Radisson Hotel Cromwell

100 Berlin Rd | Cromwell, CT 06416-2603  [SEE MAP]Cromwell, CT  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Will never stay here again

Jul 16th, 2019

Wrong room to start. Dirty, smelly, leaking ceiling, 4 rooms later found one that was just ok. Was woken up 2 mornings in a row by staff opening my closed door and walking in on my sleeping family, bringing guests to stay in my room. They didn't know we were there. After the second time the woman at the front desk said it was not their fault. Well whose fault would that be? Even after going to the front desk after the first time to let them know we were in the room. Most of staff was kind and tried hard but hotel needs lots of work and organizational issues need work. Definitly a horrible experience. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

My worst hotel experience.

Jul 14th, 2019

The worst experience I've ever had at a hotel. The staff had no idea of what customer service means. Our friends had to go down to the lobby and wait in line just to get towels for their room. The phone in our room didn't work and the air conditioning was so loud we had to change rooms right after we had unpacked. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

needs love

Jul 14th, 2019

Staff friendly but property needs attention. Leaky faucet in shower. Mold. Old, tired building. AC smelly and hard to adjust, might need cleaning or change of filter. No more coffee/hot water maker in room. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not worth the price

Jul 14th, 2019

Not worth the price.Shouldnt have paid more than 100 for the room. Luckily im active duty so i got a discount. Service was average but friend. The room is what rubbed me the wrong way. King bed seemed like a Queen. Stained chairs and floors. They had one tissue left in the box. No refrigerator in rooms, ice makers are impossible to find. One elevator working and i prayed everytime i got on it. And parking is a joke. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Never Again

Jul 2nd, 2019

We have stayed at this hotel on several occasions and has always been ok. This time it was a laundry list of failures with no actions but to say sorry. No coffee pots (hotel stated in the process of getting new) .. why take out the old till the new arrives? No Safe.( hotel wasn’t aware and had no extras) Elevator broken the whole 6 days we were there. I e Machines broken on all floors the whole 6 days while we were there. 3 out of 6 days we had no towels when we returned in the evening and one night didn’t get towels til 8:00 at night and totally ruined our dinner plans. (Hotel could only say overbooked and don’t have extra towels Sorry) Pathetic and never again! Staff didn’t even try to accommodate. TRIPADVISOR.COM USER 

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