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at the Red Rock Casino, Resort & Spa
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Red Rock is Top Shelf with One Exception
Oct 20th, 2020
Stayed here from 10/4-10/10 as a stand in for a Mexico vacation we cancelled due to Covid. The resort is about 25 minutes from the airport. We used Presidential limo for our transfers and cannot recommend them highly enough. Our two drivers, Bryan and Bob were on time, friendly and very professional. I will use their services again for a November trip back to Las Vegas. The hotel is very modern with a hip breezy vibe. The staff is exceptional and with the exception of a housekeeping miscue on point every time. Ben the concierge was patient and had amazing follow through on our requests. He arraigned for a car rental as well as a bike excursion through Red Rock Canyon and even set up a private bike tour of the canyon when the tour operator did not have enough guests for the regular excursion. Ben is a great asset to the hotel. We selected a mountain view king and the view was phenomenal. You can see the Canyon from the rooms and every night you will be treated to a wonderful sunset. The rooms themselves come equipped with a flat screen TV, safe, and plenty of charging stations and outlets. The bathroom is large with Jack and Jill sinks, a separate tub, a shower and a water closet. A fridge can be added upon request for an additional fee although same is free is needed for medication. The safe; however, is very small and not ideal for laptops. One observation, if you have mobility issues request a room nearer to the elevators as they are on one end of the floor and quite far from the other. The dining on site is diverse and very good overall. We dined at Hearthstone, the BBQ venue, T-Bones and the Cafe. The buffet is not open. Hearthstone has an eclectic menu and wood fired pizza. The French Onion soup here was a masterpiece. The pizza was also excellent. T- Bones is the steak venue and not to be missed. The décor alone will wow you as well as the food. Top shelf drinks, an impressive wine list and great entrees is a winning combination. Mrs. Cowboy had the dover sole which was prepared expertly and I had prime rib. The prime rib was one of the best I have ever eaten, properly seasoned and temperature spot on. The chocolate cake for dessert has to be seen to be believed. One off site dining venue I have to recommend is Vintner's Grill in Summerlin. We learned of this spot from another reviewer on this site and cannot thank them enough. This is a special occasion restaurant and well worth leaving the hotel to sample. Service here is impeccable, the venue is immaculate and the food delicious. A great wine list with selections from around the world and diverse enough for anything you select on the menu. The casino here is nice with a poker room, sports book, and bingo area. There is a large selection of slots and video poker machines both in smoking and non smoking areas. Drink service was prompt but it does appear they have less servers Sun-Wed and then add them for the weekend. There are plenty of table games but most of the live games seem to open only at night or on the weekend. There is also video craps, video blackjack and roulette in the event the tables are not open. The resort also boasts a bowling alley, a food court and a movie theater. This seems to attract many locals from the surrounding Summerlin community. The resort itself is integrated into a larger development with offices, a minor league baseball facility, an ice rink and a very upscale shopping mall. You will not run out of things to do here. The on site gym is clean but fairly small. They have four treadmills, some bikes and weight machines and free weights. Water and towels are provided and Sue the morning attendant keeps the gym spotless and germ free. Sadly though, due to Covid, Yoga and TRX classes are not being offered. The spa was open but not all of the spa amenities are open to guests. My wife availed herself to a massage with she said was excellent but the sauna, steam showers etc were not open. There is a spa pool but it is not really that much separated from the main pool. Which brings me to my only complaint about the resort which is the pool. The complex itself is large and visually appealing with very comfortable loungers and day beds. There is a pool restaurant and bar but servers will bring food or drinks to your lounger. Shade is also widely available as are private cabanas which you can rent. The huge negative is the pounding, pulsating dance music from which there is no escape. I understand pool parties are now part of the Vegas experience but there is no relief from the music. We were outside early on a Monday and the music was over the top. We stayed all day and it was relentless. We actually looked forward to the PSA where the staff reminded you to wear a mask just to get some relief from the noise. I understand the pool party concept and recognize that is what to expect on weekends, but there was no actual party that Monday just the incessant pulsating bass. Renting a cabana or paying to sit at the spa pool will not save you. The speakers are everywhere so if you are looking to relax and chill out at the pool beware. The resort really needs to figure out either a quiet pool option or at least not start the music as early as they do. The resort is ten minutes from the Red Rock Canyon and you should definitely visit this natural wonder. The fee for entry is $15.00 per car and you can drive a 13 mile loop with many stops for photos and nature interpretations. Hiking and biking are also available with multiple trails that range from beginner to expert. Mrs. Cowboy hiked as well as biked the park and really enjoyed the experience. The hotel can arrange tours for you or you can do it on your own. Overall, we enjoyed the resort and the restaurants at Red Rock. The staff from the valets to the concierges were fantastic and the casino, because it caters more to locals, gives you more value for your dollar than you might find on the strip. We will return, just not when the pool is open. TRIPADVISOR.COM USER
Choice well made
Oct 10th, 2020
Since there is little entertainment on the Strip and many big changes had been made at our favorite eating spots, decided to stay off the strip. Based on other reviews, Red Rock seemed to be just what we were looking for. Good thing we didn't go on our first impressions though. Only one standing in line at check-in with three employees on computers. Took five minutes before one would offer any service. Unhappy, unfriendly young man checked me in with very little else said except the required items. Other than that, Red Rock is a fantastic resort! Clean, clean, clean, sanitizing supplies everywhere, temperatures checked upon entering. Rooms very quiet, comfortable, and clean. Swimming pool was very enjoyable as well. Most patrons adhered to the masks requirements. Restaurants we ate at where the Sushi and Italian restaurants. Sushi just so so, but Italian, amazing experience and will write separate review on that. Do be aware of the very high resort fees that you are charged when booking but definitely would return. TRIPADVISOR.COM USER
First time here! Can't wait to go back
Oct 5th, 2020
Well, in the age of Covid.... Was really nice to get away. This property was great. Rooms very nice. Like the way the pools were set up; one big one in the middle, then smaller ones around. Had to get in line at 8:30 (pool opens at 9:00 am) to get seats with an umbrella, but worth it. Was Labor Day Weekend, so a little crowded, but plenty of social distancing. Hotel has lots of restaurants, a food court, theater (was great to go to a movie), bowling alley, and arcade. Outside mall just across the street plus more restaurants. TRIPADVISOR.COM USER
2000 August Honeymoon
Oct 4th, 2020
We had the most wonderful stay here. The staff is super friendly, loved the body temp scanners and super clean accommodations. So close to the strip and Summerlin Mall. Many food choices on site and the pool area was like a relaxing retreat . Casino was fabulous. Can’t wait to return 🤩❤️ TRIPADVISOR.COM USER
Solid Choice for Off Strip Vegas Resort
Sep 26th, 2020
In 30 trips to Vegas - never stayed off Strip. Decided to try Red Rock. Hotel / Resort: Great layout, design, color and lighting throughout. Hotel entrance is separate from local casino entrance. All guests had Temperature professionally checked at all entrances including casino. Rooms are nice. Clean and well appointed. Bed comfort was below average. Valet well run. The pool area looked great - nice layout with multiple pools. Restaurants: Plenty of restaurant choices. 8 Noodle Bar small place but great Asian alternative. T-Bones on the pricey side but food & service was high quality. Sat on the patio - music selection was top notch but volume was too high for a restaurant at that price. Gambling: Decent size sports book - staffing seemed light Friday - waited 12th in line both times I placed bets. Nobody wants to wait in long lines right now - even with distancing. Casino floor was active with large cleaning crew but short on other staff. Cleaning stronger during the day. Poker room had three tables going at 2:00 PM Friday and 8 tables at 9:00 PM. Eight handed with plexiglass. No tournaments- cash only. Craps usually had one or two tables going. During the day $10 and $15 at night. Most people practicing safe distancing and masks in casino but always a few that struggle with rules. Smoke in the casino wasn't a huge issue but the 10% that was smoking was negatively impacting the other 90%. Casinos need to figure out a solution. Only issue: My floor was very noisy. Heavy sounds of doors shutting all day & night. Super annoying housekeeping crew talking loud in hallways at 6:30 AM and shutting supply door loudly. Supervisor was apologetic when I complained and it was much better the second day. Overall - quality Resort property and a good choice for off strip Resort. Plenty of retail within close proximity but no walking to other casinos. TRIPADVISOR.COM USER
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