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at the Ramada Plaza Waikiki
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Mar 29th, 2020
Excellent rooms and good services by hotel. Extremely recommended for everyone to stay in this hotel. Specially room service is very quick and awsome. Staff is very professional and nice. Maria Haider TRIPADVISOR.COM USER
Mar 26th, 2020
Hotel staff very friendly and allowed to enter room at noon instead of usually 3 pm for most hotels in Hawaii . Room was super clean and quiet . Hotel was in the process of installing a second new elevator which will make the service even faster . The hotel has a very relaxing lobby with flavored water free of charge and free coffee offered in the morning . A public bus stop is right outside , but the Ala Moana shopping center is within walking distance . TRIPADVISOR.COM USER
Ramada Inn Waikiki is awesome
Mar 24th, 2020
I highly recommend this hotel for your stay on Oahu. We have been staying at this hotel for over 21 years. It’s clean, comfortable and most importantly the staff has been there for just as long. There’s parking that’s not an outrageous price. Love the staff. Love the hotel. TRIPADVISOR.COM USER
The worst customer service from the reservations senior Clark we have ever had anywhere
Mar 20th, 2020
We had a four night stay booked with Agoda in Hawaii for April and of course needed to cancel because of the situation around the world . We contacted Agoda and they where awesome and put in a request to the hotel for cancel and refund .. I contacted the hotel by email to let them know of the cancellation , as was told I didn't have a booking with Agoda ? By Kirsten [-] senior hotel reservations clerk .. then She informed me we have a booking with booking.com ? I informed her we have a confirmation and email from Agoda with booking number and sent it to her she still insisted she was right and sent several email back to me with why she was right .. I sent the booking to her again with confirmation number and also Agoda booking number she still wouldn't except that she was wrong .. We travel three times a year at least all over the world and have never had a clerk so argumentative about a booking and how right she was . I will forward all the emails to the GM of the hotel for him to see the type of staff he has as a front line reservations for his hotel .. it was disgusting and abusive and would highly recommend seeking out another hotel until this woman who cant do her job has gone She is a very rude abrupt person that shouldn't be a position" where as she is dealing with the public .. I would like the GM to look into this and hope that something is done to save the hotels reputation it truly is disgusting and abusive and abrupt and needs to be handled ASAP ... for info I have put photo from the Ramada reservations that says the booking is with Agoda ..see attached TRIPADVISOR.COM USER
It could be better.
Mar 20th, 2020
Stayed here for 4 nights booked by my mother under Wyndham time share. On arrival after a long flight from NY, the front desk staff Bo check us in, we didnt feel welcome, she talked over us when i tried to explain or make something clear with her. She was the same on another ocassion when we tried to give back a letter that we thought was mistakenly give to us (i called the number on the paper left in our room and it was for other guest which promt us to give the letter back) and she kept trying to talk over me and felt like she was annoyed at us. She wasnt accomodating at all so i just let her talk and talk. As guests we shouldnt have to feel that way. However the rooms were clean and spacious and other staff were welcoming and eady ti talk to. It is located close to Ala moana and abit of a walk to waikiki, we hired a car and cost us $23 after joining the membership otherwise $28. The carpets might need abit of cleaning especially the hallways. Otherwise we would stay again. Customer service by Bo could be improved TRIPADVISOR.COM USER
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