Ramada Plaza Marco Polo Beach Resort

19201 Collins Ave | Sunny Isles Beach, FL 33160-2202  [SEE MAP]Sunny Isles Beach, FL  [SEE ADDRESS]

Courtesy of Ramada Plaza Marco Polo Beach Resort

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at the Ramada Plaza Marco Polo Beach Resort

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Guest Reviews

TripAdvisor Traveler Rating 1

No recomendable at all

Jun 27th, 2020

I will appreciate if guys take more seriously the STOP SPREADING COVID-19. We have had the worst and most unsafe experience here, we picked this place thinking that it will be safe and enjoyable, but mostly have been all the way around. My wife and I have to spend over an hour wiping and cleaning everything on our room. The amount of dust all over the place was incredible high, so you can see that it have never been prepared thinking on customer health and safety. Plus There’s no way the stuff can allow to many guess at the same time in an specific area as pool side and others amenities areas. If you guys (customers) are thinking in coming in to relax and have some time away from the COVID-19 thin, I will definitely encourage you to look somewhere else even more if like a water person and are thinking in have some time at the pool area. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Not what we expected based on the photos

Jun 25th, 2020

The hotel was depicted online as being clean and modern. It was not. The rooms and hallways smelled of mold and we had to change rooms 3 times until we got an acceptable room. The porch was overcome with peeling paint and cigarette butts. The carpet was stained and the shower smelled bleach fumes coming from the drain. There were dead roached in the hallways (see photos) and the walls were chipped and patched with off-colored paint. The only good thing was that the hotel is directly on the beach - but the staff allowed the clientele to smoke on the patio so we couldn't even enjoy that view. The tables near the pool were left with food trash which was not cleaned up by staff - causing birds to tear it apart and throw food all around the patio. We were planning to stay here for 1 week but last after 3 days to a better place. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

not worth the money

Jun 3rd, 2020

went on vacation room had molding all over this property for some strange reason has 4 different type of rooms had to fight to get new room they showed me a few and even tried to charge me extra. they inform me the new room was ready i was out to dinner when i got back they gave it away piss poor service im a wyndham owner and credit card user and this is how they treated me i didn't use my ownership i paid for this stay TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Poor visit at Ramada Marco Polo Resort Hollywood FL

Mar 17th, 2020

Hotel needs updating and staff is not friendly They all have a poor attitude Also if your booking with points and pay for an extra night they will hold a dep amount twice and make you check in and out again They also don’t disclose valet parking fees or resort fees This is by far the worst resort experience I have ever had I gave it a 2 because the beach access was great . TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Awesome Staff named Devan at Ramada Marco Polo

Mar 15th, 2020

Dear Marco Polo Becch Resort, I wanted to take a moment to recognize a valued employee you have in Devan. Devan was beyound helpful with any assistance needed at the pool, may it help with getting up an umbrella, help with chairs, etc. He was also wonderful with giving awesome advise in regards to local attractions seing I wasn't from the area. But most of all I felt his politeness, profesionalism , friendliness needed recogintion and he deserves a big pat on the back! Thank you so much Devan for your wonderful spirit and willingness to be so incredibly helpful! With sincerce regards, Mrs. Tricia K. Johnson TRIPADVISOR.COM USER 

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