DoubleTree by Hilton Houston - Greenway Plaza

6 Greenway Plz | Houston, TX 77046-0601  [SEE MAP]Houston, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

Dirty

May 25th, 2020

We stayed here for our anniversary and it is not what I expect from a Hilton brand. First of all, the parking garage is very confusing. I accidentally walked out of the wrong door from the hotel with no signage indicating the door would lock and wandered around the parking garage for 20 min until I found my way back. I had to crawl under a concrete beam, that’s how lost I was. Everything was closed, which the app didn’t indicate at all. It would have been nice to know ahead of time. The small area with drinks for sale was basically sold out but the front desk did give me my honors bag with 2 waters. I usually have that waiting in the room but it’s ok. The ice machine on the 16th floor smelled like death. Elevators were filthy. Our entire stay there was trash and a half a taco in the elevator that never moved. There was visible snot on our shower curtain that we didn’t see until the morning of check out. The Houston magazine in our room was sticky, as was the remote. The pool was PACKED with people, couldn’t even see the water. Hallways were stifling hot and the pillows were flat. We ended up staying only 13 hours because of how uncomfortable the bed was. And then we got trapped in the parking garage because our exit ticket didn’t work. Had to call for help. What should have been a nice anniversary weekend turned into a “let’s go home so we can shower this hotel filth away” weekend. I stayed on points and only paid for parking but I wish I’d just paid for another room. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

nice

Mar 23rd, 2020

Centrally located to places I needed during stay. Smell outside door not pleasant. Parking deck dripped chemicals that jacked my paint job up. Costly repair from my stay. Overall stay was very pleasant! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Never again

Mar 15th, 2020

Too expensive, beds hard as a rock, Very noisy, inconvenience from the parking lot to the main entrance, never recommend this hotel to coworkers or family members, only thing good was the in-house service was great TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

A good value along the SW Freeway

Mar 6th, 2020

Short Version: An older DoubleTree that still does a very good job. Been here at least 6 times and would go back. Longer Version: I am a Hilton Lifetime Diamond and a Lifetime Globalist at Hyatt so a very frequent traveler. On the SW Freeway this is a pretty convenient hotel for the location, and if you book through Hilton website, the prices are very competitive to other hotels in the loop/Westheimer area. Restaurant is good for breakfast, and higher tiered HHonors members usually get the buffet included. Rooms are fairly standard with amenities and fairly quiet if you face the Plaza. Staff is courteous. The only minor gripe is parking. It is a maze. If this is your first time pay attention to the entrance/exits, they can be confusing. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Delish Dinner

Mar 5th, 2020

Great place with great service! Love the app & online checkin process. Press careline from your room telephone and the friendly Joslin will take care of your room service with care & kindness. Benjamin delivered a delicious dinner with a friendly smile. TRIPADVISOR.COM USER 

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