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at the Radisson Blu Royal Garden Hotel
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Classical gone non-classic
Aug 21st, 2020
An old and proud classical Trondheim hotel is no longer a classic. A superstar in the late 80s and the exterior seem like the real 80s. The interior is new and fresh but the lack of service - even though I went in the Covid-era - is really like the 70s. Slow and understaffed. The room was clean but my room was small, a small window towards the street - and fresh air - and a big window toward the winter garden - surely nice for a cold January day in Trondheim - otherwise really boring! The lights at the bed did not work perfect, loose. But to top my complaints the put in TWO hairdryers. Perfect for a guy 55+ with minimum hair. Overall Royal Garden is a short walking distance from the city center - and that's is a plus! TRIPADVISOR.COM USER
Aug 19th, 2020
I have a great impression of Radisson hotels and this does not stand out, for better or worse. If you want quality this is a safe choice. Due to COVID they have a hand sanitizer, but unfortunately it is of very low quality so I had to wash off the awful smell immediately. TRIPADVISOR.COM USER
Aug 13th, 2020
Arrived at the hotel and had some initial issues with the room. The Front Desk staff handled the problem very professionally and bent backwards helping us out. The rest if our stay was perfect, the majority of the Front Desk staff were very friendly and helpful, every day. The breakfast was always great, the breakfast staff were very friendky and attentive. Some hotel rooms certainly showed lack of maintenence over time, issues the hotel owners should overcome, the sooner the better. TRIPADVISOR.COM USER
Good breakfast and nice gym, not clean enough
Aug 11th, 2020
Our room wasn't cleaned well enouugh. The toilet seat was dirty. Rhere was some old food on the floor behind the curtains. Also the room was a bit out dated, but this didn't bother us. Breakfast was delicious. The gym was very good. The staff was very friendly and accommodating. Our room had partial view to the river even though it was a standard room. TRIPADVISOR.COM USER
Beware in Corona Times...
Aug 1st, 2020
Usually I am not writing too many reviews but this one is important to me. The hotel itself is clean and the service is ok. Nice room and comfortable beds. But one thing that needs very fast improvement in our view: The AC cannot be turned off. The receptionist couldn’t even answer if the AC recycles the air (worst case from other rooms?) or if it is mixed with fresh air. Not acceptable in a pandemic to not to be able to turn off the air con! No masks necessary anywhere and you feel awkward being the only person wearing one... And we thought it cannot get worse but the breakfast room is small and you have a lot (and I mean A LOT) of people in this room. There are marks on the floor everywhere ( problem is though: nobody cares) and social distancing is actually impossible. I do know that local corona rules and regulations vary by country - but only desinfection of your hands won’t do the trick in my humble opinion. Dear Radisson Management: Please fix this fast! TRIPADVISOR.COM USER
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