front desk is very efficient, Oyuki is fantastic! She helps with any hitches in the service and she always does it with a smile! Housekeeping is always helpful when anything such as extra towels or toiletries are requested. The beach is one of my favorites, you could say it's almost private. You can walk in for yards and yards with the water barely passing waist height. The water is crystal clear and the temperature is perfect! Despite everything, Quinta Real Acapulco continues to pull me back time and time again. Maybe it's nostalgia. That's why I give Quinta Real 4 stars and not 3, the positive for me still outweighs the negative. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2


Feb 5th, 2019

A really bad experience, the hotel is OLD, dirty , beds sheets are hard as a cheap motel. I really don't get why this is not a 2 star hotel. They charge you for EVERYTHING even extra towels. Check other options int he area. TRIPADVISOR.COM USER 

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