Renaissance Denver Stapleton Hotel

3801 Quebec St | Denver, CO 80207  [SEE MAP]Denver, CO  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Homeless shelter next door

Jun 1st, 2020

Hotel next door being used as homeless shelter by city. You will not feel safe walking to the 7-11 which is 2 blocks away. Bands of kids hanging out on corners. Liquor store on the other side of hotel. You get the picture. Hotel itself is fine. Assuming you aren’t mugged the minute you step outside. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Vacations

Mar 31st, 2020

I think this application works great for me and my family as well its so convenient to make all my trips and helpul to find and know what is better and cheaper too it makes all see better and easier than what it is TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

It was not the experience I expected

Mar 6th, 2020

The building is old, although it was recently remodeled, but it was more of an aesthetic change. I have stayed at other Renaissance hotels, and I was surprised to see the low level of employees, maybe I am wrong but in this hotel the employees do not wear uniforms or seem to have no standard, the maids are the best example of this, no they wear uniforms, they use their mobile phones to listen to music in the halls, they are very loud, they speak in a very loud voice and they talk about a corridor to the other or from one floor to the other regardless of whether the guests are resting because they are resting Listen inside the room. The lighting in the hallways is very poor and the signage indicating the location of the rooms should improve it. The cleanliness of the room was not good, there was dust in the room, the carpet was not vacuumed, and the walls of the bathroom do not seem to scrub, you see the soap and shampoo residue. It is supposed to be a four star hotel, but it doesn't seem like it TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Fabulous Banquet Staff

Feb 29th, 2020

We held our two day conference at this Renaissance and the staff were amazing. First and foremost Debra was incredible! From all of her work leading up to our event, helping us with laying out exhibit spaces, ballroom set up diagrams, and timing for meals and a reception. There are so many things that have to be arranged in advance and she made it as painless as possible for us. During the conference she always followed up to make sure things were going as planned. A special thanks to Chef Sammy who served our group amazing meals and honored our request to use as much Colorado produce as possible. Between all of our special requests he carried them all out flawlessly. Starting early in the morning Tim was always making sure that the the staff were meeting our every need from stage changes to ballroom set up changes, and clearing tables after the meals. Then in the afternoon Ahmed spoiled us with his attentiveness making sure that service for all of our guests was exceptional. What an amazing banquet team they are and we definitely look forward to having another meeting there! Thanks to everybody there for all of your hard work to help us put together a great conference. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Not our best visit

Feb 1st, 2020

We have stayed here several times in the last year. We have always enjoyed our experience. But our stay last night was different. We always stay club level. When we exited the elevator we saw trash on the floor in several areas. It did get cleaned up with in an hour of our arrival. Our room was not as clean as it usually is. We went downstairs to the bar for drinks and dinner. We had a hard time getting service. As the evening went on the service got worse. It took 30 minutes to get someone to take our order for dinner. We had four different wait staff. In chatting with the tables around us they were all having the same problem with service. Once we received our food it was very good. But we were unable to get a refill on cocktails during our meal. It was rather disappointing. As we have enjoyed evenings in the bar before when it was very busy and had a better experience. We finally gave up and went upstairs to the club lounge. When trying to take a shower we discovered the shower head was only partially working. We getting ready at 8:30 am housekeeping showed up to clean the room. I found this odd as we were checking out later in the morning. The woman did apologize and left our room. We have plans to stay here in May for my daughter's graduation. I am a little nervous now as we are bringing a bunch of family too. I don't want them to be disappointed with their stay as we are the ones recommending this hotel. I sure hope things are back up to the level of service we have had in the past when we arrive in May TRIPADVISOR.COM USER 

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