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at the Red Roof Inn Allentown Airport
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HORRIBLE! TERRIBLE! AVOID IT!
Sep 7th, 2020
Worst experience ever! Most of the staff at the front desk and managers were extremely rude, insensitive, racist, obnoxious, with no social skills whatsoever, and couldn't care less about the peace of mind and well being of their guests. They even tried to kick me and my partner out of the hotel at the last minute due to "multiple complaints" (who knows, one argument with my partner that went loud and short like every couple in this world, and the fact that I complain before with their corporation due the gross attitude of one of their front desk staff and, of course, they got mad..), the thing is that they refused to give me any specific information about such complaints (how many, what was the problem, etc.), NOTHING. With the most arrogant, horrible and rude tone, I heard at 7 something am, just when I was calling to check about some details about the check-out time and two more nights that I reserved online, they told to us to leave! Just like that. On top of everything, I'm diagnosed with major mental health problems (PTSD, Major Depressive Disorder, Generalized Anxiety, Morbid Insomnia and recurring Panic attacks), I let them know right away, and they couldn't care less about the disaster that they were triggering in my mental state by kicking me out with such an incredible rudeness. Told them that my partner had to leave in a hurry and left his phone and I needed someone in my room to look out for me, cause I was scared to hurt myself (the frustration and confusion of feeling like was throwing away like trash and like a criminal without guilt affected my already weak mind and emotions extremely), they refused to do anything. Just told me "come down to the front desk if you want". Thank God, my partner came back before I had an even more severe crisis or something worse (suicidal thoughts, etc.). At the end the manager decided to let us stay with a "warning", and the threath that we couldn't stay longer than what I had already booked. The level of careless, insensitivity and lack of kindness at this place has no measure. My advise, if you're interested on spending time on a nice, relaxing, respectful, peaceful and friendly environment, avoid this trash can full of inhumane rats, called Red Roof Inn. Catasauqua Rd. Allentown PA. TRIPADVISOR.COM USER
Aug 30th, 2020
We are on our first road trip with our large dog and cat and were told that La Quintas and Red Roof Inns were the way to go. Last night we stayed in a wonderful La Quinta and could not have been happier. Unfortunately I cannot say the same about the Red Roof. Despite being "100% smoke free," our room reeked of smoke. Our shower leaked. The room was noisy. We hoped to switch rooms, but were told there were only King rooms available (we are 2 adults/2 kids, so needed two beds). Will try to avoid this property on the return trip, and will definitely opt for La Quinta first when travelling with our pets. TRIPADVISOR.COM USER
Jun 23rd, 2020
We stayed at this hotel on the basis of the TripAdvisor 4 star rating and were completely shocked and curious how in the world it received an average of 4 stars. Yes, the front counter staff was amazing and sweet, but the hotel was falling apart and our room was nasty dirty. I wiped down the counters and floors and the towels ended up black from lack of being cleaned. I'm attaching pictures for reference. Granted, the rooms are not expensive but still not worth the $. TRIPADVISOR.COM USER
Okay for the price
Feb 26th, 2020
For the price of less than $70 the hotel was reasonable and the staff was accomdating.Overall I would say it was a true 3 star experience. The beds were clean as well as the room. It was not immaculate but neat. There was complimentary coffee in the office, that was nice. Overall Ido not know if I would stay again but good for an overnight on a budget. TRIPADVISOR.COM USER
Dec 5th, 2019
We had a great experience. The staff were pleasant, room was clean and comfortable. I would definitely recommend this place to a friend. It was about 10 minutes away from the mall and eateries. And conveniently close to the family and friends we went to visit. TRIPADVISOR.COM USER
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