Radisson Hotel at Cross Keys

5100 Falls Rd (100 Village Sq) | Baltimore, MD 21210-1935  [SEE MAP]Baltimore, MD  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 4

Comfortable Stay

Jan 23rd, 2021

Needed to stay in Baltimore for a week unexpectedly. I found this hotel to be comfortable, clean, and safe. Covid makes for strange times so food and drinks are not available at this time. The staff is a delight to interact with. It’s location is fantastic, within minutes of anything in Baltimore City. The campus itself of Cross Keys is very quiet and safe. We were really pleased with our stay. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Disappointing stay

Jul 26th, 2020

This was the 3rd time we stayed at this hotel, but first time since the radisson became the delta by Marriott. It didn’t seem like any COVID related precautions were being adopted in the hotel, but luckily it was almost empty. The few people we did see were not wearing masks - in elevators especially!!! Our room had a tv with a non-working remote control which the concierge didn’t even offer to replace. We also asked for a fridge (knowing that they had previously brought them up to the room upon request) and were told they were unavailable. A bit strange since we had been there 2X before and each time got a fridge (upon request) and since it was viable the hotel was empty. My husband tried to change the temperature in the room to find the AC control was also not working. Overall the hotel didn’t seem as clean as our previous visits. Disappointing and we will not stay here again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Disappointing stay

Dec 30th, 2019

Based on the reviews, I was expecting a much better room. Walls were dusty, bathroom dated, no mini fridge, stains on the wallpaper and it was obvious the pillowcases on one of the beds hadn't been changed. They were wrinkled and one of them had a stain on it. I got a great rate so I wasn't expecting the JW but I did expect a clean room. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great place to stay

Dec 2nd, 2019

This is a beautiful hotel located in a scenic part of the city with a small but high-end shopping center, good amenities and at a reasonable rate considering the decor, the room sizes, the look and feel of the social areas and the bar and restaurant . TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Extremely disappointg

Oct 25th, 2019

Let me start by saying I tried to review this hotel on Marriott's website. It turns out you may only write a review there is you have been sent a Guest Satisfaction Survey. The good: There are nice large TVs in the room that have the option for web-based streaming like Netflix (unfortunately my tv would not connect to the internet upon the second time I tried to use it) The bad: It indicates that there are mini-fridges in the room when you read the room type details while booking. This is false! There are NOT mini-fridges in the room. The staff was able to get one in my room the day after check in. It was extremely old and beat up. If you are on the road almost every week, these are extremely important. I like to keep some cold water and food and hand. Some microwave popcorn or a frozen meal goes a long way after a 10-12 hour work day. I had requested a microwave in the room via the Marriott app and was told it was requested. Upon arrival, I was told that no Marriotts have microwaves on property. With 700+ lifetime Marriott nights, I know this is not correct. You can usually choose your room and check-in time on the Marriott app. That was not the case with this property. This property was supposed to have been renovated within the past couple of months as it was converted over from an old Radisson. They may have put some lipstick on it here and there but it seems very limited what was done. The wallpaper behind the bed is a textured brown and super dusty. I'm not sure this place even got a good cleaning nevermind renovation. TRIPADVISOR.COM USER 

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