Ramada by Wyndham Jacksonville Hotel and Conference Center

3130 Hartley Rd I 295 and San Jose Blvd | Jacksonville, FL 32257-6231  [SEE MAP]Jacksonville, FL  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Old, dirty, and poor service

Jan 12th, 2021

I found it to be on the old dirty side. I could hear everything that went on in the next room, including a barking dog. The microwave was dirty. Air conditioner rattled/vibrated loudly all the time I asked for some towels and I was told they were out of them and would bring them when they were available.....they never showed up. I was told breakfast was included.....instant oatmeal, cold pastry and watered down orange juice is not my idea of breakfast. I was told they had a Piano bar ....it was closed. The people next to me stood outside the door smoking the entire time and it found it's way back into my room when I opened the door.......etc.....ALL in ALL.....my stay was not a pleasant one. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Top Notch

Dec 21st, 2020

The staff at this Ramada Inn hold the highest standard in service and are truly Wyndham treasures. I only planned on being a couple days but these remarkable DESK AGENTS, Room Attendants and Maintenance technicians have absolutely exceeded any expectations that a Guest could have. The cloud of being delayed in moving has been gently moved by the utter brightness and warm breeze that they have given to me by way of kind and caring,yet prompt professional and just all around exceptional service.It is an amazing feeling to experience the sweetness of a lady so determined to just own the responsibility of service to the point where what normally would be called a language barrier,had no barrier, as the wonderful Hispanic housekeeper has given me and my children to feel. EVEN THOUGH SHE WAS EXTREMELY BUSY , HER DIVINELY GIVEN NATURE AND CORE IS JUST BEAUTIFULLY IMPRESSIVE.. TO ALL OF THE STAFF, THANK YOU. ⭐⭐⭐⭐⭐ TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great

Dec 11th, 2020

Was treated as if I was the owner, great experience. Would stay again and again. Property was clean and security was on property all the time. I could walk to a lot of surrounding businesses. Great time. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Very clean, sanitary and comfortable.

Nov 11th, 2020

It was very clean. The service was great. The only problem I had was the continental breakfast. I get because of Covid that every thing was prepackaged and limited. The danishes tasted like cardboard with gritty lemon flecks. The muffins were the worst I ever tasted. The orange juice was watered and the coffee was bitter and sends you to the bathroom immediately. Other than that, I was very pleased with my experience and will stay here again when I’m in town. I will just make sure to skip breakfast at the hotel until the hot food is available again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Broken mattress and noisy room

Oct 18th, 2020

This was one of the worst hotel stays I have experienced in a long time. We were in room 125, a corner room that was very noisy with people talking outside the room well past midnight. The A/C unit was very noisy and cycled incessantly. But the worst feature was the bed. The left side of the king size bed was caved in. It was so bad that it was similar to being in a slack hammock. My wife slept on the good side and I slept on the floor because it was too late to be troubled by moving to another room. Totally unacceptable that housekeeping either did not report this problem, or worse, that it may have been reported and not fixed. On checkout I reported the problems to the front desk. The only reason I did not rate the room at a "0"on the company's review site was because we were refunded for the horrible experience. TRIPADVISOR.COM USER 

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