Quinta Real Saltillo

Boulevard Sarmiento 1385 Fracc Rancho de Peña | Saltillo, Northern Mexico 25210  [SEE MAP]Saltillo, Northern Mexico  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

No refund, no receipt

Feb 19th, 2019

I stayed here once in April 2018 form my first trip for my company. Older but well decorated lobby. The rooms are far from it though, old, outdated, poorly lit, and a long walk away. The room was unnecessarily large, but with no amenities. My company doesn’t let us drive ourselves in Mexico, and this hotel is away from the main road so I couldn’t go for snacks or drinks. Restaurant is nice but overpriced; $15 USD for breakfast. I had to book there again in November as other hotels were already booked, but then had to cancel due to unavoidable changes in plans. I canceled almost a week prior to my check in. They would not negotiate for a refund or even a future stay credit. They get enough business that they could have covered it. My colleague and I were each charged 2 days stay, and never received a receipt. Very poor customer service considering there are newer hotels that cater to American guests, with better service, value, amenities, and available restaurants and convenience stores within walking distance. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Judgmental, rude & unprofessional receptionists. Don’t bother!

Feb 6th, 2019

Wedding gift ruined. We pre-arrange a special package (Wedding night) for a very special “just married couple”. Unfortunately, front desk was certainly not professional and neither organized. They behave with such arrogant attitude towards some customers that it is hard to believe it. Do they realize “apartheid” should be forbidden? Saltillo has “charming” areas but it’s not Monaco or Dubai. Please! Moreover, golden rule: customers should be treated respectfully. No need to make paying customers uncomfortable or unwelcome due to biased staff who’s also not in control. Therefore, we strongly recommend to management to train their staff properly. This is a serious and delicate matter. They’re a service provider focused on customer’s satisfaction making use of a well known hotel chain that we’re sure that it’s not pro discrimination on local customers. Some of the staff behave as the typical and judgmental “door man” at a club. Unbelievable! The prices are too high considering the poor service received. We have stayed in all types of hotels around the world and even some hostels have better front desk service than this hotel. The issues are listed below: 1. Pre-arrangement was not fully respected. Further clarifications were needed. 2. Important details were omitted at the moment of the pre-arrangement. We had to talk with the employees more than once on phone and in person on already discussed issues. They made us go personally more than once to the premises to arrange this “forgotten issues” otherwise they’d not let in the newlyweds into their already paid suite. Please inform appropriately the customers. 3. A professional and experienced staff can foresee any common issues or share best practices in order to provide a quality service in such special occasion or even on daily business. They have failed terribly on this area. 4. Newlyweds (guests) were made felt uncomfortable since the moment they arrived. Unfortunately, they were not treated properly due to the fact that some of the team members (receptionists) feel entitled to be judgmental or discriminative by the way of talking or looking at them. Attitude! Moreover, the access to their already pre-paid suite was denied. Unlawful. 5. When the staff at front desk was confronted with our complaint, “ridiculous excuses” were given. Never showed the intention to compensate or to quickly fix it. Useless and inexistent help combined with arrogance. Deadly combination on the hospitality sector. Therefore, we are extremely disappointed that the surprise was not only ruined but the time of our guests and our time was not respected by the arrogant, unprofessional and unapologetic front desk staff of this hotel. Even if the rest of the hotel staff did their best, above mentioned experience took so much energy and it was so time consuming for everyone. Moreover, left bad memories on us and specially on newlyweds. Sad. We don’t recommend this hotel at all. No ownership on issues presented was shown. To be avoided unless you pass the bias “test” by receptionists or you’re a Sheikh/Shaykhah. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

5 Stars for Accomodations, Amenities and Service

Aug 2nd, 2018

I was pleasantly surprised to find 3 treadmill, 2 bikes, full range of dumbbells and Nautilus equipment in very good condition!! Check-in was easy and fast, the staff speaks good if not great English. I'm a bit of a bed snob and my KS bed was very nice. And the nightly chocolate is an added bonus. You can book the room to include breakfast, and the restaurant is good with a limited menu. You can also order food in the bar which also has other food like wings, chips and snack food. Access to/from the hotel is easy, bring your Costco card to take home a great bottle of Tequila at a 60% discount. I felt very safe and even had a morning circuit run in the immediate area. Competitive rates for a safe hotel and I'm in. Great décor on the property as well!! Slippers, a robe, hair dryer, iron/board and an iPod player in each room. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Best Place in Saltillo to stay.

Jun 29th, 2018

Have been here twice in the last two months. The grounds as well as the hotel overall are impeccable. The room is spacious and decorated nicely. The food at the bar was great as well as the service. The only thing would be that the WIFI needs to be better. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Fabulous hotel and decoration

May 3rd, 2018

I loved this hotel. The decoration is outstanding, very beautiful gardens and lovely rooms. The room I got was huge and had lots of nice amenities too. I did not stay there for long, unfortunately, but I thought the service could've been a bit bit better, the lady at reception was a bit cold and distracted by talking to other members of staff and barely gave me a look while I was checking out. TRIPADVISOR.COM USER