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at the Ramada Hotel La Palma au Lac Locarno
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Beautiful hotel but terrible service
Oct 30th, 2020
I went to this hotel as a small 1 week holiday with my boyfriend for his birthday. It is sad to say that the price of the hotel is not at all worth it. I will start by saying that the room itself is very cozy and there is a nice view from where we are. When we arrived the room was nicely decorated as I have asked, thats something good to say. However the service at the reception was not great. We came and they gave us our card and everything but did not give specific information such as how the restaurant of the hotel is currently closed, or where the bar of the hotel was or the spa and how to access it, we were pretty much lost. When we did find the spa ourselves, no one was at the front desk to welcome us or anything like that so we helped ourselves to the Jacuzzi with no explanation whatsoever. The photo of the fitness room is completely false as it is an extremely small place with no access to water bottles. Something that was extremely disappointing with our stay especially during COVID season is that during our 1 week stay, they NEVER changed our sheets. They just folded it and never once changed it. I find this very disgusting for a 4 star hotel. We were also very disappointed with our pack lunch that we had for every lunch as we were visiting a lot of Locarno. They gave us the same sandwich every single day. The same ingredients and the same thing inside the sandwich. I had to ask the reception to change it because its rather ridiculous. Another major thing that was shocking to us was the fact that when me and my boyfriend called the reception as we needed forks and spoons, they asked us to come down to the reception to get it!!!! Wha is this service!!! Overall this stay was really disappointing as I paid a lot for something that I could have had better at a 2 star hotel. TRIPADVISOR.COM USER
Sep 5th, 2020
Nice hotel, very clean. Stayed in a classic double room, 4th floor so a great view. Reasonable size. Good balcony. The front of the hotel overlooks the (not main) road then the promenade, so on the balcony there is plenty of noise floating up. Doors are pretty much soundproof though when closed. Great breakfast! Main gripe was a dog is charged for at chf30 per night, which is too much in my opinion. Staff were friendly. Would stay again. TRIPADVISOR.COM USER
Jan 5th, 2020
Really nice 4-star hotel, great view of the lake, good breakfast, comfortable room. Hotel also has a spa, sauna and jacuzzi. Friendly service of the staff. Definitely recommend and would stay here again! TRIPADVISOR.COM USER
Absolutely loved our stay!!
Oct 13th, 2019
Cannot say enough about this hotel. Our 2 week stay was glorious, the hotel was completely renovated ..we had a large junior suite with a huge balcony overlooking the most breathtaking view of Lago Maggiore. The buffet breakfast was not only plentiful but so many different and delicious choices were offered, even cooked to order eggs and omelettes. Within walking distance to shopping, excellent restaurants and the staff is always ready to make your stay even better!! Will definitely be back . TRIPADVISOR.COM USER
Nice location and could be lovely but...
Oct 4th, 2019
But I prefer not to be able to hear absolutely everything from the adjoining rooms - absolutely fundamental in a hotel. Shame, since otherwise it is a nice hotel, the location is great and the staff are pleasant. TRIPADVISOR.COM USER
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