Renaissance Montgomery Hotel & Spa at the Convention Center

201 Tallapoosa Street | Montgomery, AL 36104  [SEE MAP]Montgomery, AL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Excellent Customer Service after a bad night

Feb 9th, 2020

My family and I were staying at the hotel for a weekend dance competition. On our way into town we called the hotel to make sure we would get a room with two queen beds like I had requested. After arriving at the hotel we were told the only room available was a room with only a king sized bed. I informed the front desk employee that we had two large children traveling with us and that would not work. He told us they could bring a bed into the room that would be big enough for them both to sleep on. I accepted his offer of the additional bed and went up to the room. When the bed arrived it was a twin sized bed and they were out of blankets. The night manager, named Krista, then got on the phone and told my husband that there was nothing she could do except make us arrangements at another hotel but we would still have to pay for their room because she would not be able to rent it now. My husband said that he really didn’t want to have to now pay for two hotel rooms. Krista then informed him that we could make a pallet on the floor and that was all the advice she could offer us. We were in complete shock at the lack of customer service this manager had but decided it was so late at this point that we would just though it out one night, and talk to the day manager tomorrow. This is when we met day shift manager, Nick Buchanan. He completely restored our faith in Marriott hotels. I think he was shocked at what his coworker had advised us to do. He immediately apologized. We just asked to be moved to an available room that had two queen beds or we would even pay the upgrade fee for a junior suite. A few hours later, he and a bellman packed up our room. When we finally got to the new room I was shocked that they were placing us in the governor’s suite( at not extra cost)...which was amazing. He apologized many more times for our troubles and covered our breakfast the next morning. He even came by at breakfast the next day to check on us and see if our girls liked the room. (Which naturally they loved it) The world needs more managers like Nick. He was over the top amazing and Marriott should be glad to have him. We were no longer going to stay at Marriott hotels after the first night and after our experience with Nick we will only stay at Marriott hotels. It might do Krista some good to job shadow Nick for a couple weeks to improve her management skills, or maybe working with the public is not in the cards for her. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

A lovely hotel, except for ...

Jan 31st, 2020

We stayed at the Renaissance from Jan 24 - Jan 28. There is much to like here, except for an outside tent / club / bar where music is played every evening until 11:00 pm. It can be heard in virtually every front facing room (which have lovely views of Union Station and the river) - we were on the 5th floor, our friends were on the concierge floor (12). Not wildly conducive to restful sleep. We found this an odd auditory presumption on the part of an otherwise high end hotel. I love music, but I prefer to go to it, rather than have it imposed on me. I hope the Renaissance reconsiders. Until then, I’ll find another place to sleep in Montgomery. Dan G. Peterson TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Makes me proud to be part of the Marriott family

Jan 9th, 2020

If someone were to ask me, "What makes a great hotel?" I would point them in the direction of the Renaissance in Montgomery. From check in to check out, it was a seamless, hassle-free experience. The Valet people in particular, were some of the nicest folks I've ever encountered, and you could tell they loved their job and dealing with the public. Our server in The House Restaurant, Brittany, was excellent-she patiently answered all of our numerous questions, and was friendly, efficient and knowledgeable. Not to mention, all of our meals were absolutely delicious. Our room was a thing of beauty-tastefully appointed, clean and best of all, quiet. One of my biggest gripes when staying in a hotel is noise. I'm a very light sleeper, so I always try to get a top floor room to avoid footfall noise, but even on the 8th floor, I could sleep soundly without earplugs. And the bed...so plush and comfy, I didn't want to leave! One minus, however-the mouldy/chemical smell in the halls. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Outstanding Treatment

Jan 3rd, 2020

Myself and two of my friends booked a room at the Renaissance Hotel in Montgomery Alabama for New Year's Eve and we were treated so well by literally every single staff member that we encountered during our stay, but one in particular stood out to me because he went "way over and beyond" to make sure that I/we were taken care of as we arrived on the property, got checked in and made our way to our room. Brendon Robinson you made a lasting first impression of the Renaissance on us! Thank you for serving us so well and we definitely will be back!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice Hotel

Dec 18th, 2019

came for the 200th birthday celebration of the state. 2 nights. We had a junior suite (huge) on the 4th floor. The room was spotless and well appointed plenty of outlets and usb ports. It also had a full size bathtub which I enjoy. The hotel in an entire city block - BIG! Food was good but there is no store - yes an area by check-in with a handful of things but the selection was weak and there are no stores nearby. There is actually NOTHING nearby - Union Station across the street has the BEST Thai! food ever. HOWEVER - as a New Yorker I don't scare easily but the security at this property is non-existent. We found homeless men in the lobby and wandering the halls downstairs. Approaching us and asking for help - while we were entering the elevator. You need a room key to make the elevator "GO" His hand was in the elevator as the door closed. TRIPADVISOR.COM USER 

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