Radisson Hotel at Cross Keys

5100 Falls Rd (100 Village Sq) | Baltimore, MD 21210-1935  [SEE MAP]Baltimore, MD  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Disappointing stay

Dec 30th, 2019

Based on the reviews, I was expecting a much better room. Walls were dusty, bathroom dated, no mini fridge, stains on the wallpaper and it was obvious the pillowcases on one of the beds hadn't been changed. They were wrinkled and one of them had a stain on it. I got a great rate so I wasn't expecting the JW but I did expect a clean room. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great place to stay

Dec 2nd, 2019

This is a beautiful hotel located in a scenic part of the city with a small but high-end shopping center, good amenities and at a reasonable rate considering the decor, the room sizes, the look and feel of the social areas and the bar and restaurant . TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Extremely disappointg

Oct 25th, 2019

Let me start by saying I tried to review this hotel on Marriott's website. It turns out you may only write a review there is you have been sent a Guest Satisfaction Survey. The good: There are nice large TVs in the room that have the option for web-based streaming like Netflix (unfortunately my tv would not connect to the internet upon the second time I tried to use it) The bad: It indicates that there are mini-fridges in the room when you read the room type details while booking. This is false! There are NOT mini-fridges in the room. The staff was able to get one in my room the day after check in. It was extremely old and beat up. If you are on the road almost every week, these are extremely important. I like to keep some cold water and food and hand. Some microwave popcorn or a frozen meal goes a long way after a 10-12 hour work day. I had requested a microwave in the room via the Marriott app and was told it was requested. Upon arrival, I was told that no Marriotts have microwaves on property. With 700+ lifetime Marriott nights, I know this is not correct. You can usually choose your room and check-in time on the Marriott app. That was not the case with this property. This property was supposed to have been renovated within the past couple of months as it was converted over from an old Radisson. They may have put some lipstick on it here and there but it seems very limited what was done. The wallpaper behind the bed is a textured brown and super dusty. I'm not sure this place even got a good cleaning nevermind renovation. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Shkeeeeeeeve

Oct 16th, 2019

Wow, wanna get shkeevy with it? This dump left rotting food in the hallway for a full shift rotation. It's extremely well worn and appropriate for, I dunno, some kind of trade show? Not appropriately priced or appointed for tourists. Also, horrible beds, no concierge service, room service is existentially questionable, and the desk clerk is kind of an ahoe. I'd pay twice as much for a nicer place, and this place is absurdly overpriced. Go anywhere else, period. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Not worthy of the Marriott name

Oct 13th, 2019

This hotel was a big disappointment. Once upon a time it was the Cross Keys Inn, it is now a Delta Hotel by Marriott. Signage into and out of the hotel entrance is almost nonexistent. making it very hard to find the place. The room was of a good size, but the temperature was hard to control. The restaurant facilities were limited, despite the earnest efforts of a couple of employees. The pool was closed without explanation, and the fitness facility was incomplete, though some LifeCycle machines were new. The front desk clerks advised me that they will not change large bills ($20.), that it was hotel policy, and that I should go to the restaurant in the shopping center next door to change a $20. bill. Elevators were dismal and outdated. It was a rare, disappointing Marriott experience. TRIPADVISOR.COM USER 

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