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at the Ramada Middletown
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Labor Day weekend
Sep 20th, 2020
Above and beyond! Incredibly clean and staff was exceptional! Even the managers were also during my three day stay, Brad also saved my trip by checking my empty transmission fluid in a suit (it was almost empty) Kudos to all the staff! TRIPADVISOR.COM USER
This was a horrifyingly bad experience. So dirty. Stay away.
Sep 11th, 2020
I am making it my personal mission right now to make sure nobody stays here. This hotel was a disappointment from start to finish. The room was dirty from top to bottom. The bathroom light didn't work properly so we had to bring a lamp into the bathroom. The fan sounded like a helicopter taking off. There were missing tiles and mildew, barbecue sauce (? we can only hope that's what it was...) and other unidentifiable substances smeared on the walls, the hutch with the mini-fridge inside was destroyed with wood shavings everywhere, there was a chunk out of one of the headboards, and when we were checking everything to make sure we didn't leave anything behind, we found an EGG MCMUFFIN WRAPPER under the bed that wasn't ours, and a battery under the other bed, crumbs.... it was so, so dirty. We raised our concerns to the front desk when we checked out and they said they'd "make things right", only to be given a 20% refund AFTER having to follow up 2 weeks later when they didn't get back to us after we left. On top of this, the hallways smelled like weed and you could hear everything between the walls. When we tried to contact guest services the first night, the line was busy. Every time we tried to dial it from then on it was busy, so the phone just wasn't working properly. We were excited to have a weekend getaway and this hotel experience truly made things not only disappointing, but dangerous in the era of COVID-19. Now more than ever, extra precautions need to be taken to make sure rooms are clean and sanitized, and this room looked like it hadn't even been wiped down on any surface. We have ample photo and video evidence and would not recommend this hotel to anyone, ever. TRIPADVISOR.COM USER
Horrible Front Desk Service
Aug 19th, 2020
I booked the room online. When I went to check it, they requested proof of a negative Covid 19 test taken within the past 72 hours or proof of quarantining the previous two weeks. None of this was stated when the room was booked. I had quarantined but did not have physical proof and the front desk did not offer any solutions. Needless to say, they would not let me check into the prepaid room and it took 5 days and 9 phone calls to get my refund. It was the worst service I have ever experienced with a hotel. Stay away! TRIPADVISOR.COM USER
Horrifyingly pitiful service
Aug 13th, 2020
There must’ve been a change in service staff in the last several months because recent reviews corroborate my experience here. It’s difficult to imagine why a retail facing staff member would treat customers as they do. The staff is almost belligerent and other reviewers comments that they do not listen to your concerns is most accurate. It is as if they do not wish for you to stay here. Our visiting family members have stayed in this hotel many times. It is certainly not nice, but it is adequate and generally reasonably priced. During this Covid induced disruption, one would think it wise to treat customers with respect and to encourage customer visits. There is a reason the rooms are $99 and the parking lot is empty. TRIPADVISOR.COM USER
Clean hotel, horrible customer service
Aug 4th, 2020
Clean hotel, good location. The issue is the front desk staff Very rude, will not stop to listen or care They act as if they were doing you a favor by allowing you to stay at their hotel ! And to top it all off not even an apology for the misunderstanding was offered. As a small business owner myself, customer service should by the number one goal. TRIPADVISOR.COM USER
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