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at the Quinta Real Aguascalientes
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Beautiful and charming hotel
Jan 15th, 2020
I like a lot this hotel, it's beautiful and charming, the only little detail is that they don't have coffee maker in the room; the bed is comfortable but nothing great. The restaurant is very good, they offer a great mexican buffet, I strongly recommend it. TRIPADVISOR.COM USER
One of the best places in Aguascalientes
Aug 23rd, 2018
Great rooms with a touch of luxury; exquisite Spanish style architecture, over-sized patios, beautiful gardens and fountains, you'll probably want to conduct your business at one of the property's conference rooms, very fancy place without spending a fortune. TRIPADVISOR.COM USER
Overnight trip to Mexico
Jul 5th, 2018
I had a quick one night stay in Aguascalientes. This was a real treasure of a hotel. The price was very reasonable and the accommodations were excellent. The bed was very comfortable. The TV had English channels which was nice. I ate at the restaurant and the food was excellent. I felt very safe at this hotel with no issues I would highly recommend to the business or family traveler. TRIPADVISOR.COM USER
Needs a lot of work
Jun 7th, 2018
Hotel front-desk personnel was really friendly during check-in and check-out. Even though the hotel seemed pretty empty we got the last room on the top floor left of the presidential suite (room 327). The room's furniture and equipment are dated but it was clean except for a very disgusting, smelly, and stained carpet. No point keeping it! The planters on our way to the room had dead plants or no plants at all and the few that still manage to cling to life had not been watered for who knows how long. Planters with no plants at all just outside of our room were used as ashtrays. Looked like this part of the hotel was being actively neglected. Prices for the minibar were absurdly expensive and it was not that well stocked anyways. The other absurd charge is for the Internet service; I can understand that for hotels in remote locations, but this is in a major city (the state's capital). The pool also needs a lot of maintenance. Water temperature was great but you could see several places where the tiling was coming off or had come off completely. The pool furniture also badly needs renewal. Towel service was very irregular and one day we got there and found used towels, dishes, empty beer cans and other stuff blown away by the wind and just lying there. The Quinta Real chain is supposed to be a (semi?) luxury one and the prices show this but the overall quality is more of a 3-star hotel. I won't be staying at the QR Aguascalientes again, not worth it. TRIPADVISOR.COM USER
No Air Conditioning!
Feb 18th, 2018
Let me start by saying that the staff was friendly and very inviting. The problem was the extremly apologetic management and the general condition of the amazing architecture of the property. We found broken furniture at the pool, which closes at 6pm because of lack of lighting. Worn out carpeting was a common feature throughout.The major issue was their 5 month policy to disconnect power to the air conditioning to save a few pesos. Even though we were told initially the maintenance department was working on fixing our air conditioning, we found the truth out later because we had multiple rooms with the same problem. Impossible to get a good night sleep in an over heated room unless you care to leave your unscreened window open, risking spending the night with the local insects and the sounds of nearby train whistles. I have several years of experience in the hotel business and know that the comfort and safety is of the utmost importance for guests. Especially for a luxury hotel! If you are looking at taking wedding pictures... this is the place. If you are a good comfortable night sleep....stay away! TRIPADVISOR.COM USER
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