Refinery Hotel New York

63 West 38th Street | New York, NY 10018  [SEE MAP]New York, NY  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Great service & Great Rooms!

Dec 2nd, 2020

Shoutout to Rashid & Aziza for making my experience remarkable! They were so accommodating from my arrival to departure. Truly a 5 star service!! Additionally, the hotel was excellent about following COVID protocols, which made the experience feel safe. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Nice party hotel

Dec 2nd, 2020

Meh. This hotel is great for parties, but if you booked this bc of their listing on Small Luxury Hotels of the World don’t stay here. It is nicely appointed and has a trendy rooftop bar. It’s just not customer service oriented. The front desk staff when we checked out told us to walk to the corner of the boulevard in the pouring rain with four bags of luggage. Also, one side of the bed was insanely saggy and it’s clear they don’t maintain the mattresses and the standard pillows were lumpy feather pillows (we did get polyfill which were better but the bed still sucked). The ac cycles every 30mins. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Not the best

Nov 23rd, 2020

Checkin great but Checkout not so great Security was abrupt next morning and not helpful Amenities and services that are no longer available due to covid, needs to be told up front to clientele Price too much for what is being offered especially since NYC is shut down. You are just getting a room TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great service!

Nov 18th, 2020

I greatly enjoyed my stay at the Refinery! My room was neat and tidy. I had a few very specific requests and they were granted very efficiently and professionally. Highly recommend this hotel. Oh and location is good too! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great!

Nov 9th, 2020

Love this hotel. Great vibes and staff is friendly. The hotel is a good location close to Times Square and really all the good areas in midtown. They have a rooftop which is great as well. Rooms are really cool and quiet TRIPADVISOR.COM USER 

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