Raleigh Marriott Crabtree Valley

4500 Marriott Dr | Raleigh, NC 27612-3365  [SEE MAP]Raleigh, NC  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Jennifer and Gino at the bar

Feb 19th, 2020

Jennifer and Gino were a pleasant surprise. Great drinks and great conversation- I couldn’t be more impressed. I appreciated Jennifer’s knowledge of the drinks showcased and bar in general, and Gino’s knowledge of the menu. Had a great experience and can’t wait to come back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

So much fun Hospitality was remarkable

Feb 13th, 2020

My girlfriend and I had a pre-valentines date here, just a small get away from Memphis,TN and I must say it was well worth the distance and time...Daniel and Jason at the front desk were the epitome of "PROFESSIONALISM" and "HOSPITALITY " I highly recommend this hotel and staff to any and everyone that visits the Raleigh-Durham area. Hand down the best stay every!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Service

Feb 5th, 2020

I recently returned from 4 nights as as usual found the service of the staff excellent. Wilson serving breakfast was really attentive, he couldn't do enough and always had a smile . Jenniffer must be one of the best bar tenders i have met. She always had a smile and nothing was to much for her. She also had the customers always smiling with her pleasant attitude and conversation with each and every customer . She would walk up and down the the bar talking to each and every customer asking if they where ok and if they needed anything else. Her knowledge of cocktails and drinks was amazing and would make up anything you asked for , i was amazed at her memory and how she could remember what everyone was drinking and she would ask if you would like another. Jenniffer is a credit to the hotel as she makes the bar a welcoming area to sit and relax with her professionalism and courteous manor , Ian TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great location

Jan 11th, 2020

Accross the street from the mall, easy walk and was well lite at night. Room was very nice with all comforts of home. Bar and restaurant were on target with drink and meal specials. We will be heading back next December! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Worst customer service.

Dec 20th, 2019

As a “valued” Bonvoy rewards member they falsely advertise shuttle service. That is a lie. We picked this hotel because it offered hotel airport shuttle service. It left my friend waiting in the cold for one hour. I proactively call when my plane lands to request the shuttle. Sandy tells me they are in their way. An hour later at 10:10 pm I’m still outside waiting. I call back and Sandy tells me they left because the flight crew was there. I ask if they are coming back and sandy tells me to catch an Uber because guests are not a priority only the airline flight crew is. The shuttle is a courtesy. Her words verbatim. .I am livid. I will never spend my money in a Marriott hotel again. I have never been so rudely treated in my life. Why advertise shuttle if it is not for guests? I watched Hilton and Sheraton go by me several times even after 10 Pm for their guests whose money they value and respect. TRIPADVISOR.COM USER 

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