Radisson Blu Hotel East Midlands Airport

Herald Way, Pegasus Business Park | Castle Donington, ENG DE74 2TZ  [SEE MAP]Castle Donington, ENG  [SEE ADDRESS]
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Courtesy of Radisson Blu Hotel East Midlands Airport

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Guest Reviews

TripAdvisor Traveler Rating 5

Wonderful night away

Jul 6th, 2020

Had a really relaxing night here, and the receptionist on arrival was lovely. Hoping the spa etc will be able to be open next time. Did not feel concerned about their management of COVID 19 at all. It was comfortable stay and the king size bed was amazing and I slept well TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Why would my reservation be marked as no show?

Jun 12th, 2020

I had a reservation On the 7th April as I was due to fly out the next morning. Unfortunately due to Covid my flight was cancelled. I called the hotel on the 21st March to advise them and what can they do. They said they were still looking into everything and to ring back in a few days. I called back on the 24 March and the lady said as you prepaid you cannot have a refund but a voucher . I said I would like a refund and she advised she thought they were looking into this as a company due to what was happening in the world and will get back to me. I received no call back , so I called again in the 9 April and there was no answer in the hotel at all. I called today 12 June to ask what was going on and was advised my reservation had been marked as NO SHOW! And basically there was nothing they could do. This was 110% not a no show I had called on the 21 March. I have been informed to call back on Monday and speak to the director of reservations. My point is how many people has this happened to this is disgraceful how dare Radisson take people’s money at a time like this, basically they are lying. I stay in Radisson's a lot for work but if this does not get sorted I will definitely not be staying again!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Perfect stay

Mar 15th, 2020

We came away for the night as a couple for my partners birthday. He's a gym goer so we looked for somewhere with a gym and a pool. Greeted by a really friendly man on reception he helped answer a few of our questions over our stay. Our room was lovely, big and the bed was so comfy. Gym was adequate and the sauna and steam room were a great added bonus. We only had one problem with our stay, breakfast was a bit of a nightmare the lady checked our name off the list and told us to find somewhere to sit, some tables were set and some weren't presumably because people had just left but we had no idea if we should sit at a set table or if someone had already placed themselves and decided to go and get food. In actual fact we should have sat at a set table but because this wasn't pointed out we ended up getting cutlery and asking for tea and cups from another lady who looked as though she was front of house (we hadn't seen her when arriving at breakfast). Breakfast however was nice great choices and fresh juices. Overall our stay was brilliant and we would definitely return 😁 TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Awesome hotel

Mar 15th, 2020

Everything great about the hotel. The gyms equipment (machines) is dated and not really impressive. The room was flawless, amazingly comfortable! The restaurant was top notch and the food quality is high. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very nice and friendly hotel

Mar 10th, 2020

We recently stayed here prior to an early morning flight out of East Midlands Airport. The hotel is very stylish and modern. The staff are extremely friendly and helpful and the food was very enjoyable at reasonable prices. We ordered transfer to the airport for 4.30am and it was there on time. Would definitely stay here again TRIPADVISOR.COM USER 

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